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About Paul

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  • Birthday 11/23/91

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    Dublin, Ireland

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  1. Webroot Integration

    Hi Andre, We understand your excitement for the Webroot addon. Rest assured that we're doing all we can to push it out as soon as possible . PM me if you want I can add you to the early access list. -Paul
  2. Webroot Integration

    @chrisporosky We will support Webroot as an alternative to Kaspersky.
  3. Webroot Antivirus Process

    Hi, Sorry for the delay, can you rebuild the performance counters on the machine by running: lodctr /R See if this resolves the memory usage discrepancy. -Paul
  4. Local IP Address

    @chrisporosky You can see all internal IP addresses for the NICs you have monitored from the Pulseway apps in the Network section. If the system is offline you can run the IP Summary report to get the list of IPs. -Paul
  5. Deleting Tickets From RMM

    @Martin_T This issue was resolved and will be included in the 4.0.8 release coming up this weekend. -Paul
  6. Move Database - Required Connection String

    I'm glad to hear it works now . -Paul
  7. Move Database - Required Connection String

    Hi Johnny, Use IIS Crypto to set the same cipher suite from one server to another. The error says that the SQL Server has no matching SSL ciphers / protocols with the source machine. -Paul
  8. Edit font/sizes

    Hi Daniel, Thanks for the feedback. We will definitely consider this option . -Paul
  9. More that one notification per plugin?

    Hi Martin, This got released in yesterday's Windows Agent 5.3 release. Documentation is yet to be updated but you should find a new overload for the SendNotificationToAllDevices method with the new PCMonitorClient.dll. -Paul
  10. Starting to write a new plugin

    Hi Elliott, Sorry for the confusion and thanks for reporting the mistake. The correct file is PCMonitorClient.dll . -Paul
  11. Android App Filter Options

    Hi Daniel, Thank you for your feedback. This is not planned however we will consider supporting notification filters per device for each priority. This will allow you to set a device to receive only Critical notifications as PUSH and everything else as an email (if enabled). -Paul
  12. Email blocked by spamfiler

    Hi, Thank you for your report. Based on the headers you've kindly attached I see the following entries that contribute most to the spam score: 3.6 FS_REPLICA Subject says "replica" -> If the subject contains replica, it's most likely related to a replication notification which is normal, I don't see why this should be marked as spam. We will not change the notification title. 1.7 MIME_BASE64_TEXT RAW: Message text disguised using base64 encoding -> We send an email in both base64 and plain text for maximum compatibility on all email clients. It's a common practice used while sending emails. I think your best shot would be to add the IP address of our email server to your spam detection exclusions or the email address all together. -Paul
  13. More options for the maintenance mode.

    Hi Christian, Thank you so much for your feedback. I agree with all 4 and I love the idea for #4. I would also add #5 to support managing the maintenance rules on a centralized location and link scopes to it. This will all become possible when we move the agent configuration on the webapp. -Paul
  14. Pulseway Manager without agent

    Hi Andy, Unfortunately no, but you can use Pulseway Group Policies (see page 19 of the User Manual) however they are configured from the Pulseway Manager which brings us back to the original question. After you install the Pulseway agent on your computer, do not enter your credentials when Pulseway Manager pops up at the end of the installation and then open the command prompt as an administrator and type in this command: sc delete "PC Monitor" This will delete the Pulseway service registration and you will be able to use the Pulseway Manager without registering as a monitored system. -Paul
  15. Pulseway Manager without agent

    Hi Andy, A better option would be to use the Pulseway Dashboard (from the Downloads page, in the Desktop Apps tab) which can also change the configuration of remote PCs. -Paul