General

Bring IT Documentation in your daily workflow through the IT Glue integration. Within the system details screen you can now access asset information, related documents, and related passwords for the matching IT Glue configuration.

I just wanted to say thank you for a great product. We use Kaseya where I work and I can use that on my home machines if I want but right now I am using PC Monitor because it is just so easy and the mobile notifications, as opposed to emails, is more immediate and noticeable. I recommend PC Monitor to friends where Kaseya is either too expensive or just too complex. If I could make one suggestion .... please add some form of remote control other than RDP. At the moment I am using Teamviewer as well as PC Monitor but it would be great to have it all in the one package. Keep up the good work! David.

Having trouble finding where to do an exclusion in KAV for Windows. KAV quarantined some files that are required for some X-Ray software on a client. Need to make sure these files are not treated as a virus.

Hi, With the recent recommendation from NCSC not to use Russian AV as this could result in a Data Breach which under GDPR could be expensive for us and or customers! What is Pulseway’s stance on this, will you be removing support for Kaspersky? Maybe replace it with ESET or BitDefender? Paul

Hey guys, we had an issue for quite a while now regarding installed KAV licenses on devices that we are not able to access anymore - either the client removed the device from support before we were able to uninstall the Pulseway agent+KAV license or the device has malfunctioned and rendered obsolete. We do realize the proper procedure would be to uninstall the PWY agent and with it the KAV license goes too, but there are cases when it just isn't possible. Regarding the agent, it is possible to remove the device from within the ACCOUNT - MANAGE SYSTEMS - REMOVE SYSTEM part of the dashboard, but no such feature is available for the AV licenses. At this point …

Hello, I get Detection notifications from KAS through pulseway. The files are then found to be already in Quarantine Backup. The Status is QUarantined. The Date of the notification is current although the files were quarantined many days before. Deleting the notification results in a new notification. Is there a policy setting to prevent this, if not then how is it handled? Also Is there a setting to expire the Quarantined Backup? To clarify I want notification of the detection and that it is quarantined. But do not want repeated notifications after it is Quarantined

Keep receiving an error Previous application startup failed box on two different computers - Windows 8.1 64-bit / Windows 10 Pro.

Hello, I just installed pulseway. I love everything about it! I was just wondering if there is anyway to keylog with it? And of course view the logged keys via my phone, I haven't been able to find this in the program so I was wondering if its even available? Also , I see it has a webcam snap shot, is there a live webcam option as well? Thanks

Maybe I'm just missing something but how do I run a report on the last time a PC has checked in? We have had a few PCs that the Pulseway client disappeared and managing hundreds of PCs it is too hard to manually check them all. If we could run a report of PCs offline for more then X days it would greatly reduce the number of PCs we would need to check.

Hi guys, I got the latest update of Pulseway but it seems to have broken my maintenance mode? Everytime i try to get a managed server to enter maintenance mode, i get the 'maintenance mode command failed' error. Anyone having this issue?

I've installed the self hosted RMM on a server with configuration: Windows server 2012 R2 MSSQL Express 2016 Domain joined server Trial license Now I'd like to add some Active Directory users. What would be totally awesome is if I could just create and AD group, say 'RMM Admins' and have all members of that group be an admin on the RMM platform. I haven't seen this feature in the manual or in the Pulseway Enterprise Manager. Am I missing something ?

New to Pulseway so our system is fresh, we noticed our default agent group was called 'Legacy' Do we need to upgrade this somehow / does it have any significance or can we simply rename it / carry on. We are on Version 6.0.0 build 929 release 254

Saw this article this morning. Was curious if the windows binaries, or Linux depended on libssh? https://arstechnica.com/information-technology/2018/10/bug-in-libssh-makes-it-amazingly-easy-for-hackers-to-gain-root-access/

do the linux version still work on osx ? ( osx 10.7.2 )

Hi We would like to pull a report or see a list of systems that are falling under the xx/xx of RMM Server licenses and xx/xx of RMM Workstation Licenses. Is there anyway to do this??

We are looking for a way to identify a machine when a users calls in. So when John Smith calls, we can see that they are logged into machinexyz

Hello all, I'm not new into usingsuch programs for my pc but i can't find anyway to unlock my pc via your software solution, could someone please guide on how to do. Currently lock, shutdown etc.. are available but what about unlock/log in via providing password/username or so. Regards.

Is there a powershell script that can scan local computers for the log4j vulnerability? If not, does anyone have any recommendations on how to do this via the Pulseway agents?

Is there a way to install via login script and have it install silently? Also, can I install NOT using PowerShell?

I've lost access to my account as my phone where I had my 2FA backup code was destroyed. Is it possible to restore access to my account?

Hi there, Please stop me if I am wrong, but does your licensing mean I have to buy 5 licenses for ~$50 if I want to go pro for my home 2008 R2 server? I'd love to monitor all my services on my server, but can't justify the money when I can't use the full license. Surely charging $15 for one license would be more sensible? Thanks.

This is becoming a growing issue for us, to the point where I'm actively looking for alternative solutions. Remote control works great for Windows computers. But for Mac OS...not at all really. Maybe 1 out of 10 times will I actually be able to connect to the Mac. And even then, oftentimes my mouse wont actually be on the remote screen where it shows up on my side. I just don't know what else to try.

when will you release a mac version of mobile pc monitor?

Looking for a powershell script to set the inactivity limit of a windows computer to lock after x number of minutes of no use.

Please consider supporting Macintosh PC's. This application is something I have been looking for but would like to have the flexibility to control multiple platforms, as I use PC's at work but Macs at home. Thanks.