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I am trying to a WR to one of my client pc's. I have purchased the licence from within the pulseway web app. Where do I find the licence key / number ? I all ready have one client installed so their is no option to select trial again...... Also their is no "Trial Site" in the WR console to correspond to my in app WR purchase?

Is it possible to configure thermal monitoring in Linux like it is in Windows?

Hi, To avoid unnecessary interruptions would you please tweak the application installed/monitoring as follows: 1. Track a history of application changes: name and date installed/uninstalled. 2. Alert wildcard exclude (ex. Application Name: "Mozilla Firefox*") such that when Mozilla Firefox 51.0.1 (x64 en-US) or it latest version are installed and uninstalled no alert is sent. The history is useful to know what application changes occurred recently and I'm also looking for alerts on non-standard applications. The later I do want a notification. Last year an international version of Adobe caused a black screen when logging into the desktop and because of the alert when the client called I was able to resolve the issue right away. The goal would be to get notifications on applications not in the exclude list and the ability to see all application changes in case one does cause and issue. Thanks for your attention.

I can't seem to update any agent settings remotely anymore. I normally use Dashboard to edit an agent's config and change the computer name as needed (hire/term). As of about a week ago, this no longer works. The agent config screen comes up normally after right clicking in Dashboard and choosing edit computer settings, lets me make my changes, and then gives the standard "this may take 30 secs" message when saving. But nothing happens, no update. If I go back in and look at the settings again the modifications are not there. This also happens with Pulseway Manager under Manage Systems. I don't see a way to update agent settings using the WebApp. I have not updated my Dashboard to my knowledge, still using 5.1.2. Agent version is 5.4. Doesn't seem to matter what OS the computer is running, happening with all PCs And i've installed the Dashboard on a different PC, same results. The only way to make the changes stick is to login to the computer in question and make the changes on the agent locally. Help!

I've been setting up contracts in the system for MSP (recurring), time & materials etc. The setup of the contract seems reasonably straight forward, but they never show up for selection in the ticket entry screen. The drop down in the ticket screen is always empty. I've reviewed the docs multiple times and can't see what I've missed. I sent a message to support, but haven't heard back from them. In the meantime, all of my ticket activity is generating lots of billable time entries that it looks like I will have to manually adjust out - it will be a pile of work. Any suggestions?

How would I get a ticket status to change to "client responded" when a client responds to a "completed" ticket

Hi, I recently installed Pulseway Dashboard 5.1.2 version on my Windows 10 Pro computer but now I want to logout my account. I don't see any button to do that. Best regards,

Hello! It seems that i cannt log in on the my.pulseway.com ? Dont know why but when i press login it just reloads the site and then nothing happens! How can i solve this? Thanks!

Hello, Have a number of Ubuntu 16.04 workstations with agent 5.3.3 installed. The daemon starts without error (nothing logged in syslog), but doesn't appear to report back. There are 15 units at this particular site, and only one has reported back since installation. They are all running kernel 4.10.0-42. I can't find any error messages in the obvious logs (/var/log/syslog - in particular). Appreciate any direction you can offer.

Is there a way of making new notification in the WebApp. I see in the configuration file in my linux machine there is notification rules, but it will be nice if I can change them in the webapp? PS Also I have noticed that I do not have in the WebApp menu Server Admin? I have only System from I can see my 2 machines?

Hi there, I have installed Pulseway on 2 PC's and according to my subscription page. I get 2 free licences. I was using Pulseway quite successfully last night till I received an email saying I had reached the Notification limit and to remove this limitation I should consider getting a subscription. I have logged on today to try and purchase a subscription for 2 licences as luckily that is all I need at this stage but due to it saying the first 2 agents are free I can't purchase a full subscription for just 2 licences How can I get unlimited notification for my 2 free licences?

I'm reasonably new to PW. I've just on-boarded 50 endpoints, and it automatically monitors Automatic services. That great, but Services like Bio-metric and Remote Registry; whilst configured as automatic, aren't always started.. So constant notifications. I know how to remove the service monitor, but is there an easy way to exclude certain services from being monitored globally?

We recently noticed a problem with our Pulseway notifications, on one of our Linux servers that is running Cassandra. The Cassandra service had been put into the following state: Active: active (excited), unfortunately we never received notification about the excited state. I did some testing and when I manually stop the service, it shows Active: inactive (dead), I do get notifications. I am at a lose as to why I get notifications when inactive (dead) but not when it is Active (excited). This is the current configuration: <Service Name="cassandra" DisplayName="cassandra" IsDaemon="true" DaemonType="SYSTEMD" Path="" StartParameters="" CanBeStopped="true" Enabled="true" /> If I change DaemonType to any other setting: NONE, SYSVINIT, or UPSTART, the service will not be recognized at all by Pulseway. So I am fairly confident that SYSTEMD is the correct parameter here. What is the correct way to set this up, so that I get notifications when its dead and/or excited? Thank you for your help.

I tried to find a way to monitor hp and dell servers. Ive been using other more complex system that is doing a great job by finding all hardware sensors automatically via snmp. Pulseway is much more simple to use and configure though but it really lacks in hardware monitoring for server administrators. What i did was i created two files for event log that you can try out and import into your servers. I wish Pulseway would either add support for hp and dell server into their hardware module or rework the snmp module so we can add snmp templates for autodiscovery of hardware devices, like check_mk, nagios... Update my files didnt work that well i just tried them out on a hp server. I made a new one that i will try out some more and post here next week.

