Windows

hello everyone, i have a problem waking up my system from internet. i have a P8Z68 Deluxe (dual LAN, Intel 85279v and Realtek 8111E) and Win 8.1 (64bit). here is what i have done to let WOL work: - allow in BIOS APM for PCI (it says activate it to use Wake on Lan) - Forwarding inbound UDP Port 7 (Router DGN2200v3) - install obviously pulseway agent for windows 8.1 and enable WOL with port 7 - make inbound rule for UDP 7 in windows firewall - activate from control panel "TCP/IP Services - enable all Wake on Lan option from Intel's control panel after that i shut down my pc but with the iphone (with 3G connection obviously) app if i click wake up it says th…

I am trying to remove the service from a service that did not install properly. I tried using the sc.exe delete pulseway command and receive a message that the service does not exist. There is no Pulseway icon in the systray.

I've tried to enable "Allow sending files by email" in File browser settings, and tried to connect it with my Gmail account. Unortunatly every setting's i've tried, failed. i've used this settings: Server Adress : smtp.gmail.com Server Port: 465 i gave my user login and password, and type my email adress in "From email adress" field. I have enabled IMAP protocol in my gmail account. I've no idea what am I doing wrong?

We have a lot of groups and love that the system creates a custom install for each group. Is there a way to NOT have the desktop icon installed without having to hand edit the MSI file?

I have using Pulseway to monitor 40 servers, most of them are HP Proliant. One of my big issues for 3 years old server is the hard drive fails. Does Pulseway support monitoing Raid status so that I can net notice/warning when HDD failing. If so, how to set it up?

I changed phones recently and the new app says: 'This device is pending approval. Login to the WebApp and approve it from the account devices page.' If I got to https://my.pulseway.com/main/account/devices there is no device to approve. Am I doing something wrong?

Hi. I've been trying to remove an agent from my account because my client replaced their PC. I have removed it from the Configuration section in the Web App and tried from the Dashboard but when my client switched their old PC back on the agent then registers itself and I get the warning email that I have too many Systems on my account. Apart from trying when the PC is switched on, is there a way to remove from my account? Regards, Andy

Hi, I installed the Version 3.7.1 on my Windows 7 64bit computer. When I start the service ( when i press the button "start service") i get an error from windows: "this service can't be started". I already tried to restart and i disabled my antivir program. Does anyone know how to fix this ? mfG Apfel

I retired a computer running Pulseway Manager and replaced it with a new one. MMSoft website FAQ describes the procedure to delete a monitored computer. Step one is to uninstall the Pulseway Manager on the computer to be deleted. I did not do that. I just archived the computer and reformatted the system drive. The next step is to bring up Pulseway Manager on another computer and use the Account tab to show a list of computers in the group, and delete it from there. I do not have an Account tab in any of my Pulseway Managers (v6.2.1). I signed on to my MMSoft website account thinking that I should be able to delete the computer from there. The archived computer shows up as…

Im after creating a batch file which will automatically: - Remove any previous version of Pulseway / Mobile PC Monitor - Install Pulseway - Import our CFG file - Start the Pulseway service. We dont use GPO. I just need a batch file etc. This is how far i have got but doesn't seem to work. Any ideas people? net stop "PC Monitor" sc delete "PC Monitor" msiexec.exe /uninstall c:\windows\system32\Pulseway_x64.msi /qn c:\windows\system32\Pulseway_x64.msi /qn config=c:\windows\system32\Pulseway.pcmcfg configpassword=XXXXXXX

Hi Pulseway was setup by someone who has now left and I have installed the client upon multiple computers and servers which all appear within Pulseway manager / Manage systems and in the pulseway dashboard but none appear within the mobile app nor within the webapp. I have obviously missed something, but what? Answers on a postcard to the usual address...

When we install Webroot from the "Agent Status" tab in the Pulseway WebApp, it continuously says that it is installing Webroot when in fact it is installed. I can't run any actions until this issue is resolved. What could cause this?

