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  3. paulfrancis

    Groups question

    We are a small support company in NZ who manage many different clients in the same industry. Just struggling with the best way to configure pulseway in relation to grouping and scopes. How do others do this? One group per client with all their equipment inside the group ? Or groups dependant on task (workstation / servers etc ) so they can be attributed different patch policies and group policies easily. Would love some thoughts. Thanks.
  4. MichaelS

    Edit group name of multiple clients

    Hi Paul, That's really broad subject. The agents can be configured with help of Group Policies, custom scripts etc. Can you let me know what you intend to do?
  5. MichaelS

    Unable to remove old computer from error streamer

    Hello Morten, Can you please navigate to WebApp -> Account -> Monitored Systems and check if the decommissioned machine has been removed from the list? In case, the server is still on the list select the red bin icon to delete it - this should clear any offline alerts on your account. Let me know how it went.
  6. paulfrancis

    Edit group name of multiple clients

    Any new on the centralised agent config tool?
  7. Morten Bang Olin

    Unable to remove old computer from error streamer

    Hi all! I have removed a decommissioned server from our inventory, but the alert streamer keeps being red and reports, that the computer is off-line. The computer isn't on any accounts systems lists. Regards, Morten
  8. Last week
  9. Our business operates with hundreds of products in our inventory and going through all of them and manually entering them into PSA was not exactly an option, and without an import function, I had to develop an import tool that uses the PSA API. I developed it originally with hard coded parameters, in a single class, but went back today and improved it for distribution to everyone here. To view the source code, check out the repository at https://bitbucket.org/garrettbromley/pulseway-product-import/ To download the executable files, download PulsewayProductImport-v2.zip at https://bitbucket.org/garrettbromley/pulseway-product-import/downloads/ Instructions: Download the Excel template and add your inventory into that sheet. I personally had a Microsoft Surface that I walked around with and inventoried everything. To change the categories/sub categories, open the "Back End" tab on the sheet and edit those tables to your liking The only column that isn't required is the UPC Code. Run the Import Tool Input your PSA credentials Type in the full directory to the excel sheet (make sure its closed before running it) Confirm the number of detected items Watch the tool work Make a stock adjustment with the levels of stock for each item (this unfortunately cannot be automated) It will notify you how many items have successfully been imported and which ones failed (if any) and why. Please let me know if you have any questions! I will post changelogs if any updates are made.
  10. MaxITGarrett

    Private Tickets

    I do agree this should be a feature in the future, but as of right now there is only one way to do that: Assign the user as an External User Don't assign the ticket contact as them (leave it blank) External Users can only see tickets assigned to them, External Managers can see all tickets associated with their account.
  11. MaxITGarrett

    Hardware Assets management

    Inventory and Asset management has been the topic of my work within setting up PSA over the past week or two. Here is how I am handling these cases: As of now, every item that is in stock or has the potential to be used in a ticket or project, or even outright sold to a client goes into inventory and is tracked. You can find the import tool I made at https://forum.pulseway.com/topic/2342-c-inventory-product-import-tool-from-excel/ Once an item is going to be used in a ticket/project, it is added as a charge on that ticket/project. After the charge is added, you need to click edit on the new charge to work with it further (not entirely intuitive/smooth): After you open that up, you want to click deliver in the bottom left to take it out of your inventory stock at which point you have the option to make it into an asset. At the moment, we are only doing this for things like Desktops, Servers, Laptops, Routers, Switches, etc. For things like cables or external hard drives, I don't believe it is necessary to do this. With the hardware assets mentioned, you have the ability to track IP information/configuration, login credentials and other important information through the use of custom fields along with the default ones. If you aren't tracking important information on such as a keyboard or cable, which I don't believe you will, it isn't necessary to make an asset. After you make an asset, you can see it populate in the charges menu as well as in your hardware assets section: At which point you can attach it to the account (client) you installed it at.
  12. RAKONE

    Wrong temperature scale

    That was it. Thanks Michael. Rather confusing tho to edit the individual computer temperature settings and everything there is saying Celsius while dashboard is reporting in Fahrenheit. If group policy supersedes individual machine settings then perhaps those settings in the manager should be greyed out with a notice when they're overridden by the group policy?
  13. MichaelS

    Wrong temperature scale

    Hello, Can you please navigate to your current Group Policy and check the hardware sensor setting in Systems followed by General? There is an option to toggle between the Celsius and Fahrenheit.
  14. RAKONE

    Wrong temperature scale

    Using the dashboard I updated the settings for a client's machine. I added in cpu and hard drive temperature monitors setting them to the default 70 C. Less than a minute after updating the dashboard reported all 3 were elevated temperatures. It was reporting them in Fahrenheit. I again edited the settings and double checked. Hardware sensors were set to report in Celsius. I deleted the hardware notifications, uploaded the settings and it ceased to report the elevated temperature. I again, edited the settings, added the hardware notifications for the cpu and hard drive, saved them and the dashboard again reported elevated temperatures in F!
  15. MichaelS

    Password Protected Sharing

    Hello Pete, on Windows 10 password protected sharing can be disabled by editing the below registry keys HKLM:\SYSTEM\CurrentControlSet\Control\Lsa\everyoneincludesanonymous HKLM:\SYSTEM\CurrentControlSet\Services\LanManServer\Parameters\restrictnullsessaccess would you prefer to use PowerShell to update those setting for you please use the below: Set-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Control\Lsa" -Name "everyoneincludesanonymous" -Value "1" Set-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Services\LanManServer\Parameters" -Name "restrictnullsessaccess" -Value "0" exit 0 Hope that helps!
  16. pete_harris

