Paul

@otto.kovar We're working on expediting an app update to be released. @SteveAtVarlink Can you please PM me your instance name? Is the problem still present? -Paul

We've discovered that some old installations of the Pulseway app are incorrectly displaying the "This application version is no longer supported, please update it" message. To resolve the issue, you just have to sign in again. Our development team is working on releasing an update that detects this situation and prompts you to re-authenticate automatically. On the Android app, if you don't can't use the "Log out" function, just long press on the app from the home screen and select "Clear storage" and you should be prompted to authenticate when you open the app. We apologize for the inconvenience caused. -Paul

@Jerdal, I cannot locate your email by date nor by address hence why I need your email headers to identify the message IDs and see if our email provider has received it. In the meantime, just PM me your instance name, username and the last 4 digits on the credit card on profile. -Paul

Hey @Nelson, Can you alter the token value to be 'redacted' and then PM me your full request (include HTTP headers)? -Paul

Hello Jerdal, I do see a support ticket from July 2023 and which was replied to 30 minutes later, did you not receive the reply? Edit: I've looked all over for your email on June 19th. Can you please PM me the email headers so I can take a deep dive on it? -Paul

Hi @Jerdal, Please contact customer support at support@pulseway.com. We'll help you recover access to your account. Please be advised that you will have to undergo an identity verification process. -Paul

Version 9.6 is the latest version. Please note that the Windows Metro app is discontinued and it will cease to function later this year. Please use the WebApp instead. -Paul

Thanks for letting us know. Did you change the resolution recently? Do you use a custom scale factor (DPI)? @Mark here's an interesting one for you. -Paul

Hi @Starscreem, This is not the case. This needs to be done only on client machines from where you connect to other systems. Running the application as an administrator will enable the secure communication protocol TLS 1.2 which is required to ensure product security. -Paul

Hi @techtedg, You can definitely do this through an automation script. You can create a custom field called "AssignedUser" and make it be of system scope. Then assign the custom field to the systems you want to name (you don't have to do it for all systems, the script I have built below will only overwrite the computer name for systems that have a custom field value assigned). Then you will need to create a powershell automation script, add an input variable that is bound to the custom field you've just created and use the powershell script below: $AssignedUser = ''; # this will get automatically generated for you when you create the input variable, you don't need to add this line if ([string]::IsNullOrEmpty($AssignedUser)) { Write-Output "Missing AssignedUser custom field value, aborting..."; exit 0; } $newComputerName = "$AssignedUser $env:COMPUTERNAME"; Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor' -Name 'ComputerName' -Value $newComputerName; Write-Output "Computer display name changed to '$newComputerName'."; exit 0; Let me know how it goes -Paul

Hi @at26574, There was a problem with a cloud service that just got resolved. Can you try again now and let us know if everything goes well? -Paul

The Pulseway service runs scripts under the local SYSTEM user. You will probably need to load the correct user registry and make changes there. -Paul

It does get applied to all systems automatically unless you have turned off automatic agent updates. Does your systems not have the 9.3.1 windows agent? -Paul

We've just released the 9.3.1 Linux agent version which resolves the issue. I apologize for the inconvenience caused. -Paul

Hi @BromTeque, Many thanks for the detailed report. I've raised the alarm with the development team. I'll keep you posted with updates as I have them. -Paul