ArrowNM

Hi @Chris, Thank you for pointing out this feature with workflows i will give it a shot. I was able to create a new email rule for "Support Request" this also worked out beautifully. Thank You,

Can we expect to see a new reporting template soon?

Pulseway PSA Support, Our deployed agent's policies under User Session are set with User Support Request enabled: Is it possible to separate end-user tickets for users that are requesting support from the tray icon in the PSA Portal? We've been missing on a lot of new incoming support tickets sent from the tray icon due to the abundance of other tickets coming from the RMM. It would be nice to have some sort of filtering in the search area or a dedicated tab for this type of tickets only. Also looking forward to the PSA Mobile App. Thank You,

@Marius Shout out to you and your team on a fantastic job introducing Remote Control for mobile. I've tested it out, it's very smooth, simple and responsive. Between the iPad Pro 12 inch or iPhone 11 Pro Max running iOS 13 with keyboard & mouse integration, it's great for those who are always on the go. Thank You Pulseway

You can use ITarian it's free works for Mac and Windows. https://www.itarian.com/ Not sure what's the hold up on this...

Is it possible to add: Microsoft Office Suites as well from 2013 to 2019 ?

IT GLUE is introducing Network Glue for folks interested: https://www.itglue.com/networkglue/ Cheers!

I can't believe a year has passed now and we still can't perform this action. I've been using ConnectWise Control if you are just tired of waiting.

Nova, We also use the PSA for ticketing only. The interface does feel outdated and incomplete. The other issue I am currently experiencing is the integration with ITGlue and Warranty Master what a nightmare!

Gary, Thank you for the info. Pulseway RMM can pull a simple Asset Info under the Reports. However, entering this in the PSA manually is a nightmare. There is no option to change the Brand name or Manufacturer. I've tied the PSA with Warranty Master thinking this will work it made it worst. I agree every time we onboard a new client or install a new agent it defaults to your our own company. I usually go into the Hardware Assets, click on Location then edit all Account each agent should be in. It's time-consuming. I hope so too...

Are all Hardware Assets & Software Assets must be filled in manually in the PSA? For example, each workstation serial number, computer brand, last login, installed software and more. Currently, it's all blank. This can be very time consuming entering all entries from the RMM asset info.

Thank you @Chris , we will start using the notifications option. I really appreciate your help on this.

No Love For Apple Users I Guess...Still Waiting...

Granting permission to clients to access the PSA portal is great. However, we've been noticing our clients are not using it as much as we would like them to keep track of tickets. What are your thoughts on adding a "communication" button on each ticket for submitting at any time on-demand status to the client's email address or perhaps making the ticket visible as a public link? Not sure if this is already possible or we may have missed it. This would facilitate the client's experience when viewing their tickets.

Another idea would be to add under the Bulk Operation the option to select: From Templates