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Paul

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About Paul

  • Rank
    Staff
  • Birthday 11/23/1991

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  • Gender
    Male
  • Location
    Dublin, Ireland

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  1. Hello Maruco, Thank you for raising this issue with us. We will definitely review your support case to improve the quality of our support responses, let me apologize for the poor experience you've had with us. While it is true that most of our development team is booked with an upcoming release we definitely can handle escalations. For the systems that you no longer have access to, you should be able to remove the RMM agent registration from the Account -> Manage Systems section of the WebApp, this will also free any allocated addon licenses too. Do remove the systems that you no
  2. Pulseway doesn't require any ports to be opened in inbound. We only use 443 in outbound. I'd suggest whitelisting the Pulseway executables in the firewall. -Paul
  3. Hi Jason, The network monitoring feature is only available for the Team plan. If you are on the Team plan it should show up on the left menu as "Networks" underneath "Systems". -Paul
  4. Pulseway remote control is a premium feature that is only available once your account has an active subscription. -Paul
  5. Hi there, Pulseway defaults the system name to the NETBIOS name which is as you've said, limited to 15 characters. You can easily change this from the Pulseway Manager app to a more meaningful name. -Paul
  6. Thank you. We're looking into the problem right now. -Paul
  7. Hi there, Can you also PM me with the system.log file (you can access it using the Console app - CMD + SPACE -> Console). We'll investigate this right away. -Paul
  8. Hi there, To reset the devices from the deployment successful tab simply run this PowerShell command: Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\Deployment\Systems' -Name 'Count' -Value '0' -Paul
  9. Hi Steve, Pulseway doesn't support Solaris right now. You can however have a Windows system in the same network as the Solaris machine to act as a network monitoring probe then enroll the Solaris machine as a generic network device which will allow you to monitor ports, SNMP variables and SSH into the system. -Paul
  10. Hi Lane, Pulseway checks and installs updates every 24 hours. Do you have an on-premise server? We're releasing the on-prem 8.5 update on Monday. -Paul
  11. Hi there, Many thanks for the report. We've resolved the issue and everything should be back to normal now. -Paul
  12. Hi Ricardo, I'll get one of my colleagues reach out to you with instructions on how you can upgrade your plan. -Paul
  13. Hi Brant, Thank you for your report. What operating systems are failing those scripts? Also is the impersonated user part of an Active Directory domain or it's a local user? -Paul
  14. All you need to do is add another monitored system license and it will automatically upgrade the 2 systems you have included free of charge. -Paul
  15. Hello, You can purchase a subscription at https://my.pulseway.com/main/subscription/manage. -Paul
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