I am trying to install Mobile PC Monitor x64 on a production server. The company is about to purchase a subscription for monitoring 20-25 computers. On installation though I am getting the 1001 error. I am pasting the log as follows. Sorry for the wall of text. Any help would be appreciated. I have alos tried redownloading and reinstalling. === Logging started: 12/13/2012 9:26:05 === Action 9:26:05: INSTALL. Action start 9:26:05: INSTALL. Action 9:26:05: DIRCA_CheckFX. Action start 9:26:05: DIRCA_CheckFX. INFO : [12/13/2012 09:26:05:998] [CheckFX ]: Custom Action is starting... INFO : [12/13/2012 09:26:05:998] [Che…

Hello guys. This error is showing up when I'm trying to install it! I recently installed it, but i didn't show on my desktop nor the "delete programs" tabs So i can't uninstall it and reinstall it! it has installed fine then my PC should restart - So i though it wasn't installed so i install it then it says this error! Help please!

Hello. I've been using pcmonitor for over a year now and it's working great. I do have 1 situation with it running on a Windows 2008 R2 server running in terminal services mode. There is a copy of the pcmontask.exe process running for every user logged onto the terminal server. I found the startup key in the registry at: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run and have removed the key several times, only to find it's there the next time I check. I configured pcmonitor on this server to NOT update the client automatically but that's had no effect. I suppose it's not that big of a deal but right now there are 15, 12MB processes running. sometimes there are more, …

Is there a way to change settings in each of the desktop clients via the web? See image below for example.

We are having issues installing the anti virus on a few clients with Symantec already installed. Please assist.

When I set up my machines to be monitored I used remote scripts to do the following: wget https://xyz.com/files/windows_agent_x64.msi -Outfile c:\ff\windows_agent_x64.msi msiexec /i windows_agent_x64.msi /quiet Now, the problem is that these machines are NOT picking up the info required from the Pulseway policy so not all of the desired information is showing in the webapp for each machine. I then tried using: wget https://xyz.com/files/Pulseway_x64.msi -Outfile c:\ff\Pulseway_x64.msi .\Pulseway_x64.msi /qn username=xyz password=xyz group=Internal server=xyz.pulseway.com Running this on a local machine does pick up the policies and work …

Hi, Here is how I recently "decommissioned" and uninstalled my service files from a machine: Beware: use the rd and del command at YOUR OWN RISK! run these from your remote service app or Pulseway terminal; 1. Check for your Support files and remove; dir c:\PathToSupportFolder\*.* rd <- remove directory, /s including sub-folders, /q just do it! rd /s /q C:\PathToSupportFolder\FolderAndSubFolderToRemove repeat with other sub-folders as needed. Check folders are removed dir c:\PathToSupportFolder\*.* Delete one file: del c:\PathToSupportFolder\filename.ext 2. If you have your own service files in the User Profile folder: Chec…

Hello All, I have PC monitor installed on a home system and the remote app on Android. I'd like to be notified when Windows goes into battery mode via UPS. I want to receive a notification that it's on UPS and how much battery power is remaining. I'm not using the Parachute suite. I didn't want the overhead of another app. Is it a service that I have to tell PC monitor to alert me too once the service changes conditions? Thanks for your time & attention..

We have requested this from the support team with 0 response (seems to be a common issue). We need documentation for the custom data. How do we display it, set it, etc. We would like to be able to pull information from the system via script and output to the custom field, but cannot find any documentation on how to do it.

We are currently assessing Pulseway and use Nagios presently for monitoring. A core requirement is to be able to monitor files & folders, we have two requirements: a) Monitor the files in a folder with the "abc" extension and alert if one exists with a "Created Date" greater than 2 hours ago b) Monitor the folder "Modified date" and alert if less than 2 hours ago Is this possible with Pulseway?

Hi, I am testing Pulseway and have deployed a few agents, all good. One of the agents I have configured as a discovery probe, all good. The probe has located a number but not all of the computers on the LAN. At another site the probe is not locating ANY other computers on the LAN. Any ideas as to what may be causing this?

Hi there Is it possible to start the maintenance mode via the commandline? (e.g. PCMonitorManager.exe call with param). My server performs a weekly reboot. I have a shutdown script which ends all services, task, etc. and a start script which starts them again after the reboot. Now, i have to manually start the maintenance mode, wait until the reboot over night is done, and then end the maintenance mode manually again. Is it possible that i can start the maintenance mode in my shutdown script, and exit maintenance mode in the start script? Thanks for any hint :-) Regards Simon

Hi, I've just installed this on a server as a test - all seemed to go very smoothly - and looks like a nice integrated solution. Slight issue in that I tested with EICAR virus (which it reported nicely ..) But to delete the notification in Kaspersky on the server I need a username and pwd - I tried my pulseway one - it says default user name is KLAdmin But so far I've not found a combination that works ! Thanks James