    Better deployment methods

    Would really like to see a better deployment method. Would like to have a way to setup everything I want in Pulseway Manager then export some type of executable or provide a link in an email for a client to run. Thanks, Pete
  17. pete_harris

    Password Protected Sharing

    Does anyone have or know how to create a script to disable Password Protected Sharing in Windows 10. This has become a real issue for me as every time Microsoft has an update the default is "Turn on password protected sharing" which forces me to do a lot of tweaks. Thanks in advance, Pete
  18. Gary Haberl

    Hardware Assets management

    Good question. Here is what we used to do with other helpdesk(s) we used. - We only inventoried items of value we wanted to track. If you want to trace all cable locks, keyboards, etc, then you need to inventory them. (We found this a lot of work as we did each item, not groups, and tagged them.) - One of the other programs we used had a check out of items for inventory so we knew who had the product, when it was taken and when we expected it back. I do not see that option in Pulseway. - The second help desk we moved to, also did not have this option. SO, what we did was start a ticket, assigned it to the user taking the product, and itemized everything (asset tags) in the ticket. We used the DUE date as the expected return date. We also started a custom ticket type "Loaner Equipment". Resolve the ticket when items are returned. Sorry, probably not the best, but that's what we used to do. (We don't manage our clients loaner equipment any more.) Gary
  19. Gary Haberl

    Note replies syntax and issues

    We found the same Matt. Finally figured out the proper formatting of email templates for this to work. Easy once you know, but documentation is ...
  20. Chris

    Discovery probe failing

    Hi @McHenry, Regarding the issues with the Deployment - Please check the following article, it might help you to troubleshoot the issue.
  21. Matt Wilson

    Note replies syntax and issues

    I had a big issue today where replies from clients were not adding the reply as a note, but instead creating a new ticket altogether. In the end, there were 2 causes. 1) In the default PSA email templates, the Ticket number was set as #Ticket No#. This looks really weird in my opinion, when referring to a ticket number its generally "Ticket Number" or "#Ticket Number". I had removed the trailing # on most of the templates. I searched the knowledge base and forums and there was no mention, so it was only through trial and error that I realized that you HAVE to have both # at front and end of ticket number for replies to work. 2) In some templates, I removed the Ticket number all together as it really had no purpose. I would much rather use a Subject line like: "A note has been added to your ticket regarding [%Ticket Title%]" Again, through trial and error I realized for replies to work the ticket number (formatted per 1 above) must be included in the subject. There was another forum post from someone having issues with replies on CC's. In that thread they thought the same thing I did, that adding the Reply Separator field in the message body had all the needed coding to enable replies to the ticket. I am posting this for anyone else who may be searching for this and to also request that header info be embedded in the Reply Separator field so that it is all that is needed to enable replies as notes back to the originating ticket. Also, some documentation on this feature and associated troubleshooting may be a good knowledge base article to post.
  22. Matt Wilson

    PSA text box fonts

    I've mentioned this to the sales team before, not sure if its on your list or not. One of the reasons I like PSA so much is because of its good UX. Its a good looking console. It appears that a lot of time has gone into the visual design. However, in most free form text boxes the default font is the horrible Times New Roman, a serif font when the rest of the system uses non-serif fonts. Even in text boxes that you can change the font, the default is still Times New Roman and its a pain to constantly highlight the text and change it. Also, there are numerous text boxes where you cannot set the font. Times New Roman is the font that appears in the time log and note entries at the bottom of the main ticket page too. I know it may seem like a small issue, but it really affects the professional appearance of the system.
  23. Can you guys please expand the space allowed in Email template subject lines? We are frequently limited in what fields we can put in the subject due to limited space.
  24. I agree, the real solution is invoice customization. Quickbooks is bearable but still has lots of flaws.
  25. karbonphyber

    Hardware Assets management

    Hi all Looking to have some guidance on the usage of Hardware Assets in PSA Pulseway. 1) Do you guys add in every single asset or just the assets tracked by the finance dept? Every single asset includes kensington locks, keyboards, power cables... 1A) Should it be Single Asset? Would you duplicate the record for each asset? e.g. If i had 5 x kensington locks. What do i do there (best practice) ? 2) How do we check-out assets to the corresponding Contact? Assuming we want to assign a particular lock to a particular contact/person? Thanks all.
  26. Gary Haberl

    Pulseway Dashboard

    In the Pulseway Dashboard (V 5.4.1) we are noticing servers showing as Offline and then they go back online in 1 or 2 min. The issue is, the server is not offline. First, we setup Pulseway to show servers RED when they go offline, and more important, I'm connected to the server working on it. Then a few other servers show offline, and then go back online in 1 or 2 min. and this keeps cycling through our screen saying servers are offline at random. Anyone else seeing this.....Very weird.
  27. Gary Haberl

    Multi Factor Authentication

    Would you consider Microsoft Azure MFA? Some of us use O365 accounts with MFA already for email and other.
  28. I vote +1 for this. (Or give us a way to create our own invoice templates in the PSA).
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