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Found 201 results

  1. dpbklyn

    Email Parser

    It would be awesome if the email parser went a little deeper. Sometimes a client emails us directly and we forward that email to Pulseway to open a ticket. The problem with this is that it opens the ticket using our company as the client. It would be great if we could get the parser to look in the email headers to find the address that the email originated from and use THAT to assign and client and user to the ticket. There are other ticket systems that do this. Alternatively (though not as elegant), It would also work to put a flag in the subject line like "@CLIENTNAME" to get the email assigned to the client. Is there a way to do this with workflows?
  2. Hi Everyone! How is possible assign automatically an hardware asset to a customer in PSA when a ticket is created trough a support request ? What kind of configuration i've to do in RMM side to match a customer in PSA?
  3. PatrickM

    Server Patching

    Hi, I am looking to use Pulseway to patch our clients servers. However there are some clients that need them patched in a specific order. For example I want to patch the VMs on the Hyper-v then when they have completed run the patches on the Hyper-V host. I may be missing something obvious but can't seem to find how to do that. thanks
  4. It would be nice if there was a view similar to the Time Sheet, Time Entries list but that showed the start and end time of each entry and only showed the time entries for the tickets that had entries for the week. Autotask had this and it was a great way to help remind me of what I did in the "gaps" between ticket time entries. Having all open tickets in my queue just clutters the current view. Maybe have a button on that view that toggles between all the open tickets and no time entries showing and having only time entries showing with start and end times. It looks like this:
  5. Our technical support AD credentials have changed passwords and now we are getting hundreds of machines trying to login with the configured AD account PowerShell User Impersonation credentials…locking the technician accounts. These machines are spread out at 19 separate locations and over 600 miles, at remote locations. How do we remotely modify the Runtime PowerShell user credentials on those machines? I have tried uninstalling and then reinstalling, but it absorbs the previous configuration…including the former PowerShell User credentials….I also tried calling tech support but was sent to voicemail. Help! Local Setings where credentials were entered: Remote Settings, no ability to enter or modify PowerShell User:
  6. I am having issues with pulsewaycredentialprovider.dll stopping the Windows login screen from loading on Windows 10 1809. I have submitted a ticket to support at support@pulseway.com as well. The issue is that with Pulseway software installed and the credential provider loading the system boots to the displayed screen but will go no further. I am able to run terminal and PowerShell commands from the web interface (prior to software uninstall) but can never log in. Pulseway remote does not work either. This is happening on two Windows 10 1809 DELL Optiplex computers with fresh Windows 10 PRO installations. RIght now our only solution is to leave Pulseway uninstalled. Any information or solution helpful. Thanks. John
  7. Dear Pulseway Community, is there a way to propagate the password to the systems that are registered via the account we want to change the password of? The account has about 130 registered systems and we don't want to replace the password manually on each system. Best wishes, Norman
  8. Hello, We are long-term Pulseway customers but lately the Pulseway client has developed a bug and continuously uses up to 20%+ CPU utilisation. We logged this with Pulseway on the 4th of July this year but they have been completely ignoring the ticket. I regularly reply to the email thread for an update (at least once a week) but I am ignored. The only time I had a meaningful response was when I threatened to cancel our subscription. This was short lived and now I am back to being ignored with no status updates on my ticket. We like the product but we have a handful of servers with this bug and I am simply installing other monitoring products on them. Today I have sent my usual email to Pulseway support asking for a status update on my ticket but I'm certain I'll get nothing back... The next step will then be to install a better monitoring product like Infradog and to write the same post on Spiceworks so people know that Pulseway doesn't offer good technical support.
  9. Is there a way to monitor the temperature on a machine on an on-going (or logged) basis? I would like to set a notification to be sent when the Core Temp reached xx degrees. I see that it is monitored in the hardware section, but i can't find a place to trigger an event. Thakn you,
  10. Hi Guys Is it possible to do RD sessions on Mac? What I mean is from my windows system. I don't see an RD tab on the mac client. Thanks in Advance....
  11. I hope I am in the right Subforum to ask this question. I recently started to use Pulseway and am impressed what I am able to do with it but I noticed one feature missing that I need. Is it possible with Pulseway to check Servers/Clients with log files for backups if they have been successful or failed? For example if there is a NAS connected to a network and someone is doing a USB Backup on it I want to check if it has failed so I will get a notification when it fails. I want to use it on Windows and Linux machines so my best guess is to use a script of somekind right?
  12. I have enabled lost of notifications on my pc but none of the show up, the did once or twice but not anymore, has anyone a idea why?
  13. Hi, I think it misses the ability to monitor bandwidth on servers and users computers. It would be nice to have a history of several weeks and the services used.
