General

Hi all, Let say that you create a project called "New server installation". When Engineer 1 is making a ticket, is it possible to insert this ticket under the project called "New server installation".

Sorry in advance i just wanted to take a moment to rant here and see if anyone else is running into similar issues living with pulsway. I was wondering why there isn't a search bar for any of the views under automation. Like why i cant i search for a task list that i created so that i can run it easily with out having to scroll down for 15 minutes just to pass the task that i was looking for. Second. why cant i select devices and then run a single script to task against those selected devices? I have to create a scope and assign that scope to an orgaization group then i can create a task and assign the scope to the task just to so i can then finally …

Is there a way to configure a response to a ticket NOT create a new ticket with RE: (whatever the email subject is) Ex. Client sends in an email for support as ticket #1 > agent responds > client responds back and it now created ticket #2 Re: (whatever email subject is)

Our security software is reporting USB drive read/write requests by PCMonitorSrv.exe on workstations as below: Date/Time Type Permission Subject Object Operation 11/2/2020 20:07:30 USB Read C:\Program Files\PC Monitor\PCMonitorSrv.exe \Device\Harddisk5\DR5 Write 11/2/2020 20:07:30 USB Read C:\Program Files\PC Monitor\PCMonitorSrv.exe \Device\Harddisk2\DR2 Write 11/2/2020 20:07:30 USB Read C:\Program Files\PC Monitor\PCMonitorSrv.exe \Device\Harddisk4\DR4 Write 11/2/2020 20:07:30 USB Read C:\Program Files\PC Monitor\PCMonitorSrv.exe \Device\Harddisk3\DR3 Write 11/2/2020 20:07:30 USB Read C:\Program Files\PC Monitor\PCMonitorSrv.exe \Device\Harddisk1\DR…

PSA is lacking a customer facing report / or i cannot find it in the reports . the attached is currently what we email out to clients on a schedule for basic ticket info and system status reports executive_summary_for_gca_of_southern_baptist_churches.pdf

It would be nice to have a System status board when users login to be able to show the status of internal systems. This could help prevent tickets from being entered.

Hi, In the tickets, Batch Actions, I do not see Update "Contract" for Tickets. Is there a way to change tickets already in the system so they use the Contracts we setup "after" we started adding tickets? Gary

Simple ask. I've had this with other PSA in the past. Despite coaxing, customers still email the techs for service. That aint going to change. So techs forward the customers email to the ticket parser. This isn't new information to anyone, we all probably do it several times a week if not day. When a tech, a named user of the PSA system, forwards an email to the ticket parser it opens a ticket in the techs name. Why, why? So much needless work. Use logic and match the sender as a tech and use the next address.

I'm testing out the Pulseway PSA, and it seems that all tickets generated by RMM Notifications are assigned to my company vs. the correct client. Is this a bug or do I need to configure something for this to work as expected? I also don't see a way to associate tickets to a client in bulk.

Hi Guys, I've attached a screenshot of the"activities" area from the ticketing system of a test I made earlier today. We noticed that with emails to and from the PSA, there is only a 2-line limit before the text gets shunted off the bottom of the box with an obscenely tiny scroll bar. I think something like an accordion menu would be excellent for this, something that hides the content until you choose to read it and then expands to allow a more complete view of the contents. Cheers, Martin

Can we get ticket templates for users, which are already built by IT for specific issues. These COULD include, printer, PC, or network issues.

Sick of typing “browser not working” like it’s Groundhog Day? We feel you. Your techs have better things to do than copy-paste the same ticket info 47 times a week. Here’s the scenario: A user skips the portal and pings your technician directly (again). Now they have to create the ticket manually. But instead of starting from scratch every time, Pulseway lets you use ticket templates to fill in the usual stuff fast. ⚡ Let’s break it down: Template Time: Create templates for common issues like browser errors or password resets—with fields already filled in and a couple quick prompts for the user. 📝 Timer: Pulseway auto-tracks time spent on tickets so your team doesn’t have…

Granting permission to clients to access the PSA portal is great. However, we've been noticing our clients are not using it as much as we would like them to keep track of tickets. What are your thoughts on adding a "communication" button on each ticket for submitting at any time on-demand status to the client's email address or perhaps making the ticket visible as a public link? Not sure if this is already possible or we may have missed it. This would facilitate the client's experience when viewing their tickets.

For customers who are using both PSA and RMM, it would be great to have a dashboard option within RMM to show the ticket status similar to the Service Desk Dashboards but within the RMM's newly created Dashboard widgets.

Hi guys, is there a way to make it so that if someone replies to a ticket that they are CC'd into it doesn't generate a whole new ticket? Cheers, Martin

Hi Guys, We've noticed that some of the ticket titles from the RMM system to PSA are way too long, please check the attachment. Other events like backup failures/successes are fine but CPU and Memory usage tickets are massive. Would you be able to look into a way to create less obtrusive ticket titles from RMM? We've also noticed that the RMM priority doesn't necessarily map to a PSA priority. Is there a way to do this or is this something to come out in the future? Many thanks, Martin

Our tech are submitting their timesheets weekly for approval which is good, however, our payroll is bi-monthly so timesheets need to be submitted by the 1 and the 15 (for paydays of the 5 and the 20th) when the 15th or the 1st falls mid week the techs cannot submit their timesheet for approval as it does not allow them to add any more time for that week. Is there a work around for this?

Hi, We bill our time to clients monthly. The issue we have is that Tech time is broken down into weekly timesheets, where the tech needs to submit their time. At the end of a month, we need the techs to submit their time, and this causes the time sheet to be locked from the techs entering any more time into tickets for that week. IE. April 30, 2018 is Monday. Tech submits timesheet Monday, and now has issues entering time into tickets for the rest of the week. How do i reset the system so the Tech can enter time for the rest of the week? Gary

Hi, I wanted to use Pulseway instead of a cloud server for monitoring, trying to upgrade from a free account to a team account but I get the following error when trying to upgrade through the pulseway web UI - I have also attached a screenshot. What do I need to do? I just want to add a few more devices. Thanks, CalvinNT "www.pulseway.com refused to connect."

I've been setting up contracts in the system for MSP (recurring), time & materials etc. The setup of the contract seems reasonably straight forward, but they never show up for selection in the ticket entry screen. The drop down in the ticket screen is always empty. I've reviewed the docs multiple times and can't see what I've missed. I sent a message to support, but haven't heard back from them. In the meantime, all of my ticket activity is generating lots of billable time entries that it looks like I will have to manually adjust out - it will be a pile of work. Any suggestions?

Hello, I am trying to automate our on-boarding process as much as possible. Is there a way to upload software to Pulseway (an A/V Application in this case) so we can trigger a script to install it on endpoints during on boarding? Thank you, dp

Please be advised that Pulseway PSA will be unavailable from 00:00 EST 18th Feb 2023 as will be upgrading the database servers used for psa.pulseway.com. We have scheduled this work to finish at 6:00am EST Saturday morning the 18th, but we expect the service to be resumed before then. We apologize for any inconvenience caused.

Despite adding additional hardware into our data center in North America, we are still seeing intermittent performance issues. To address this, we will be introducing a new load balancer to the pool at about 11:00am EST today (Feb 16). We apologize to any user affected by the issues over the past 2 days.

Hi I'm nding to insert info in other language's but the system is not racanising the language in that's gna make my problems with my clients

Hi guys, Is there any way to allow user-submitted tickets via a web-form or something on our website that would automatically map the appropriate fields within the PSA & assign it to the correct customer? I'd like to allow the end-users of the various businesses we look after to be able to create their own tickets directly from our website. Cheers, Martin