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Hey @PK_GIT, You can login to BD console and delete the system from Network module. This will free up the license. Let me know if this helps!

@otto.kovar We're working on expediting an app update to be released. @SteveAtVarlink Can you please PM me your instance name? Is the problem still present? -Paul

I was a longtime user of Spiceworks Help Desk for many years (before they did away with on-prem) and it had a specific feature that helped out a lot. They called it Tickets Anywhere. Basically when you received a ticket email, you could reply to it and put commands in the message body. Say for instance a ticket come in and I checked it and saw it was something "Joe" could do, in the body of the reply the very first thing would be #assign Joe . The ticket was assigned to Joe, and the user got a quick response showing we were on top of things. There were many commands you could do just by replying. #add 30m would add 30 minutes to the time spent working on the ticket. #close obviously closed the ticket. #reopen would reopen if it had been closed. #priority high changes priority, #status waiting changed ticket status, #accept and #assign to me would assign to the user detected as replying to the email. There were quite a few commands and I used them regularly, and so did the other techs. I don't know if Pulseway could be set up to act on commands like this but I for one would love to see them. The clients see quick responses and they're much happier.

I use Bitdefender through Pulseway. To properly remove Bitdefender from a device, you have to change the device's policy and remove the AV agent, and free up a Bitdfender license. What would you do if the device is broken and can't turn on anymore to get the license back?

Hey @cpo Thanks for reaching out! The plugins not loads and the other features not showing up is not usual behavior, so I am going to raise a support ticket on your behalf. If you could please send me a DM with your Pulseway email ID I can cc you in the chain and get these issues ironed out! Thanks, Stefan

Hey @tony wright Thanks for reaching out! So System registered notification are by default. You can create a workflow with its trigger type and then delete the notification so that it will automatically delete if this workflow is active. Refer to below snip. Let me know if this make sense and if you have any more questions, please reach out anytime! Thanks, Stefan

Will the app get any updates? It has not recieved one since November 16th 2023. Or is that an issue on my device?

Hi, I wanted to start to write a new plugin. I followed the article about that and created a SimplePlugin.dll, including the reference to PCMonitorClient.dll from the current 9.8 install path. The build process went well, also including in Pulseway Manager on a windows Server. However after looking on the Web or Mobile App on the bottom it says "Loading Plugins" and after a while nothing happens. It also seems that some other features are not working any more like displaying the Version of the pulseway agent. Do you have any hint for me?

Hi, Sadly, I still have the issue. I also don't believe that this was related, because I can take over the computer that does have the older Agent version installed. Please check.

Hi, I want to turn off the System registered notification. I have unchecked Send an email notification when new devices are added to the account In Admin > Configuration > Settings > General The notifications still come through. Are they enabled anywhere else? Thanks.

Does Pulseway have a status page?

Hi All We are incredibly sorry for the service disruptions and are actively looking into it but all systems should be stable now!

Hi @cgbc We are incredibly sorry for the service disruptions and are actively looking into it but all systems should be stable now!

Hi All We are incredibly sorry for the service disruptions and are actively looking into it but all systems should be stable now!

Hi everyone, We apologize for the service downtime experienced yesterday evening. Our engineering team is actively investigating the cause to prevent future issues. All systems are now stable, and no users should be experiencing any disruptions. Thanks Pulseway team

Hi. I have followed your instructions but I am still having this issue. Not much point having a remote monitoring solution if the app does not work!

Was down but back online now I believe. Would be good to see systems status.

Appears to be down. We're offline, and a few people on Reddit are reporting it too!

Is Pulseway working. In a middle of a migration and I can’t get into anything.

As of 12:05 UTC Sept 18, 2024, Pulseway is down. All domains, web and app.

In the meanwhile I have been doing some more research. There is only one system that I am able to remote control, and it appears to be the case that this computer has Agent Version 9.5.1 installed. The other computers that I cannot take over (that gives above error message), are all on Agent Version 9.8. Therefore, I have a strong feeling that the issue lays in the latest Agent update.

Hebrew

Hi Pulseway Support, Since weeks I'm unable to use Remote Desktop for a specific customer through proxy. (Although, I can see that the systems are online etc.) In the settings of Pulseway Manager, I have set the correct proxy. Also, in the debugging logs on the client side the rd request appears to be received, but it still gives me the error (see attachment). According to the company that there's in between did double check the IP addresses and aligned what's on your page: https://intercom.help/pulseway/en/articles/3436466-pulseway-ip-addresses-used-by-the-pulseway-agent (The instance IP address that's linked to my url is also whitelisted). Sadly, still the same error. I hope you can help me with this.

Hi @StefanMcl_Pulseway, unfortunately, it did not work.

Ensure that the system sends an automatic email alert to the administrator whenever any user initiates remote control access to a specific computer.