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  2. I'll have to look into it tomorrow. I'll reply back when I have more information. -Paul
  3. Thank you!!! what am I doing wrong here? I want to publish a test ticket. And i get 500 error result [success] => [error] => Array ( [code] => 500 [message] => Internal Server Error [details] => Internal Server Error ) $data = [ 'title' => 'test', 'details' => 'sdfsd', // 'tenantId' => 6636, 'accountId' => 112388, 'locationId' => 127431, 'contactId' => 97966, 'softwareAssetId' => 0, 'hardwareAssetId' => 0, 'queueId' => 30526, 'statusId' => 40482, 'priorityId' => 33223, 'typeId' => 8, 'issueTypeId' => 0, 'subIssueTypeId' => 0, 'contractId' => 0, 'assigneeId' => 0, 'workTypeId' => 0, 'sourceId' => 0, 'slaId' => 0, 'openDate' => "2022-01-23T12:31:13.003Z", 'dueDate' => "2022-01-23T12:31:13.003Z", // 'secondaryAssignees' => json_encode([]), // 'ccs' => json_encode([ // 'emailAddress' => '', // 'entityType' => 0, // 'id' => 0, // ]), // 'tempAttachments' => json_encode([ // 'id' => 0, // 'name' => '', // 'alias' => '' // ]), // 'customFieldsData' => json_encode([ // 'id' => 0, // 'customFieldId' => 0, // 'data' => '', // 'settingsId' => 0, // ]), 'useDefaultContract' => true ]; $data = json_encode($data); $headersTicket = [ "Authorization: Bearer ".$accessToken, "accept: application/json", "Content-Type: application/json" ]; $urlTicket = "https://api.psa.pulseway.com/v2/servicedesk/tickets"; $ch = curl_init($urlTicket); curl_setopt($ch, CURLOPT_HTTPHEADER, $headersTicket); curl_setopt($ch, CURLOPT_RETURNTRANSFER, true); curl_setopt($ch, CURLOPT_POST, 1); curl_setopt($ch, CURLOPT_POSTFIELDS, $data); curl_setopt($ch, CURLOPT_RETURNTRANSFER, true); curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false); curl_setopt($ch, CURLOPT_HEADER, false); $res = curl_exec($ch); curl_close($ch); $res = json_decode($res, JSON_UNESCAPED_UNICODE); print_r($res);
  4. You should be able to get the IDs of tickets from another API call used to list tickets: /v2/servicedesk/tickets/search -Paul
  5. Thank you . Tell me where else can I look for example ticketId ? . In the admin I see only the name . /v2/servicedesk/tickets/{ticketId}
  6. Yesterday
  7. Last week
  8. Hi there, Check out the PSA REST API's here: https://api.psa.pulseway.com/. The link you have provided is for the RMM. -Paul
  9. Hello. I need help. Can I add https://psa.pulseway.com/MSP/TicketsListing.aspx here to Tickets ? Using https://api.pulseway.com/ ?
  10. So I have a few devices that get stuck on the "Status - Checking" when attempting to run a patch policy. I've tried unregistering the machines and changing policies but that doesn't seem to help. I've tried uninstalling Pulseway from the device and then reinstalling. The only way I've been able to get past this issue, is to fully wipe the device and start over. Has anyone else experienced this issue?
  11. Thanks for this. Still struggling for some reason and this my first time struggling with an API like this. Since I have 2FA on my main account I created a new account and left 2FA off. I started testing by using the basic GET command for the api.pulseway to get the systems just to test it out. If that worked then I could move to the PSA api. If I use the username:password for that account I get a 401 "invalid username and/or password" error every time. If I try the bearer token I get 401 Unauthorized and no body returned. I did verify that the new account has API access and I can log into the web portal with no issues. I have been trying for about 2 weeks now waiting for a resolution from our customer rep, would it be possible to have the IP address blocked for excessive denied requests?
  12. Hi @BShevchuck, In that case the server name is: psa.pulseway.com . Let me know how it goes ! -Paul
  13. We recently rolled out both Pulseway and the PSA replacing out Spiceworks help desk. Since the client portal is not as simple for user to create tickets within our mobile application, I am looking to use the PSA API but stuck. I am testing with the basic GET request to retrieve tickets and stuck on what server_name should be. Also for the authorization Bearer access_token, am I using the same token from the Pulseway webapp? Using this HTTP Request: GET https://server_name/api/servicedesk/tickets
  14. We also have the same issue. Cant install webroot via Pulseway. But after downloading the webroot agent and installation, we do the install process again in Pulseway and then the system sees the agent. But now if you have 500 agents? Is there an solution already to this item?
  15. I like it, but when will we be able to either A. Send Email when a service is triggered (creates a ticket on our end) B. Use the service started within the workflows as well and potentially allow us to stop or start that service (this would fix the send email part for us)
  16. Via PowerShell through Pulseway. We have since tried it and it works fine.
  17. During testing we have removed the installer entries from the registry on a managed PC. Therefore, Pulseway is not listed on Add/Remove Programs. How do we now uninstall Pulseway?
  18. Paul

    Custom Titles

    Hi Tor, You'd need the msi to be stored in a publicly accessible web server but you can put it over some complex path or file name so it wouldn't be easy to find. -Paul
  19. We continue to add new titles to the 3rd Party Patch Management application catalog, with 28 added since the last update: General Improvements Monitoring and Management of Microsoft SQL Server 2014 and higher is now supported Alligned the user session status messages to match the ones used by the Windows operating system
  20. Scopes have been enhanced to include the use of Custom Fields, which supports multiple Rules with the ability to match Any or All rules, the addition of Organizations and Sites to the Context selection, and Network Device has been added as a new System Type.
  21. Bitdefender integration has been enhanced to support automatic deployment and uninstallation using Antivirus Policies. Deployment configurations for Bitdefender can be created and managed from Server Admin / Configuration when defining an Antivirus Policy for an Organization, Site, or Group. Applying this type of Antivirus Policy will deploy Bitdefender on supported Systems within the given Org structure where the policy is applied, join the Systems to the selected Bitdefender company, and install the selected Bitdefender modules. Installation is automated for both existing Systems and newly provisioned Systems. NOTE: Changes to a previously configured Policy will be applied to newly provisioned Systems only Removal of the Bitdefender Antivirus Policy will result in immediate uninstallation of Bitdefender from existing Systems.
  22. Thanks a lot! That made all the difference. So obvious ...
  23. Windows Service Monitoring can now be configured directly in the Web Application, within Endpoint Policies, accessible using the NEW Monitored Service category. In addition, a new Monitored Services section has been added to the Services feature page when working with an online System, providing a distinction of general Service information and those Services being actively monitored.
  24. Will you than update / close suggestions that are already in the product? Many things are open since 2020 and not closed and or still in development
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