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Paul

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About Paul

  • Birthday 11/23/1991

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    Male
  • Location
    Dublin, Ireland

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  1. Hi @flydev, Apologies for that. Our hosting provider GigeNET had a scheduled network maintenance which was expected to upgrade the network infrastructure and it has caused continuous interruptions for the storage network used by the database clusters which eventually has caused the database connection to be interrupted. Our team has identified the issue and resolved it. All services are now operational. We apologize for the inconvenience caused. -Paul
  2. Hi Nathan, Apologies for that. Our hosting provider GigeNET had a scheduled network maintenance which was expected to upgrade the network infrastructure and it has caused continuous interruptions for the storage network used by the database clusters which eventually has caused the database connection to be interrupted. Our team has identified the issue and resolved it. All services are now operational. We apologize for the inconvenience caused. -Paul
  3. Preconfigured MSIs are, well, preconfigured with a set of agent-specific credentials and the URL of the server where it needs to connect to. The best part of these MSIs is that they will also be automatically placed in the Organization, Site and Agent Group of your choice so as soon as new systems register, endpoint, antivirus and patch management policies kick in. -Paul
  4. @WYE, I've removed the SERVER property from your msiexec line as it is not necessary. Preconfigured MSIs contain the server already. @PlaceboMessiah, Once you have a preconfigured MSI, you can just send them to your clients and they can install it just like any other application and they will not be prompted to enter any credentials. -Paul
  5. Paul

    403 error

    Can you please send me the API request with * instead of your actual password as a PM? -Paul
  6. Paul

    403 error

    Hi @pim, After too many invalid authentication attempts we block your IP address. You should use the your username and password for the API v2. Documented here: https://api.pulseway.com/#authentication. -Paul
  7. Hi @Mr. C, We use static code analysis to ensure that our code doesn't contain any vulnerabilities along with industry standard procedures for reviewing and testing code and binaries before any release. -Paul
  8. Hey @Tim Hall, The error indicates a problem with the server. On the server side, open the Pulseway Admin (if there are any errors upon starting please post a screenshot here) and then go to the Server Settings and enable logging. Try to register the system again and after the error message shows up send us the server logs from the c:\logs folder (archive the folder as there will be more than one file) to the email address: support@pulseway.com. -Paul
  9. Paul

    .

    Hi Jason, Your PSA company name is METCloud, the API URL you want to call is https://psa.pulseway.com/api/servicedesk/tickets (docs). Here's (link) the documentation for the Authentication flow. -Paul
  10. Paul

    .

    Hi Jason, That's probably the root Company Name. You use it when you login to psa.pulseway.com. -Paul
  11. Hi Rasmus, I can definitely see the use case for that. Can you drop it as a feature request here? We use that portal to identify which are the most pressing things we need to look at in the near future. -Paul
  12. Hi there, Thanks for the report. Can you please drop an email at support@pulseway.com? We'll investigate this issue. Looks like a bug. -Paul
  13. My apologies for the confusion. I wanted to say we only support non-removable hard drives (with the exception of hot swappable drives). -Paul
  14. Hi @BenjaSat, We've sunsetted the free offering. Existing free accounts will continue to work indefinitely however the system no longer accepts new registrations. -Paul
  15. Hi Todd, We only display directly attached storage devices for free disk space monitoring at this moment. Please add a feature request for this here. -Paul
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