Jump to content
Sign in to follow this  
Gary Haberl

Ticket Batch Actions

Recommended Posts

Posted (edited)

Hi,

In the tickets, Batch Actions, I do not see Update "Contract" for Tickets.  Is there a way to change tickets already in the system so they use the Contracts we setup "after" we started adding tickets?

Gary

Edited by Gary Haberl

Share this post


Link to post
Share on other sites
On 10/04/2018 at 7:20 PM, Gary Haberl said:

Hi,

In the tickets, Batch Actions, I do not see Update "Contract" for Tickets.  Is there a way to change tickets already in the system so they use the Contracts we setup "after" we started adding tickets?

Gary

Sadly, the only way I've found to do this is manually going into each ticket and editing them directly.

Cheers,

Martin

Share this post


Link to post
Share on other sites

Thanks Martin, that is what I did.

I wish they would add this feature to the Batch actions. I had to reopen completed tickets to make the change and the close them again. This sent out emails to users and techs again.

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×