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dpbklyn

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About dpbklyn

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    IT Sidekick
  • Birthday November 19

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    Male
  • Location
    St. Louis, MO, USA

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  1. One of US will be forwarding the emails to Pulseway. After years of working with clients, frequently they email our technicians directly. With our previous RMM, we were able to forward THOSE emails to the system and it would be able to distinguish between the email originator and our team member that actually sent the email.
  2. It seems that Pulseway has made a philosophical decision that doesnt quite make sense for MSPs. I cannot find a way to select a group of computers on which to perform an action. Specifically, I would like to add Tags to machines across clients, install Webroot on groups of machines, or activate the new 3rd Party Patch Management. In each case, I would have to click into each machine or click the agent then add a Tag, or click install on each agent. If I wanted to install the Patch Management on 100 Machines it would require at least 300 clicks AFTER we identified which machines we wanted to include in the new policy. I know Pulseway is mobile forward, but there is nothing wrong with a checkbox here or there. It would be great to be able to identify a subset of machines and select them with a checkbox and then install, tag, or manually run a script on all those machine regardless of their client affiliation, location, or type of machine. Thank you, dp
  3. Hello and thank you in advance. Is there a way to have the default selection on noted be set to "Internal" I would rather have a technician accidentally hit send on a note that is set to Internal than one that SHOULD be internal and have it accidentally sent to the client. Thank you, dp
  4. It would be great id we would select multiple tickets in order to change their status. This would be particularly helpful with tickets that are generated automatically by the RMM based on an alert that's initial status has cleared.
  5. Here are two feature requests: 1. The ability to Clone Tasks 2. The ability to move Scripts from one folder to another Thank you!
  6. Hello, When we create a note from the webapp, we have a business process that notifies the client that a note has been added to a ticket, however, when we create a note from an email, it gets added to the ticket, but a notification doesnt go out. How can we configure a business process that emails a client a notification that a note has been added to the ticket (by email)? Thank you, dp
  7. Thank you!!! This is the perfect solution.
  8. I agree with the basic premise of your answer, but simply because a notification is deleted and a ticket is closed, doesn't mean the data would necessarily go away. Good reports can give the same information, without the "clutter" of notifiactions
  9. It would be great if there were a column for Update Date so we could sort tickets by most/least recent update.
  10. This would be very helpful for us as well....
  11. Hello, I was speaking with another RMM/PSA vendor today and their product offers what they call "Round-Trip" Ticketing. If, for example, an alert is generated because memory is running low on a machine and then the memory clears, the ticket is then closed on the PSA. This would be a great feature for Pulseway. It would also save us a ton of time searching for ephemeral issues. Thank you, dp
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