Mariale_Pulseway

Hey @ww3361 - Thanks for reaching out. Question: is there a monitoring policy from the webapp is assigned to this device? Navigate to devices > device list > go to the device > policies

Hey @Happybattles - Can you upload a screenshot of the configuration steps on which parameters they are selecting to run the advanced templates reports?

@Justin Wright Awesome! Let me know if you have any other questions :)

Hey @Justin Wright - Thanks for reaching out. You can use the tasks in the automation to run it on all the devices and post that run a task execution output report which will show the output of the script on the devices. Reporting > report templates > task execution output templates (refer to image) Let me know if this works for you😊

Hey @Martin Akamphuber - We don't have this feature available and there's no timeline for this to come back.

Hey @cts6288 @mchristensen - Thanks for reaching out. Our support would be able to assist you with this. I just raised a ticket on your behalf and they'll be in contact shortly😊

Sick of typing “browser not working” like it’s Groundhog Day? We feel you. Your techs have better things to do than copy-paste the same ticket info 47 times a week. Here’s the scenario: A user skips the portal and pings your technician directly (again). Now they have to create the ticket manually. But instead of starting from scratch every time, Pulseway lets you use ticket templates to fill in the usual stuff fast. ⚡ Let’s break it down: Template Time: Create templates for common issues like browser errors or password resets—with fields already filled in and a couple quick prompts for the user. 📝 Timer: Pulseway auto-tracks time spent on tickets so your team doesn’t have to guess later. ⏱️ Pull Reports: Use those tracked hours to show higher-ups how much time goes into common issues—and make the case for more hands on deck if needed. 📊 Got a ticketing pain point you want us to cover next? Drop it in the comments—we’re listening. 👇

@Milton Polina No worries. I just raised a support ticket on your behalf and someone from our team will reach out shortly😊

Hey @Milton Polina - Thanks for reaching out. We have a KB with all the steps for this. Here's the link: https://intercom.help/pulseway/en/articles/6354183-pulseway-agent-installation-error-1001 Follow all of them, except for step 5. Let me know if you need more assistance😊

Hey @windracer - Totally understand, and thank you so much for using Pulseway! If your needs ever change or you decide to hop back in, you know where to find us😊

Tired of babysitting new machines just to get them patched right? We get it. You’ve got better things to do than click around chasing every new install like it’s a rogue Pokémon. Here’s the scenario: A new machine shows up. Instead of waiting on a manual trigger or even a regular notification schedule, Pulseway gives you the option to work ad hoc or notification-based. As soon as you install Pulseway for the first time, you’ll get a "system registered" alert. That alert is your magic trigger. From there, you can kick off a workflow like this one: Trigger Workflow: Use the "system registered" alert to start the automation engine. Assign Patch Policy: Automatically run the patching policy assigned to the group/org the machine belongs to. Reboot Prep: Before rebooting (because we all know it’s coming), send a message to the user “Heads up! Reboot in 10 minutes”. Schedule Reboot: Now that they’re warned, schedule the reboot time and close the loop. 🔁 It’s simple. It’s clean. And it saves you from 100 tiny headaches. No more micro-managing patch rollouts one device at a time.

Hey @windracer - Thanks for reaching out! Yes, the free and pro accounts aren't available anymore, but you can migrate to a new instance via the link you sent. Let us know if you need any assistance😊

Hey @Rick Bestany - Thanks for reaching out. It would best to raise a ticket to support about this. I just did it on your behalf and someone from our team will contact you shortly☺️

Hey @mx1m3 - Thanks for reaching out! Yes, you can manage the notifications from the WebApp. Here's how to do it: Through the monitoring policies you will have these alerts. Navigate to Configuration > Policies > Policy type -> Monitoring Now for the one they are specifically looking for navigate to the monitoring policy > go to the profiles > the profile type --> Status. For the other alerts too on this very page they can edit it and it will take them to the dedicated profile configuration page. Refer to the images. Let me know if you need more assistance😊

The Pulseway Referral Program is finally here, and we couldn’t be more hyped to share it with you! 🎉 Becoming a Pulseway Ambassador is super easy. Here’s how you can get started: Click the link that fits your region and fill in your details (name and email) Get your exclusive ambassador link Share it with your friends, family, neighbors, acquaintances – basically anyone! 💰 The best part? As soon as someone buys a Pulseway subscription through your link, your reward will be on the way! Check if you’re eligible to join the program here: US Program Europe Program ANZ Program Be among the first to score that gift card ($250, €400 or AU$400)! You can use it whenever you want, so don’t sleep on this! Oh, and here’s the kicker: there’s no limit to how many people you can refer, so get sharing and keep stacking those rewards! 🤑🤑🤑🤑