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Hi Pulseway was setup by someone who has now left and I have installed the client upon multiple computers and servers which all appear within Pulseway manager / Manage systems and in the pulseway dashboard but none appear within the mobile app nor within the webapp. I have obviously missed something, but what? Answers on a postcard to the usual address...

Does anyone have an update script for making and removing snapshots in VMware? I would like to use it together with Windows update scripts to search and install updates.

I've seen some old posts about this and solutions in older versions that have since been removed. However, I don't see the settings or options in this iteration as of today. We monitor some generic services, ie Apache, and other proprietary services that are critical to our program running. At times they hiccup or run into an issue where they fail to start or stop. At this point we would want Pulseway to not only send a notification but also attempt to restart the service(s). Any way to accomplish this or any roadmap on getting that feature rolled in?

I am curious to know why 3rd party patch mgmt. is an additional paid feature. Before I would get notified for like Adobe Reader needed an update, know I have to pay additional to get this notification? What else within the features we already get will be removed to a "module" that we have to pay additional for? I only oversee around 60 endpoints, so I am not a big player, but there are issues now that are making me look and trial other RMM solutions. Today I logged into my dash-panel as I do everyday M-F only to be greeted with 53 notifications for critical updates for Windows. Going into to the systems one by one, I quickly realized that something is not right. When viewing the systems, it clearly stated there were updates for Windows needed, but going to the actual systems available updates, I see "No updates found". Is Windows itself considered a 3rd party now? While writing this: 20 May 2019 08:45 1 critical update is available on computer 'REDACTED' in group 'REDACTED - Workstations'. Available Updates No Updates Found Last Checked: 20 May 2019 08:48

Good day, Firstly I want to state that I am not familiar with this application and that this is the first time that I've worked with it so please go easy on me. So I need to setup Remote Access for one of our vendors. I created the account for him but when he tries to log in remotely it gives him an "unable to access remote server" error. Could someone point me in the right direction? With thanks

Hi Everyone, As everyone knows Windows Updates are not bullet proof and they cause problems periodically with examples being flashing screens on logins for touch screen machines, lost audio abilities, files going missing and so on. The goal of this Topic is to provide a way for all the members of this forum to report issues with KB's either that they've experienced or that have been reported elsewhere thus allowing all those participating to determine if they want to adjust their global policies to hold off on a KB or make other changes. Your participation is greatly appreciated and I'm sure other tech's will be thankful for the information provided. If you need to look up a KB this link is useful: https://www.catalog.update.microsoft.com/Home.aspx Not confirmed, yet, but I believe this will show subsequent KB's related to a errant KB.

So just set up the network with all the computers added, But I keep getting this notification. "There was an error retrieving the notification." From an "Unknown System" anyone know what could be the cause? Thanks,

Hi, To avoid unnecessary interruptions would you please tweak the application installed/monitoring as follows: 1. Track a history of application changes: name and date installed/uninstalled. 2. Alert wildcard exclude (ex. Application Name: "Mozilla Firefox*") such that when Mozilla Firefox 51.0.1 (x64 en-US) or it latest version are installed and uninstalled no alert is sent. The history is useful to know what application changes occurred recently and I'm also looking for alerts on non-standard applications. The later I do want a notification. Last year an international version of Adobe caused a black screen when logging into the desktop and because of the alert when the client called I was able to resolve the issue right away. The goal would be to get notifications on applications not in the exclude list and the ability to see all application changes in case one does cause and issue. Thanks for your attention.

Is there a way to change settings in each of the desktop clients via the web? See image below for example.

Hi! Can anyone please tell me how to get notified (monitoring my PC from an iOS device) when my computer (running windows 10) turns on? The reason is that i have give access to other users as well to turn it on and i want to get notified when this happens. Thanks in advance for your help!

Pulseway Dashboard (Currently 6.3) Data - All Notifications. Currently we can not: Ctrl + Select, Shift + Select All, Ctrl + A, Sort by columns. This is a daily task for me and so it would be fantastic to be able to use these simple functions.

It would be nice if there was a view similar to the Time Sheet, Time Entries list but that showed the start and end time of each entry and only showed the time entries for the tickets that had entries for the week. Autotask had this and it was a great way to help remind me of what I did in the "gaps" between ticket time entries. Having all open tickets in my queue just clutters the current view. Maybe have a button on that view that toggles between all the open tickets and no time entries showing and having only time entries showing with start and end times. It looks like this:

It would be nice if Pulseway can monitor SNMP agents without setting up all OID's So that if you discover a device like a Synology NAS or HP ILO or Whatever it automatically starts pulling data form it. Like Observium does. So you can also get graphs / system info form it etc. This would be awesome!

Hi All, When a proces has been killed or not responding. I want to restart it with a script. Example: Icloud program stopped working (Proces named: icloud.exe) located C:\Program Files\Icloud\Icloud.exe. Now i make a script : "C:\Program Files\Icloud\Icloud.exe" If i run that script on the system it doesnt start icloud again. Is my script incorrect? Pulseway notify's me it was done succesfully but it didn't start. (Took 2 seconds) I also tested this with notepad: C:\Windows\System32\notepad.exe also this one didnt start up. Ill hope you guys can tell me what i'm doing wrong. Kind Regards, Danny

Hello, We are long-term Pulseway customers but lately the Pulseway client has developed a bug and continuously uses up to 20%+ CPU utilisation. We logged this with Pulseway on the 4th of July this year but they have been completely ignoring the ticket. I regularly reply to the email thread for an update (at least once a week) but I am ignored. The only time I had a meaningful response was when I threatened to cancel our subscription. This was short lived and now I am back to being ignored with no status updates on my ticket. We like the product but we have a handful of servers with this bug and I am simply installing other monitoring products on them. Today I have sent my usual email to Pulseway support asking for a status update on my ticket but I'm certain I'll get nothing back... The next step will then be to install a better monitoring product like Infradog and to write the same post on Spiceworks so people know that Pulseway doesn't offer good technical support.

