ArrowNM

IT GLUE is introducing Network Glue for folks interested: https://www.itglue.com/networkglue/ Cheers!

I can't believe a year has passed now and we still can't perform this action. I've been using ConnectWise Control if you are just tired of waiting.

Nova, We also use the PSA for ticketing only. The interface does feel outdated and incomplete. The other issue I am currently experiencing is the integration with ITGlue and Warranty Master what a nightmare!

Gary, Thank you for the info. Pulseway RMM can pull a simple Asset Info under the Reports. However, entering this in the PSA manually is a nightmare. There is no option to change the Brand name or Manufacturer. I've tied the PSA with Warranty Master thinking this will work it made it worst. I agree every time we onboard a new client or install a new agent it defaults to your our own company. I usually go into the Hardware Assets, click on Location then edit all Account each agent should be in. It's time-consuming. I hope so too...

Are all Hardware Assets & Software Assets must be filled in manually in the PSA? For example, each workstation serial number, computer brand, last login, installed software and more. Currently, it's all blank. This can be very time consuming entering all entries from the RMM asset info.

Thank you @Chris , we will start using the notifications option. I really appreciate your help on this.

No Love For Apple Users I Guess...Still Waiting...

Granting permission to clients to access the PSA portal is great. However, we've been noticing our clients are not using it as much as we would like them to keep track of tickets. What are your thoughts on adding a "communication" button on each ticket for submitting at any time on-demand status to the client's email address or perhaps making the ticket visible as a public link? Not sure if this is already possible or we may have missed it. This would facilitate the client's experience when viewing their tickets.

Another idea would be to add under the Bulk Operation the option to select: From Templates

Hi @Chris end of Q3 2018. What is the status of a Remote Desktop Application for Apple Users? Fantastic work on the new Pulseway 6.0 BTW.

Another great feature to have would be the possibility to view a Network Topology Map. This would be a great addition to Pulseway. It can be located in a tab under the client's group and part the reporting features. Something similar to vCenter Server Map.

Hi Chris, What would be nice to have is the Bulk Operation functionality the ability to Add Time: Time Spent (hrs) Being able to add let's say for example 0.50 hrs for a whole set of tickets at once, instead of going into each tickets and adding it could be time consuming.

Will be able to see in the next release an option to update time on a bulk action for multiple tickets?

Several agents in different groups are showing offline. During the day (Production Time) they are online then goes offline. We can confirm the workstations are physically online. Power settings are all set to never sleep. Any ideas why they are offline?

+1 This would be a great feature for activity auditing and training purposes.