in 2025 Pulseway app on my phone became the most frustrating tool ever! Every time somebody calls, like, hey, please, look at my server, it seems down...every single time this year in such case, Pulseway app on my phone simply begins cycling in login loop:

• previous years it was always logged in whenever I opened it, now every 2nd or 3rd time I open reguires login

• then requires MFA via Pulseway app, which is itself??!!

• configured externa MFA authenticator, but still loops sometimes

• when I finally log in, IF I SUCEED (it's not always the case), I land on empty PW app

I already uninstalled, cleared data, cleared cache, installed updates on my Samsung Galaxy S21 Ultra, but all this looks like has nothing to do with login/MFA loops.
PW app is really unusable for me.

What's going on? Am I lonely with these symptoms?

BTW...also lofging to this forum is successful, but still spits out error.

I have a four computers on my account. I tried to log onto the PC Monitor website this morning, where I got this error message "access to this service is limited to active subscribers only". The client software is working (PC Monitor Manager) OK and I am receiving notifications on my phone. PC Monitor Dashboard has also stopped working. I do know my subscription has run out but I understand you can have up to 5 computers free for personal use.

James

I am trying to figure out how to create a contract in Pulseway for a service that offers a limited number of tickets to the client.

For example, Service B has a limit of 30 tickets in a yearly contract. If they exceed the number of tickets used, they will be charged for every additional ticket they file. Additionally, I need to track the number of tickets the client has used under the contract.

Is there a way or an alternate solution for this in Pulseway?

Also, I am trying to understand the type of contract in Pulseway, I tried to research the use of every type of contract, but somehow I am not understanding the manual in pulseway.

I am a new user and I can't find any info about this.

Firstly, I need to get a report of all the installed apps on a single machine. Looks like I can only target a class of machines?

Secondly, once I get that list, I need to be able to set a profile so only approved apps can launch, is this possible?

Here’s the quick rundown:

• Mobile multi-instance (iOS) — manage multiple environments from a single app

• Workflow cancel API + canceled status — more control and visibility over automation

• RBAC enhancements — granular Device Card permissions + Teams audit logging

• Remote Control upgrades — macOS private RDP + improved scaling & bandwidth optimization

• Patching update — notify end users instantly about pending reboots

• Smarter mobile filters — create and save custom views directly from the app

If you’re looking to tighten control, streamline operations, and improve performance across devices, this release is definitely worth exploring.

📄 Full release notes here.

I’ve been using Pulseway to monitor and manage systems remotely, but recently I ran into some performance and compatibility questions that I can’t entirely figure out.

In certain setups—especially when dealing with emulated software or media tools—system files and low‑level configurations can impact how smoothly everything runs. I found this site while researching BIOS and related system files, but I’m not totally sure how this relates to actual performance on monitored machines.

Has anyone experienced issues where specific system files or BIOS configurations affected application performance or stability? Any tips on what to check first would be really helpful!

Thanks in advance!

The "ask a question" is the only apparent support when logged into my account but doesn't actually get an answer or response of any sort.  I had to literally google "pulseway support" to find a place to submit a ticket, which makes me enter my account info manually and solve ridiculous captchas, since I'm not logged in.  Perhaps you should consider implementing an actual ticket system, especially considering your customers WORK IN IT.  I don't have time for this nonsense.  I'm considering just disputing the charge with the credit card company and finding an alternate product.

What’s New?

• Patch 3rd Party Apps on MacOS effortlessly!
• Automate App Deployments – No more manual installs!
• Track Installs & Updates for complete compliance!
• Apple Apps & Books Integration – Manage licenses like a pro!

NEW Security & Management Features 🚀

• Erase and Lock Device Commands with ease!
• Enhanced Device Insights – See app versions, update statuses & more!
• iOS Software Update Configs – Keep devices up-to-date seamlessly!

💡 Bonus: Move MDM-enrolled Apple devices between sites & groups without losing user assignments!

Your Apple fleet just got way easier to manage!

