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Found 36 results

  1. I know this would be a major change in the reporting interface, but how about an option to interact with the results of a report. Maybe one can choose an additional "Report Format" when editing a report and have an option for Interactive? When this is enabled the output of the report is immediately displayed in web format with hyperlinks to automate certain tasks by sending a back-end task/script to the agent. For example: Report Interaction Script Task (Relayed to the agent) Applications link next to each agent to uninstall the application Assets link to create asset tag if none exist OS Patching link to assign Policy / Update now 3rd Party Patching link next to each agent to update the application Drive Usage link to run a temp files cleanup job Anti-virus install AV / Run Scan / Update (not sure how this ties in to the existing Kaspersky deployment) ...
  2. I am curious to know why 3rd party patch mgmt. is an additional paid feature. Before I would get notified for like Adobe Reader needed an update, know I have to pay additional to get this notification? What else within the features we already get will be removed to a "module" that we have to pay additional for? I only oversee around 60 endpoints, so I am not a big player, but there are issues now that are making me look and trial other RMM solutions. Today I logged into my dash-panel as I do everyday M-F only to be greeted with 53 notifications for critical updates for Windows. Going into to the systems one by one, I quickly realized that something is not right. When viewing the systems, it clearly stated there were updates for Windows needed, but going to the actual systems available updates, I see "No updates found". Is Windows itself considered a 3rd party now? While writing this: 20 May 2019 08:45 1 critical update is available on computer 'REDACTED' in group 'REDACTED - Workstations'. Available Updates No Updates Found Last Checked: 20 May 2019 08:48
  3. Afternoon It would be great if we could make Asset Info available when devices are offline. For example if a remote users PC fails to function and is still under warranty trying to explain to a user where to find the device Make, Model and serial number to log a warranty case is not always easy. If the asset information was available when the device was off line then it would make this process mach easier as it contains all the information required Cheers peter Example DAVID-O-MIIX Windows 10 Pro Offline Offline since 11 minutes ago Asset Info System DAVID-0-MIIX Name LENOVO Manufacturer 20M3 Model x64-based PC Type Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz CPU 1 Number of Processors 8 Number of Logical Processors DAVID-O-MIIX DNS Host Name TEST.local Domain Administrator Owner Name LM_Workstation, LM_Server, NT, Potential_Browser Roles OK Status BIOS YD05UDx7 Serial Number 6NCN33WW Name LENOVO Manufacturer 6NCN33WW SMBIOS Version 3 SMBIOS Major Version 0 SMBIOS Minor Version LENOVO - 1 Version Monday, 12 November 2018 1:00 PM Release Date OK Status 6NCN33WW Description Operating System Windows 10 Pro Name 10.0.17763.0 Version Multiprocessor Free Build Type systemadmin Registered User NF6EE-QH89W-F8WST-WWXZ4-WFG6P Product Key 00330-50000-00000-AAOEM Serial Number 0 Service Pack Major Version 0 Service Pack Minor Version \Device\HarddiskVolume3 System Device C:\WINDOWS\system32 System Directory C:\WINDOWS Windows Directory Monday, 11 March 2019 12:40 PM Install Date Monday, 20 May 2019 4:30 PM Local Date and Time Monday, 20 May 2019 8:10 AM Last Boot Up Time test\anton.rider Last Logged On User
  4. This pertains to the PSA.. I know this is a SMALL thing, but it would be great if the phone number and email address default when inputting contacts could be customizable, or default to WORK. I imagine most of the MSPs that use Pulseway service businesses, and it would save a click or two when inputting a new contact.
  5. Hello, Is there a way to MANUALLY open a ticket from within the RMM? Since Pulseway doesn't offer "round trip ticketing" where a ticket can be automatically opened and closed by the RMM (if a ticket is opened automatically, then resolved from within the RMM the ticket is automatically closed) we are trying to reduce the "signal to noise ratio" by only having critical issues automatically open tickets in the PSA. However, since we do our billing from the PSA, I would like to have our techs be able to open a ticket by clicking a button on a device or alert in the RMM so a ticket is opened in the PSA with the pertinent information auto-filled and a timer started. Thank you, dp
  6. It would be great id we would select multiple tickets in order to change their status. This would be particularly helpful with tickets that are generated automatically by the RMM based on an alert that's initial status has cleared.
  7. Hello, When we create a note from the webapp, we have a business process that notifies the client that a note has been added to a ticket, however, when we create a note from an email, it gets added to the ticket, but a notification doesnt go out. How can we configure a business process that emails a client a notification that a note has been added to the ticket (by email)? Thank you, dp
  8. It seems that Pulseway has made a philosophical decision that doesnt quite make sense for MSPs. I cannot find a way to select a group of computers on which to perform an action. Specifically, I would like to add Tags to machines across clients, install Webroot on groups of machines, or activate the new 3rd Party Patch Management. In each case, I would have to click into each machine or click the agent then add a Tag, or click install on each agent. If I wanted to install the Patch Management on 100 Machines it would require at least 300 clicks AFTER we identified which machines we wanted to include in the new policy. I know Pulseway is mobile forward, but there is nothing wrong with a checkbox here or there. It would be great to be able to identify a subset of machines and select them with a checkbox and then install, tag, or manually run a script on all those machine regardless of their client affiliation, location, or type of machine. Thank you, dp
  9. Here are two feature requests: 1. The ability to Clone Tasks 2. The ability to move Scripts from one folder to another Thank you!
