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About David

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    IT Sidekick
  • Birthday 09/26/1982

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    Newcastle, NSW, Australia

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  1. I think it's $1 USD / endpoint / month... Very easy to justify, given the security implications of not having patch-management in place. Agent management via the web-app couldn't be any simpler. The RMM tools that already provide patch-management are not cheap either.
  2. Ninite Pro handles all of this, at a low cost
  3. David

    Change System Group Script

    Excellent, thanks Quenten.
  4. David

    IT Documentation

    I've just started using SI Portal. It's a bit clunky and the Android app is not great but it's cost effective for a sole-trader and it works.
  5. Does anyone have approximate figures on the WebRoot end-user training program? And can anyone give user feedback on the effectiveness program? I'd like to look at offering it with a new SLA but need to know that it's going to be affordable to the end user before spending too much time on it. Cheers,
  6. David

    Webroot Help Please .....

    Excellent, thanks Paul.
  7. David

    Webroot Help Please .....

    I've purchased a couple of WebRoot licenses but my trial period has expired - will the WebRoot anywhere portal auto-renew the license?
  8. David

    Set maintenance mode from PSA

    I'd like to temporarily disable notifications for any account that is 30 days overdue. By switching on Maintenance Mode, does this stop support requests via the taskbar icon? Does the PSA have the ability to automatically trigger Maintenance Mode? Thanks,
  9. David

    Linux Mint 18.3 agent deployment

    Now running OK on Mint 18.3...... however, looking at the syslog: Apr 28 12:57:35 agile-VirtualBox pulseway: Starting Pulseway Daemon version 5.4 (2018021301) Apr 28 12:57:35 agile-VirtualBox systemd[1]: Started LSB: Monitor and Control Everything IT from Any Smartphone or Tablet. Apr 28 12:57:35 agile-VirtualBox pulseway: Configuration read successfully! Apr 28 12:57:49 agile-VirtualBox pulseway: Error while registering online:SOAP 1.1 fault SOAP-ENV:Server[no subcode]#012"SSL_ERROR_SSL#012error:1409442E:SSL routines:ssl3_read_bytes:tlsv1 alert protocol version#012"#012Detail: SSL_connect error in tcp_connect() Apr 28 12:58:28 agile-VirtualBox pulseway: Error while registering online:Error -1 fault in message exchange[no subcode]#012"End of file or no input: message transfer interrupted or timed out (30 sec max recv delay) (15 sec max send delay)"#012Detail: [no detail]vid -David
  10. David

    Linux Mint 18.3 agent deployment

    I seem to be able to install the agent but not start the Pulseway service. Can anyone confirm that this agent does work on Mint 18.3? Thanks,
  11. David

    Webroot Help Please .....

    Are there any limitations on the Webroot trial? I'm testing the white-listing / black-listing feature and it seems to fail at the end-point... Regards. Ignore above request.... just realised Webroot offers File Whitelisting / Blacklisting, not Application Whitelisting / Blacklisting.
  12. David

    Kaspersky License

    Thanks, Paul. I was able to activate the additional features. Are there any plans to integrate these additional features with the Web-App? This would be a great way for Pulseway to offer Patch-Management and White-listing features... So whilst these features are available on the Pulseway endpoint protection agents, I have no real RMM ability with them. I've looked at the Kaspersky Security Centre (KSC10) admin server product, which is a powerful product, but is only licensed for use with "KES for business" endpoint product line with 10+ licenses. ie. not compatible with the Pulseway license scheme. Regards,
  13. David

    Kaspersky License

    Hi guys, I just noticed that the version of Kaspersky Endpoint Security deployed by Pulseway contains a license that covers additional components, i.e. Firewall, Vulnerability Monitor, BadUSB Attack Prevention, Web Control, Device Control, Application Startup Control and Application Privilege Control. Upon attempting to enable these components, the installer asks for Kaspersky account details, which I assume are handled automatically by Pulseway? Are these features actually available under the Pulseway license? Thanks,
  14. I'm a little confused as to the difference between the Events tab and the History tab within the Antivirus section?
  15. David

    Kaspersky AV / GDPR

    You're not seriously going to take professional advice from a government organisation? I have seen absolutely zero evidence that Kaspersky Labs software has been the cause of a data breach... What I have seen is evidence that some NSA employees chose to develop cyber-weapons on their home computer, whilst running the Kaspersky Labs product... Of course, if your clients are putting pressure on you to change vendors, I can understand the dilemma.