Hello, we'd like to move our pcmonitor database from the current SQL Server (2014 Standard) in one Domain to another SQL Server (2016 Enterprise) in a different domain. The Pulseway Enterprise/Admin Server won't change and is already a member of the target domain. As far as I remember the process would be: Stop Pulseway Services Backup DB on old SQL Server Create SQL Login for the Service on the new SQL Server Restore DB on new SQL Server Edit the connectionstring in the Registry (HKLM\SOFTWARE\MMSOFT Design\PC Monitor Admin\DatabaseConnectionString) The connection string is encrypted - what would be the required format? Edit the connectionstring in the Hosting folder for the follwing web.config files ..\Hosting\Service\web.config Start Pulseway Services Did I miss anything important? If not, all I'd need would be the format of the connectionstring in the registry Cheers, Jonathan

I recently installed the latest version of Pulseway on my Ubuntu 17.04 server. The service appears to be starting, and I'm not seeing any errors. However, the machine never shows up in the Pulseway app. I feel like I'm missing something simple here. Any advice would be greatly appreciated.

I have a Linux server with two attached USB drives. In the monitor it has the correct paths for each respective drive. However they are both reporting the same total drive space and free drive space for just one of the drives. The other drive which is a different sized drive is not being reported correctly. This happened about the time that the one drive that is not being reported correctly had a disconnect from the Linux server. Do not know what happened but I rebooted the server and it found the drive no problem. No issues with paths changing or anything. But now the monitor has the wrong drive vitals. Update: I have disconnected the drive physically, and then reconnected it. Also stopped and started the pulseway service while disconnected, then after reconnect. And the same thing happened. The drive reports the wrong size. But, when I disconnected the drive that is reporting correctly (stopping and starting pulseway services) the drive that mis-reports moved up in the list, and is now reporting the wrong size from the internal drive (a 32GB SD card as this is an Odroid-XU4). Still has the right path (/dev/sda1 and /mnt/usb_1) but reports the (/boot) path of 71MB.

It would be great to be able to configure different notification email addresses based on alert type/source/severity. One example is that I'd want an email sent to our SMS page-out list for notifications of server outages or other mission critical events. I'm a new user to Pulseway -- maybe this is already an option? But from what I've gathered, emails can only be sent to the single email address in the account?

How do you enable network discovery to search across all your VLANs (192.168.1.x, 192.168.10.x, 192.168.20.x excetera)?

Hi All, New to the software and love its ease of use. I am looking for an update from the roadmap on when the custom reporting may be available? Things like asset reporting on all PCs with x of software (Eg. office 2010) or License numbers of x software.Have a microsoft audit for example and need to gather all the FPP license numbers! All the information you appear to have already from the summary and detail asset reports its just the selection of those items into one report. or if any one knows a script that performs that task?

Hi. I know that as RRAS module has been discussed earlier in this forum. But it would be really nice with a simple module to start with, og som ideas on how to set some monitoring up today. We have found the PowerShell Cmdlet "Get-RemoteAccessHealth" that returns the status for alle components. We would like to raise a notification if the HealtState on any components is different from Disabled or OK. Anny ideas? Best Regards, Martin Stevnhoved PS C:\> Get-RemoteAccessHealth Component RemoteAccessServer HealthState TimeStamp Id OperationStatus --------- ------------------ ----------- --------- -- --------------- Server localhost OK 17-11-2015 08:06:37 6to4 localhost Disabled 17-11-2015 08:01:41 Vpn Addressing localhost OK 17-11-2015 08:01:41 Network Security localhost OK 17-11-2015 08:01:41 Dns localhost OK 17-11-2015 08:06:37 IP-Https localhost OK 17-11-2015 08:01:41 Nat64 localhost OK 17-11-2015 08:01:38 Dns64 localhost OK 17-11-2015 08:01:37 IPsec localhost OK 17-11-2015 08:01:37 Kerberos localhost OK 17-11-2015 08:01:37 Domain Controller localhost OK 17-11-2015 08:01:54 Management Servers localhost OK 17-11-2015 08:06:37 Network Location ... localhost OK 17-11-2015 08:06:37 Otp localhost Disabled 17-11-2015 08:01:37 High Availability localhost Disabled 17-11-2015 08:01:37 Isatap localhost Disabled 17-11-2015 08:01:37 Vpn Connectivity localhost OK 17-11-2015 08:01:37 Teredo localhost Disabled 17-11-2015 08:01:37 Network Adapters localhost OK 17-11-2015 08:01:37 Services localhost OK 17-11-2015 08:06:37

I would like to monitor Windows Azure, but I don't know where to add the generated certificate in the new Azure portal. In the Pulseway Manager it says: I think this description is deprecated, because it referes to the old Azure portal. Maybe the developer should update the description in the next version of the Pulseway Manager. Can anybody tell me where in the new portal I have to import the certificate? Thank you very much and best regards Markus Haslinger

How do you restrict viewing of other client/customer data by end users when attempting to use "Security Roles" to allow them access to things such as the hardware assets and knowledge base views? We want to allow a client to view their hardware inventory (which we manage) from the portal, but they currently would be able to see data related to our other customers as well.

Here is a pdf for setting up your synology nas with pulseway. PublicSNMPPulsewaySynology.pdf

Hi All, I am trying to get some of the CRM features up and running and we seem to be falling at the first hurdle. When trying to update an opportunity and provide a quote we are not being shown any products? I am assuming that this is because the system is stating that we have nothing in stock, however I don't see why this wouldn't allow us to quote? I have tried resolving this temporarily with ad-hoc quotes, however this then brings up the issue of the VAT not showing, although I believe that we have this input correctly. I know that this is a little vague, however more looking for pointers to look in the right places at present. Any help appreciated Thanks Craig