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Continu IT Solutions

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About Continu IT Solutions

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  1. If a user is limited in what tickets they can view (IE Security Scope and Role) they cannot see any tickets when selecting all tickets. They can see their assigned tickets under My Tickets. I can't seem to figure out why.
  2. i have pulseway installed on many macs and since the latest release my end users are reporting a popup from pulseway requiring an update to be installed. Why is this not silently instealled like on windows pcs?
  3. No the performance is sub par. I have had issues with it fully locking up the mac during a remote session and it requiring a hard reset. the responsiveness to mouse and keyboard inputs lag badly. Not any of the 30+ macs i have deployed it on has worked great. Does not matter if the mac is hard wired or on wifi, performance is the same. I have also tried different internet connections.
  4. Our tech are submitting their timesheets weekly for approval which is good, however, our payroll is bi-monthly so timesheets need to be submitted by the 1 and the 15 (for paydays of the 5 and the 20th) when the 15th or the 1st falls mid week the techs cannot submit their timesheet for approval as it does not allow them to add any more time for that week. Is there a work around for this?
  5. I just ran an Assets Overview report using a defined scope. The scope is showing all pcs and macs but the report is only showing pcs. Is this a bug?
  6. We need this soon. We do not get pulseway notification alerts for infected macs (and no subsequent ticket creation in PSA)
  7. If i enable 2fa on the PSA and use the new ticket integration in WebApp i get a 500 internal server error when we click on tickets. If we remove the 2fa from PSA it works fine. We use the PW hosted server and paid for subscription.
  8. Yes what is the status of this? I dont have any options in workflows to clear alerts (For example AV is out of date)
  9. I would think an update workflow would accomplish this. Trigger on conditions you need (IE new ticket, account, no assignee, etc) and then in update select queue or primary assignee.
  10. Adding my need to have this....you said Q3 2018, but it's now 2020 and the current roadmap says Q3 2020....is this still on target? We are having to deploy a 3rd party solution for macs until you have this in place.
  11. one other thing with this add the ability to remain connected after logging out a user or during fast user switching. It's VERY annoying to have to log out a user to log in as an admin only to be disconnected and have to reconnect two or three times. We also need the ability to reboot in safe mode with networking and reconnect to a machine. we had both these capabilities in our old RMM (Solarwinds) so it's very technically possible.
  12. I like automation and workflows but it has one big drawback. It can only run PW scrips or linux bash scripts. we cannot fire off any pulseway RMM internal functions. for example. Lets say when a computer checks in i want to launch a 3rd party Patch Management policy. Right now i can only do this on a timer or manually or set the policy for if missed, i can not make this part of a workflow. another thing i can't seem to do is have a workflow repeat. For example. i have a workflow that says when a computer registers it checkes and installs updates. Oviously for windows this needs
  13. Not that I am opposed to blue, but it would be nice feature to change the theme colors on the webapp. This may also help those that need a more high contrast display as well.
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