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About Chris

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    Dublin, Ireland

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  1. Hi @Trenton Snapp, Thank you for your suggestion. We actually planning to integrate Pulseway with new Antivirus providers into the future and it is possible that we might choose your suggested solution.
  2. Hi All, Thank you for your suggestion. We already have the functionality (Notification based actions) as the confirmed feature, therefore it will be implemented into the future.
  3. Hi @harrydabble, Thank you for your suggestion. We will consider the possibility to introduce this functionality into the future release.
  4. Hi @HWGilbert, In that case please double-check the port forwarding on your rooter. Regarding port forwarding - FTP is for the file transfer." WoL magic packets are UDP and use the ports 7 or 9. For more details about this please check the following link.
  5. Chris

    Pro vs Team

    Hi @John_3:16, Thank you for contacting us. Unfortunately the Pulseway RD is not available for our new Pulseway Free/Pro users at this time, however we are planning to support this functionality into the future. Currently only the Pulseway Team subscription provides the Pulseway RD functionality.
  6. Hi @Your PCMD, Unfortunately we don't have any immediate plans to change or AV vendor at this time, however we are planning to integrate the Pulseway with a new Antivirus provider into the future.
  7. Hi @oOSGearOo, Thank you for contacting us. If you have managed to install the Pulseway agent on this system, then the next step is to use the pulseway-registration executable in /usr/sbin folder to register this agent with your Pulseway account. Please let us know how it goes.
  8. Hi @victorsyauta, Please check out the following training videos. It will help you to understand what Pulseway can do. Also, please check out our Knowledge-base.
  9. Chris

    Email Parser

    Hi, I'm not sure if it is a good idea to search for the email address from which this email was originated in to the email. It is match simpler to ask your customers to send emails to the help-desk in a first place and then manage them from there, because that is the whole purpose for this application. And then into the Pulseway PSA you have the option to create workflows which will assign tickets to correct queues and notify the technicians that the new ticket was created. Also, multiple technicians can work on the same queue and once they start to work on the ticket, then technician can assign that ticket to him.
  10. Hi @HWGilbert, At first please try to configure using the local network. In order to do this please connect your mobile device to your local Wi-Fi and then please try to send the Wake om LAN command from your mobile device. If that doesn't work, then there are the settings in BIOS on your system which needs to be enabled for this to work. Regarding port forwarding - FTP is for the file transfer. Please let me know how it goes.
  11. Chris

    FIPS and Pulseway

    Hi @Brian L, The latest release of the Pulseway agent supports the systems with the FIPS policy enabled. Please let us know if you have any further questions regarding this.
  12. Chris

    Pro vs Team

    Hi @Daviex2259, Thank you for contacting us. You may consider the paid version of the Free subscription plan as the PRO plan? Users for the Pulseway Free plan can have 2 systems and can receive 10 notifications per day. However if you buy more licences on this plan, then these limits are removed and you can register more systems according to your RMM licence count.
  13. Chris

    Email Parser

    Hi @dpbklyn, Please try to explain to me why would you forward the emails from Pulseway to the Pulseway PSA? Pulseway PSA and RMM are integrated, therefore there is no need to forward emails to PSA.
  14. Hi All, You can define a View that excludes the Completed and make it your Default View when you go to Dispatch Calendar it will open the Default View.
  15. Chris

    Server Patching

    Hi @PatrickM, Have you tried to create the OS Patch policies and schedule them? For more details about this please check the following article. Note: you will need to disable the Windows Automatic updates to fully control all updates.
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