ArrowNM

Jamie, I did sadly my post was removed. I am going to post it again. Thank You.

With more and more remote users, it would be nice to deploy Windows 10/11 to any remote pc. New desktops & laptops have pre-loaded bloatware. They are usually shipped directly to the end-user then an admin would get access to deploy the organization shares, emails, etc. With this solution, we can remote deploy a fresh golden image via a simple executable the end-user can perform after opening their brand new computer and passing the first-time setup. Would like to see this in Pulseway someday. We are currently using SmartDeploy.

Yes! It's finally here Thank You! Remote control from MacOS - Pulseway (featureupvote.com)

Perhaps this could help, This may prevent it from being pushed out in the future. Assuming Microsoft will release a permanent fix soon. Under Patch Management select Policies you can edit your policy under OS Rules by adding two new rules then move them to the top of your list. If Name contains kb:5000802 then Don't Install If Name contains kb:5000808 then Don't Install Please view the attached screenshot.

A Dark Mode option for both the RMM Web UI and PSA UI would be nice.

SMH

Hi @Chris, Thank you for pointing out this feature with workflows i will give it a shot. I was able to create a new email rule for "Support Request" this also worked out beautifully. Thank You,

Can we expect to see a new reporting template soon?

Pulseway PSA Support, Our deployed agent's policies under User Session are set with User Support Request enabled: Is it possible to separate end-user tickets for users that are requesting support from the tray icon in the PSA Portal? We've been missing on a lot of new incoming support tickets sent from the tray icon due to the abundance of other tickets coming from the RMM. It would be nice to have some sort of filtering in the search area or a dedicated tab for this type of tickets only. Also looking forward to the PSA Mobile App. Thank You,

@Marius Shout out to you and your team on a fantastic job introducing Remote Control for mobile. I've tested it out, it's very smooth, simple and responsive. Between the iPad Pro 12 inch or iPhone 11 Pro Max running iOS 13 with keyboard & mouse integration, it's great for those who are always on the go. Thank You Pulseway

You can use ITarian it's free works for Mac and Windows. https://www.itarian.com/ Not sure what's the hold up on this...

Is it possible to add: Microsoft Office Suites as well from 2013 to 2019 ?

IT GLUE is introducing Network Glue for folks interested: https://www.itglue.com/networkglue/ Cheers!

I can't believe a year has passed now and we still can't perform this action. I've been using ConnectWise Control if you are just tired of waiting.

Nova, We also use the PSA for ticketing only. The interface does feel outdated and incomplete. The other issue I am currently experiencing is the integration with ITGlue and Warranty Master what a nightmare!