See all the details about Pulseway 9.14 update here!

help

This has been happening for a few months but been getting alerts for a Windows Update Pending file operation which requires a reboot to complete, that I don’t seem to be able to clear, as soon as I restart, clear notifications and it returns immediately. I do want to be getting reboot required notifications if windows updates needs it but even if I log onto the machine and manually check windows updates there is no need for a reboot.

This update sharpens compliance, streamlines automation governance, and enhances device management across macOS and iOS — all while keeping workflows smooth and scalable. 

Highlights in this release: 

• Modern M365 OAuth authentication: outbound email now uses secure OAuth instead of basic auth, eliminating stored credentials and aligning with Microsoft’s deprecation timeline. 

• Remote Control On-Demand for macOS: initiate remote sessions when needed, giving technicians flexibility while maintaining user transparency. 

• Automation Hub folder permissions from Teams & Users: manage access directly from the RBAC layer, making governance cleaner and easier to scale. 

• Patch Status reports: improved reporting visibility to track compliance and patch health across devices. 

• Enhanced iOS MDM location tracking: access location history and richer device location details for better mobile oversight. 

📄 Full release notes available here. 

Here’s how to upload and download files without opening a remote session:

1. Open the device card for the machine you want to access

2. Head to the Storage tab

3. You’ll now see Upload and Download options (yep, both!)

4. Upload any file or folder directly to the device

5. Download files off the device—downloads as a ZIP, easy to extract

This feature works on Windows, macOS, and Linux!

Bonus: Use automation workflows to push files across multiple machines 💥

It's been the last month or so and my normally great working Android app is not working that good.

The first thing I noticed is that when remoting into a machine, the android app takes care of the MFA for me, I only need to select YES, now I get an error message on the bottom of the App saying "Data Not Available" I have to use a One Time Passcode to be able to access the remote machine.

It's similar or identical to this posting in Bugs: https://forum.pulseway.com/topic/5367-buggy-mfa-on-mobile-app/#comment-17911

I have tried everything is this posting.

• Uninstalled the App

• Reinstalled the App

• Cleared the storage and cache

• Checked that push notifications was enabled

• Remove my phone from being a trusted device and added it back.

And it's just recently that I noticed for some of my high risk clients I don't get a notification when they login, their IP address changes, USB stick inserted, etc. I assume it's related to the MFA?

Has their been a resolution on this, any backend fix that can be done?

Thanks,

Craig

My Pulseway cannot connect - neither dashboard and neither the Android app, I noticed this morning around 03:20 AM GMT+2. Connection error : cannot connect to remote... @dashboard and No internet connection available @Android, but the internet connection is ok at both, other apps are working and also the internet providers doesnt have problems (the mobile and the dashboard are on different internet providers ).

After recent update of ios pulseway app I can no longer push windows updates to devices, I can't delete devices how I used to (swiping left on device tab), some devices aren't appearing in search even though they're within scope and was able to successfully search that same device in windows pulseway web app, just wondering if I'm these features are missing now or if functionality changed. Thank you in advance for the help I appreciate it.

Best Regards,

1. It doesn't allow me to start, stop, or restart monitored services

2. I can't check for or install Windows updates

3. It's significantly less responsive

4. The computer list if Systems view occasionally goes blank

These are just the problems I've run into so far with normal use. I haven't tried to systematically go through menu options to find other problems.

We're trying to comply by the 26 January 2026 date.

Thanks.

We have been dealing with the following issue for quite some time. Our clients receive Microsoft 365 Business updates via RMM, pushed through Patch Management → Policies → 3rd Party Software Rules.
The problem, however, is that applications are closed unexpectedly without any prior notice. As a result, users are caught off guard when applications like Excel or Outlook suddenly close.

We have already worked with Pulseway support and created a maintenance window with a workflow that announces the maintenance window. However, our users are still complaining. I was wondering how you handle these updates and whether there is a better, more user-friendly workaround.

Thanks in advance.