ArrowNM

No Love For Apple Users I Guess...Still Waiting...

Granting permission to clients to access the PSA portal is great. However, we've been noticing our clients are not using it as much as we would like them to keep track of tickets. What are your thoughts on adding a "communication" button on each ticket for submitting at any time on-demand status to the client's email address or perhaps making the ticket visible as a public link? Not sure if this is already possible or we may have missed it. This would facilitate the client's experience when viewing their tickets.

Another idea would be to add under the Bulk Operation the option to select: From Templates

Hi @Chris end of Q3 2018. What is the status of a Remote Desktop Application for Apple Users? Fantastic work on the new Pulseway 6.0 BTW.

Another great feature to have would be the possibility to view a Network Topology Map. This would be a great addition to Pulseway. It can be located in a tab under the client's group and part the reporting features. Something similar to vCenter Server Map.

Hi Chris, What would be nice to have is the Bulk Operation functionality the ability to Add Time: Time Spent (hrs) Being able to add let's say for example 0.50 hrs for a whole set of tickets at once, instead of going into each tickets and adding it could be time consuming.

Will be able to see in the next release an option to update time on a bulk action for multiple tickets?

Several agents in different groups are showing offline. During the day (Production Time) they are online then goes offline. We can confirm the workstations are physically online. Power settings are all set to never sleep. Any ideas why they are offline?

+1 This would be a great feature for activity auditing and training purposes.

In my personal experience when it comes to Remote Desktop, ConnectWise Control (Screen Connect) is by far the best one out there. Would be great to have this integration as it works well on all platforms Mac, Linux, iOS, Android, Winblows... https://www.connectwise.com/software/control/remote-support/compatibility

This may be asking for much, however, it would be nice to have a documentation tab to store info for each client as an MSP this is gold.

Thank you Chris

Awesome thank you, for looking forward to it!

+1 Would be great to access the Dashboard from a Browser.

Being able to browse all folders is great! Would be a nice addition if there were some capabilities to transfer files in both ways. Like an FTP solution on all endpoints.