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  2. Hi @David, We report about all detected events as soon as Kaspersky agents logs them, therefore it is possible that that threat was removed by Kasperske later and that is the reason why it is no longer shown.
  3. Today
  4. @Philip Landreth Would you mind posting the script you're using for this? Thanks!
  5. That did the trick Chris! Thank you so much for you help!
  6. Yesterday
  7. Hi @sakis_s, Please open the Pulseway WebApp (https://my.pulseway.com) -> Accounts -> Overview and make sure that notifications are not disabled for your account. Also check your devices section to see if your device has the access to the required systems.
  8. It means that it is planned to implement this functionality into the future release.
  9. Hi and thanks for your response. I've already tried this but it doesn't work. I've checked the box "send a notification when the computer is started with priority: Normal" but i get no notification when computer starts. Should i check any other box or change the priority? Thanks again for your help.
  10. Hi, Thank you for your suggestions, we will consider the possibility to introduce this into the future release.
  11. Hi @Martin Stevnhoved, We already have Built in Zendesk integration. All notifications which are generated from the monitored system will be forwarded to the Zendesk. For more details about this please check out the following link. Note: offline notifications are created by the Pulseway server, therefore this notification will not be sent to Zendesk via integration, but it can be done by forwarding email to your Zendesk. Have you tried to enable the Support Request from your monitored systems? This will allow the end user create the notification on-demand and it will create the Zendesk ticket once the notification is sent. For more details about this, please check out this link. Yes, that is correct that you will need to provide your own SQL table to to sync Zendesk ticket ID's and Notifications and display it in another web page. The Pulseway integration sends the ticket in your Zendesk, but we do not check what ticket number was assigned to it. Also, we currently do not support the option to update the Message in the Pulseway Notification via REST API, therefore we can not add Zendsk Tickets ID in the body for the notification at this time.
  12. Hi @jbohnenstiehl, Thank you for your suggestion. We will consider the possibility to introduce this functionality into the future release. In a mean time you might use the Pulseway WebApp -> Server Admin -> Notifications section to accomplish this task (if are you using Team subscription).
  13. Hi @dpbklyn, I believe that this functionality is already possible. If you will configure the search filter to show the required tickets, then you will be able to run 'Batch Actions' an all tickets which are shown or select just a few of them.
  14. Hi, Thank you for your suggestion. We will consider the possibility to introduce this functionality into the future release.
  15. Hi All, Currently we are planning to release this feature by the end of Q2 2019.
  16. Chris

    Website in dashboard

    Hi @mitch, Have you tried to use the Pulseway REST API to do it?
  17. Hi @mitch, The access points like all other devices can be monitored via SNMP if the device supports it. In order to register this device as the separate system you will need to use the Pulseway REST API. Note: in order to monitor this device you will need to build the application which will check the SNMP variable and then use the Pulseway REST API to send the notifications to the Pulseway Dashboard. Currently SNMP module is built into the Pulseway agent on Windows systems therefore the Access point which will be monitored via it will not be shown as separate device. For more details about this please check out the following link.
  18. There were some delays but we're looking good for the next week's release, we're currently in the QA phase. -Paul
  19. Last week
  20. So the 9 new titles won't be till later this month now?
  21. Hi there, We're releasing new software titles on the 26th of April and then mid May another batch. We aim to have a new batch of software titles every 2-3 weeks. -Paul
  22. Paul

    Older Version

    Hey everyone, Thank you for your patience. We've reached out to Microsoft in an attempt to see if they have made any unannounced changes internally on how they handle login providers however we've received no response as of now. Unfortunately we couldn't reproduce the issues on any of our tests machines but we've seen an alarmingly high amount of support emails reporting that users cannot login into their computers after a recent Windows feature update which has prompted us to take immediate action to prevent us from interfering with the operating system. Until we figure out what exactly is happening with the operating system while it's loading our login providers it's risky to reintroduce this feature. If there is anyone who was affected by the login provider issue and would like to help us on reintroducing the feature please drop me a PM and I'll send you some instructions on how to collect diagnostic information crucial to understanding and reproducing the issue. -Paul
  23. Hi @michaeldpotter, Thank you for your suggestion. We will consider the possibility to introduce this functionality into the future release.
  24. Still waiting on this, the notification just needs to change colour to blue and say (Resolved - The system has only got 23GB remaining etc.....) At no point should this automatically cleared as stated above, this defeats the point of having these notifications (but they should be smart enough to tell you when they are resolved)
  25. Sean

    PSA Wishlist

    This is an ever evolving list of issues or improvements I'd like to share with Pulseway. QBO Sync: Needs to be automated and 2 Way Invoices sent to QBO are missing e-mail field, CC/ Banke payment checks Ability PSA to send client invoice e-mails via QBO so I don't have to do it manually. Taking payments through QBO Merchant. FIX BUG: Items sync - Categories should be ignored, should not be able to import something that is unusable into the PSA in the first place UX: Session: Timeout is way to short. Seems the default is set for using this on-site at a clients. Which is good for that situation. However, there should be some capability to tag a browser with a cookie as a work computer that can stay logged in for a week at a time. I could start a timer and by the time I'm finished and saving time I'm logged out and having to log in again. Very disruptive and annoying. SSO/Federation between RMM and PSA Ability to add New Tasks under New Ticket button. Speed up ticket creation. Templates are nice, still too many dropdowns. Roles and Work Types are confusing. For certain companies that keep their accounting simple theirs a lot of flexibility here. However, if you use service products in your accounting app like roles already, theres a lot of duplicating. It's nice you can customize role/rates in contracts. But having to choose a role and a work type is double entry. Would prefer a system where Work Types are just combinations of roles and accounting service products that are linked together. Features: IT Glue integration. There should be user and rmm asset links back to IT Glue so if I need information on that equipment its a simple link to the IT Glue Page. Desktop Timer: Often clients call up and lay into their problem before I can take a ticket. An example of a good desktop timer is how the project management app Teamwork has made theirs. You can start a time log, and when you have time assign it to a task, project. In this case it would be assign to a task, ticket, project or the ability to create a task or ticket from the desktop timer. The problem is sometimes finding the tab I have the PSA open in, or having to log into it in which case its just too late. Windows 10 Native app. I like how QBO as a web app also has a desktop app. It's nothing more than a simple web browser, but its easy to find when I need it. Contact/ Calendar sync with O365 ...to be continued.
  26. It sounds like the current Pulseway notifications are ephemeral, meaning they only exist until they are cleared and there is no history of them. I think we'd first need an option to keep notifications (open/close) for X amount of days, weeks, months, years so there is a history; this would be good for trending problems too! This way, the system can self-heal/close them, which it should in turn clear the notification as well as close the ticket in the PSA.
  27. @Paul Do you have an ETA for the next release with the new software?
  28. One of US will be forwarding the emails to Pulseway. After years of working with clients, frequently they email our technicians directly. With our previous RMM, we were able to forward THOSE emails to the system and it would be able to distinguish between the email originator and our team member that actually sent the email.
  29. Mohamad

    Older Version

    Do you have a solution? Thank you
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