  14. Hi, On the Windows Dashboard 6.1 (build 1113) the up-time display is quite strange - I love precision but
  15. I've noticed lately that when I have a remote session live on a machine, my local keyboard input is not being accepted in items such as Notepad, Chrome, Outlook, etc. This seems fairly system wide and I'm not always able to replicate the problem. This is likely something to do with the keyboard forwarding method, but I can't isolate this myself. Also, this does occur on several different machines - not one workstation in particular. As soon as I close the remote session, the keyboard functions normally in my local Windows 10 environments. Good luck with this one - it seems very transient.
  16. It would be nice with a build in option to trigger notifications based on failed Agent Jobs. We are currently using this custom SQL Query in 'msdb': SELECT STUFF((SELECT N', ' + name FROM (SELECT name FROM dbo.sysjobs WHERE (SELECT TOP 1 run_status FROM dbo.sysjobhistory WHERE (step_id = 0) AND (job_id = sysjobs.job_id) ORDER BY run_date DESC, run_time DESC) = 0 AND (enabled = 1)) AS [n1] FOR XML PATH(''),TYPE).value('text()[1]','nvarchar(max)'),1,2,N'') AS [Failed] // Martin.
  17. Hi. When receiving the notification "The computer 'XXX' in group 'XXX' is shutting down" I am always wondering who is shutting down the server. Could it be possible to add information about which user initiated the shutdown? I know that Windows write it to the eventlog, so the information should be available. If it could possible to match the users with RDP connections, so we also can see what client the user was connected from, it would something near perfect. The computer 'XXX' in group 'XXX' is shutting down by user 'XXX' logged on interactively. The computer 'XXX' in group 'XXX' is shutting down by user 'XXX' logged on remotely from client 'XXX'.
  18. Hi MMSOFT. Is it somehow possible to generate more individual notifications from the same plugin, without using allowMultipleNotifications. It is not hard to imagine that a plugin would have to monitor two or more individual values. If it is not possible, consider this a feature request :-) Best Regards, Martin.
  19. Hi, When a plugin returns a datetime (eg. in a simpleitem) it is formatted acording to the agent device language and timezone. Is it somehow possible to format/convert it so it match the mobile apps regional setting and timezone? Br, Martin.
  20. Hi, Is it posible to return a graph from a plugin? I am interested in returning value in a graph like the one used in CPU, Memory, etc. Br, Martin.
  21. It would be nice with a build in option to trigger notifications based on the date since last backup of any databse. We are currently using this custom SQL Query i 'msdb': SELECT STUFF((SELECT N', ' + name FROM (SELECT TOP (100) PERCENT db.name FROM (SELECT name FROM master.sys.databases WHERE (state = 0) AND (NOT (name IN ('tempdb')))) AS db LEFT OUTER JOIN (SELECT database_name AS name, backup_finish_date AS timestamp FROM dbo.backupset UNION SELECT name, create_date FROM master.sys.databases) AS b ON b.name = db.name GROUP BY db.name HAVING (NOT (1 * ISNULL(STR(ABS(DATEDIFF(hh, GETDATE(), MAX(b.timestamp)))), - 1) BETWEEN 0 AND 48)) ORDER BY db.name) AS [n1] FOR XML PATH(''),TYPE).value('text()[1]','nvarchar(max)'),1,2,N'') AS [Missing] // Martin.
  22. I am trying to upgrade some software using PowerShell and I am not sure if my parameters are correctly formatted . See highlighted text # Silent Install Secure Secure Authentication # http://repository.eset.com/v1/com/eset/apps/business/esa/windows/v2/ # Path for the workdir $workdir = "c:\scripts\" # Check if work directory exists if not create it If (Test-Path -Path $workdir -PathType Container) { Write-Host "$workdir already exists" -ForegroundColor Red} ELSE { New-Item -Path $workdir -ItemType directory } # Download the installer $source = "http://repository.eset.com/v1/com/eset/apps/business/esa/windows/v2/" $destination = "$workdir\esa_nt64_enu_v2.msi" # Check if Invoke-Webrequest exists otherwise execute WebClient if (Get-Command 'Invoke-Webrequest') { Invoke-WebRequest $source -OutFile $destination } else { $WebClient = New-Object System.Net.WebClient $webclient.DownloadFile($source, $destination) } Invoke-WebRequest $source -OutFile $destination # Start the installation msiexec.exe /i "$workdir\esa_nt64_enu_v2.msi" ADDLOCAL="Credential_Provider" /qb /L*v "c:\esa_install_log.txt" # Wait XX Seconds for the installation to finish Start-Sleep -s 35 # Remove the installer rm -Force $workdir\esa_nt64*
  23. Hello! Recently I've been experimenting a bit using scripts that contain variables that the user should enter. For example, a very simple one to shutdown a computer after X-amount of time: (example use-case: I download large files during the night, so it doesn't count towards my ISP data-usage) @echo off set /p time=Enter time in seconds: shutdown /s /t %time% timeout /t 3 /NOBREAK exit however, upon executing said script, the app doesn't request for the variable to be filled out. (I guess it's not made for such uses) Obviously, i can manually enter the command using CMD, but i don't want to be typing the command every time i need it. (you can call me lazy :p) Any ideas how to do this correctly?
  24. Is there a way to kick off an automated task based on a notification or alert. For Example, if we get a notification of a disk getting full, I would want the automation to run: <Open a ticket>--> <add predetermined note>--> <add 15 minutes>--><run task to clean drive>--><send notification that task has completed>--><close ticket> Is this possible now, or should this be a feature request? Thank you, dp
  25. Hello, I am trying to automate our on-boarding process as much as possible. Is there a way to upload software to Pulseway (an A/V Application in this case) so we can trigger a script to install it on endpoints during on boarding? Thank you, dp
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