Paul

Thanks, can you tell me the version of the Pulseway app and the OS version? -Paul

Try uninstalling the Windows Phone app and installing it again, it should ask you for credentials and re-register. -Paul

Hi there, This usually happens when you delete a device while the app is still open. Try to close the app (force close if you must) and then open it again or sign out of the app and sign-in again so it re-registers. -Paul

If the service is not the Pulseway service itself then you can use: Restart-Service "ServiceName" -Paul

Thank you for the feedback. We do trigger 2FA notifications if you have enabled Push notifications on your Android device for the Pulseway app. Adding yes / no buttons in the notification is a great idea. We'll consider it for a future release, thanks! -Paul

Hi there, Check out the CLI arguments of CCleaner here: https://www.ccleaner.com/docs/ccleaner/advanced-usage/command-line-parameters. You should be able to perform a scan using the /AUTO CLI argument. Let me know how it goes. -Paul

Hi everyone, We've released the KES 10 SP2 MR3 to everyone however the in-place upgrade function remains disabled as it's known to cause problems. We've reached to a conclusion with Kaspersky Labs that the following process is safer to upgrade KES 10 SP1 MR3: Uninstall KES 10 SP1 MR3 Reboot the computer Upgrade the system to 1903 if it's Windows 10 (if the 1903 update was already installed and it automatically uninstalled KES 10 SP1 MR3 then you need to run the KAV removal tool) Reboot the computer Install Kaspersky (it will automatically deploy KES 10 SP2 MR3) Please let me know how this goes for you. -Paul

Hey everyone, I'm excited to announce that the 2FA update is out for Free, Pro and Team users (on-prem will follow tomorrow). We're looking forward to hearing back from you on the new 2FA options that we've introduced. -Paul

Hey everyone, We are ready with the 2FA update but we can't pull the trigger as we're still waiting for the mobile app updates to be reviewed and approved in the App Store. This means that we'll have to postpone everything until Monday. Sorry for the slight snooze again. -Paul

@Nerd Fuel I've enabled the uptime report for your instance. It will start collecting data now and the report template should also show up. -Paul

Hi there, You could install PowerCLI on the machine and then use it from Pulseway to create snapshots. All you need to do is create a snapshot before running updates: https://pubs.vmware.com/vsphere-51/index.jsp?topic=%2Fcom.vmware.powercli.cmdletref.doc%2FNew-Snapshot.html I would keep the snapshot until you find updates again and at that point you delete the old snapshot and create a new one. Get-VM | Get-Snapshot | Remove Snapshot Make sure you add a filter to the first Get-VM call and maybe add a filter on the Get-Snapshot too by name. -Paul

Hi Jonathan, I can confirm that 4 calls per minute is the standard for Pulseway agents (Windows agent included). Unfortunately you cannot slow down the ping interval for the agents but you can however remove the agent and write a bash script that uses curl to make Pulseway REST API calls. You'll be able then to specify the refresh interval that you want to use and the server will only mark your instance as offline if you don't ping within the interval you've specified. -Paul

It will have three authentication methods: Mobile App (Pulseway) where you will see a push notification or when you open the app you will be prompted to approve the authentication request Time-based One Time Passcode (TOTP) will work with Google Authenticator, Authy, 1Password, LastPass, etc Backup codes (hopefully you won't ever need them) You must select one of the first two options (you can have everything enabled too), backup codes will always be enabled if you have 2FA on. -Paul

Hey Kyle, 2FA with support for Mobile App authentication, TOTP and backup codes is coming out in the week that comes. We've pushed it a bit because we wanted to make sure that everything is bug-free and working smoothly from the get-go. PS: We're still in August -Paul

This 2FA update is coming out in the first week of August. Wohoo ! -Paul