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About Martin_T

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    Cornwall, United Kingdom

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  1. Martin_T

    Recommendations for client reports

    We send an Uptime Report to all of our clients currently, but we're also considering using the Backup and OS Patch Management reports as well. Chances are most clients will ignore these anyway
  2. Martin_T

    Client Approval Workflow for Tickets

    What if you use the Conditions > Activity Details > Like > "WhateverStringYouWantForApproval" Then get the client to use that string in a ticket reply to approve it, then set the parameters you want to change upon getting this reply, would that work?
  3. Martin_T

    Linux Client

    Hi guys, Has the Linux Client been updated yet for the new version of Pulseway? If not do we have an ETA on it? Cheers, Martin
  4. Martin_T

    Create new 'Group' functionality missing??

    Ahh I see, I've just signed up for a free account to see what the differences are, it seems like that functionality is not available with the free licence, I don't seem to be able to find any way to do this.
  5. Martin_T

    Send Alert email by status

    As far as I'm aware there is no way to do this with just the RMM. If you use the Pulseway PSA, you can set workflows to trigger on certain conditions like priority or where they've come from etc.
  6. Martin_T

    Reply Separator in email templates bug

    I can confirm that I get the same behavior in our environment as well. Occasionally, we also get duplicates of the contents as well (see attached) I've redacted any potentially sensitive info.
  7. Martin_T

    Create new 'Group' functionality missing??

    Hi Cragdoo, You should be able to create an Organisation with a single Site and then as many Agent Groups under that site as you like. If you go back to the Site selection it should be down in the bottom right. Cheers, Martin
  8. Martin_T

    PSA: Template Responses

    Think I've got to the bottom of this, I had two workflows which were triggered at the same time for the same update, for whatever reason one of them never arrived. I've tested this now I've changed what triggers the workflows and this seems to have resolved it.
  9. Martin_T

    PSA: Template Responses

    Hi Guys, I've had a couple of instances where I've replied to a ticket using a template response and the end user has recieved an update to say that a note has been added but the note doesn't show. This appears to only happen when we use any templated responses. Cheers, Martin
  10. Martin_T

    PSA: Ignore Bounce Messages

    Ahh, didn't even know that was a thing, awesome! Thank you for that Chris!
  11. Hi Guys, Just a quick suggestion. It might be nice to get the email parser to ignore bounce messages or Automatic Replies or Out of Office Replies. I've had several occasions whereby I've had to remove the contact just so I can close the ticket, lest I want to play tennis with their mailserver :) Cheers, Martin
  12. Martin_T

    Tickets - Cc'd replies create new tickets

    Awesome, cheers Paul. Martin
  13. Martin_T

    Ticket Batch Actions

    Sadly, the only way I've found to do this is manually going into each ticket and editing them directly. Cheers, Martin
  14. Martin_T

    PSA: Adding screenshots to ticket note only works sometimes.

    Yeah, I've still not got the system notification of the update.
  15. Martin_T

    PSA: Bulk Ticket Operations

    Touch wood all been good since then!