  10. Is it possible to run a simple inventory report. I'd like a report that shows endpoints for each client with some basic data like the Assets Overview Report or the Executive Summary Report, but broken down by client. These reports work great if you run one for each client, but if WE want a summary of ALL the systems we manage they get jumbled bu issue, or sorted by username. Edited: I we want to bill a client based on the number of machines, how can we pull that information easily, without going into EVERY client and counting. Thank you, dp
  11. It would be great if there were a column for Update Date so we could sort tickets by most/least recent update.
  12. Hello, I was speaking with another RMM/PSA vendor today and their product offers what they call "Round-Trip" Ticketing. If, for example, an alert is generated because memory is running low on a machine and then the memory clears, the ticket is then closed on the PSA. This would be a great feature for Pulseway. It would also save us a ton of time searching for ephemeral issues. Thank you, dp
  13. It would be awesome if we would click on a machine name in the PSA and Pulseway would bring us directly to that machine so we can work on it. Thank you,
  14. Hi, I installed Pulseway Agent on my RPI like they said on the Website. I went to the "config.xml" and entered my Username and Password. When I now go back to the Website it just showes "No systems monitored. Download and install the agent on the systems you want to monitor." I did everything like they said on the Website. I also googled and found out you have to install some SSL stuff, so I typed the command they said on the forum (sudo apt-get install ca-certificate) and the Console just says, that the Package "CA-Certificate" could not be found. What did I do wrong?
  15. Hi, When creating a new task I have selected a custom scope and then saved the task. However when I go back in and edit the task the scope keeps defaulting back to All Systems. Has anyone else experienced this? Regards D
  16. Hi there, We are using both PSA and RMM from Pulseway. In the last few weeks we are experiencing some weird behavior between PSA and RMM. We don't use the and never set up the integration, but after we delete the settings both in PSA and RMM, it still comes back. It is irritating us enormously and the support isn't helpful after creating several tickets. I hope someone can help us with this issue. King regards, Tim Roewen
  17. 6.0 dropped for me this morning. I hate it and I tell you why. After going through the painstaking process of setting up my Organizations, Sites and Group, I am left with no endpoints visible. The only place I can find them is under Systems > Systems (this needs to be reworded as it is redundant - maybe Systems > Endpoints OR Endpoints > Systems, your welcome for that tip), anyway, while under that location I can see all my endpoints but they are ALL in the wrong location with no way that I can see to move them to where they should be. There needs to be a way to move them either with a dropdown or a drag and drop approach. I did log into an endpoint remotely to look at the Pulseway Manager but no, cannot change which Organization, Site or Group it would belong too. However this should be a moot point as there is no way I am going to log in remotely to every single endpoint so that brings it down to only one way of doing it, through the webapp. Can we get this looked into ASAP as this should be way up there on the list.
  18. I am trying to a WR to one of my client pc's. I have purchased the licence from within the pulseway web app. Where do I find the licence key / number ? I all ready have one client installed so their is no option to select trial again...... Also their is no "Trial Site" in the WR console to correspond to my in app WR purchase?
  19. I was wondering if there was a way to select multiple alerts to delete them, without deleting all or deleting one at a time. Say someone forgets to turn on maintenance mode and Reboots 20 servers. Now there are 40 events one for shutting down and one for being online. Now they want to delete all theses events but keep the other ones that are pending. I would like to be able to go into the dashboard and hold CTRL and select them or select one and hold shift to select the ones in between that and another. Another improvement could be the ability to sort the columns in the Dashboard Notification view. Thanks!!!
  20. I have created a number of Automation scripts that I would now like to share with other Pulseway users of our Enterprise installation. How is this best done?
  21. Hello! It seems that i cannt log in on the my.pulseway.com ? Dont know why but when i press login it just reloads the site and then nothing happens! How can i solve this? Thanks!
  22. Hello, we'd like to move our pcmonitor database from the current SQL Server (2014 Standard) in one Domain to another SQL Server (2016 Enterprise) in a different domain. The Pulseway Enterprise/Admin Server won't change and is already a member of the target domain. As far as I remember the process would be: Stop Pulseway Services Backup DB on old SQL Server Create SQL Login for the Service on the new SQL Server Restore DB on new SQL Server Edit the connectionstring in the Registry (HKLM\SOFTWARE\MMSOFT Design\PC Monitor Admin\DatabaseConnectionString) The connection string is encrypted - what would be the required format? Edit the connectionstring in the Hosting folder for the follwing web.config files ..\Hosting\Service\web.config Start Pulseway Services Did I miss anything important? If not, all I'd need would be the format of the connectionstring in the registry Cheers, Jonathan
  23. Is it possible to start a script on a group?
  24. Network Discovery and Automatic Deployment Is it possible to find a network appartment with the discovery tool? What's more in the planning for this feature? Is it possible to customize the IP address? Probe
  25. Hi all I have installed an endpoint with era server on a system that I monitor with PW. How do I configure so that the web and iphone app recognises the era server for smart scans etc. Thanks and Happy Christmas All........
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