mdsmith Posted September 12, 2021 Share Posted September 12, 2021 Is there a way to configure a response to a ticket NOT create a new ticket with RE: (whatever the email subject is) Â Ex. Client sends in an email for support as ticket #1 > agent responds > client responds back and it now created ticket #2 Re: (whatever email subject is) Link to comment Share on other sites More sharing options...
UTS Brian Posted September 24, 2021 Share Posted September 24, 2021 This should not happen as long as they don't modify the subject line besides the added RE:, you need to reach out to support as something is wrong. Link to comment Share on other sites More sharing options...
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