Our technical support AD credentials have changed passwords and now we are getting hundreds of machines trying to login with the configured AD account PowerShell User Impersonation credentials…locking the technician accounts. These machines are spread out at 19 separate locations and over 600 miles, at remote locations. How do we remotely modify the Runtime PowerShell user credentials on those machines? I have tried uninstalling and then reinstalling, but it absorbs the previous configuration…including the former PowerShell User credentials….I also tried calling tech support but was sent to voicemail. Help! Local Setings where credentials were entered: Remote Settings, no ability to enter or modify PowerShell User:

Hi, I would like to have a folder monitor, basically I have a folder (or several folders) that I need to monitor that the files in the folder and receive alerts for the following. - files are older than X days - over X number of files in the folder Please advise if this is possible currently of if this will require development, if this can be accomplished with a script then some pointers would be useful, ideally this would run at the same rate as other aspects of the system, but it could also be a daily/hourly check as I understand it could consume time processing!

I want to setup a SNMP notification for my canon printer. The "printer status" OID will show nothing when the printer is working and show a number if there is an error. I have no idea what each and every error might show up as. Is it possible to set the notification to alert me if that SNMP option changed from null to some number? Right now if I leave "value" blank I cannot click ok to finish.

I hope I am in the right Subforum to ask this question. I recently started to use Pulseway and am impressed what I am able to do with it but I noticed one feature missing that I need. Is it possible with Pulseway to check Servers/Clients with log files for backups if they have been successful or failed? For example if there is a NAS connected to a network and someone is doing a USB Backup on it I want to check if it has failed so I will get a notification when it fails. I want to use it on Windows and Linux machines so my best guess is to use a script of somekind right?

Hi Everyone! How is possible assign automatically an hardware asset to a customer in PSA when a ticket is created trough a support request ? What kind of configuration i've to do in RMM side to match a customer in PSA?

Is there a way to exclude a particular disk (e:\) from the storage notifications?

Hi there! I am looking for a way to install a custom MSI pakage that I built on my endpoints via a script. I have the MSI package on my website. I need the script to download the MSI from my website, then execute in silent mode. Thank you!!

This script will check to see if a VPN connection with the given name exists. If it does exist, it updates the VPN connection. If it does not exist, it creates a VPN connection with the given values. Note: I believe Pulseway runs PowerShell scripts under the Local System account by default (unless you have defined PowerShell User Impersonation in the Pulseway Manager, I think). In order to expose the VPN to users, this script runs against the Global Phone Book (-AllUserConnection switch). Therefore, this script does not check for the existence of VPN profiles stored in individual user Phone Books. (If an existing user VPN profile exists, this script will create a new VPN in the Global Phone Book, as it will not be able to see the existing user VPN.) This script was developed and tested on Windows 10, but should also work on Windows 8/8.1. PowerShell VpnClient documentation: https://docs.microsoft.com/en-us/powershell/module/vpnclient/?view=win10-ps ################################ # VARIABLES $Name = "VPN" $ServerAddress = "vpn.domain.com" # IP Address or FQDN $TunnelType = "Automatic" # Values: PPTP | L2TP | SSTP | IKEv2 | Automatic $L2tpPsk = '[Insert PSK Here]' $AuthenticationMethod = "MSCHAPv2" # Values: PAP | CHAP | MSCHAPv2 | EAP $EncryptionLevel = "Optional" # Values: NoEncryption | Optional | Required | Maximum $UseWinlogonCredential = $true $RememberCredential = $true $SplitTunneling = $true $DnsSuffix = 'domain.local' ################################ # If PowerShell supports VPN configuration, apply VPN configuration if (Get-Command 'Get-VpnConnection') { # If VPN exists, update VPN settings if (Get-VpnConnection -Name $Name -AllUserConnection -ErrorAction SilentlyContinue) { Set-VpnConnection -Name $Name -AllUserConnection -ServerAddress $ServerAddress -TunnelType $TunnelType -EncryptionLevel $EncryptionLevel -AuthenticationMethod $AuthenticationMethod -SplitTunneling $SplitTunneling -DnsSuffix $DnsSuffix -L2tpPsk $L2tpPsk -UseWinlogonCredential $UseWinlogonCredential -RememberCredential $RememberCredential -Force } # Else, create VPN connection else { Add-VpnConnection -Name $Name -AllUserConnection $true -ServerAddress $ServerAddress -TunnelType $TunnelType -EncryptionLevel $EncryptionLevel -AuthenticationMethod $AuthenticationMethod -DnsSuffix $DnsSuffix -L2tpPsk $L2tpPsk -Force Set-VpnConnection -Name $Name -AllUserConnection -SplitTunneling $SplitTunneling -UseWinlogonCredential $UseWinlogonCredential -RememberCredential $RememberCredential } return Get-VpnConnection -Name $Name -AllUserConnection exit } # Else, exit with failure code else { return "Client does not support VpnClient cmdlets" exit 1 }

It would be awesome if the email parser went a little deeper. Sometimes a client emails us directly and we forward that email to Pulseway to open a ticket. The problem with this is that it opens the ticket using our company as the client. It would be great if we could get the parser to look in the email headers to find the address that the email originated from and use THAT to assign and client and user to the ticket. There are other ticket systems that do this. Alternatively (though not as elegant), It would also work to put a flag in the subject line like "@CLIENTNAME" to get the email assigned to the client. Is there a way to do this with workflows?

I have enabled lost of notifications on my pc but none of the show up, the did once or twice but not anymore, has anyone a idea why?