Jump to content
redwolf1

Ticket from RMM all assigned to my company vs. the correct client

Recommended Posts

I'm testing out the Pulseway PSA, and it seems that all tickets generated by RMM Notifications are assigned to my company vs. the correct client.  Is this a bug or do I need to configure something for this to work as expected?  I also don't see a way to associate tickets to a client in bulk.

Share this post


Link to post
Share on other sites

If you assign the hardware asset to a CRM client then all further tickets will be assigned to that client. You can do it from the Service Desk -> Asset Management -> Hardware Assets -> select the hardware asset and update the client name.

Share this post


Link to post
Share on other sites

I have hundreds of systems in the asset manager that are assigned to our company, and to go through each one individually is going to take a  very long time.  Is there a way to do this in bulk?

Share this post


Link to post
Share on other sites

Would there be a way to match them based on name fields assuming they're spelled correctly? Much in the same way that the email parser detects which domain an email comes in from and assigns it automatically?

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×