General

Hi Just running a ping -t command via terminal on a remote device using Pulseway. Normally to halt it I would do Cntl+C to stop it, locally. Can't see how to do this using the Pulseway app. Sorry - have just found the close session command which terminates the Terminal session. Problem solved!

I'd like to temporarily disable notifications for any account that is 30 days overdue. By switching on Maintenance Mode, does this stop support requests via the taskbar icon? Does the PSA have the ability to automatically trigger Maintenance Mode? Thanks,

Thank you, thank you; Nice to see 4.0.11.1 now. There were a few fixes we were waiting for that the release notes say are fixed. Good work. Also, I noticed the new feature in Workflows. Fantastic that we can now change tickets with tokens in emails. We used this feature all the time in another ticket system we had. Thank you again,

Hello, I'm new to Pulseway, I have realized a few things and I'm wondering how to fix this so it doesn't happen again in the future. Some of agents on my list aren't always online even when I'm looking at them in front of me. Some of these agents are in the same locations where multiple agents are online but some stay offline. Some agents are also located at other locations and still have the same issue. Wondering if there's a fix for this? Best Regards, Bilal S.

First, good work on this feature, thank you. It would be nice to do the following with this feature. 1. Export a setup from a Pulseway manager already setup and import that. I get an X when I try 2. It would be nice to have more than one policy per group. (i.e. One for workstations and one for servers.) We use different setting for each. We don't want to use different groups for servers and workstations as we use this feature for different "Clients". The reason we use this for different clients is because there is a different user/password for each site so we don't get cross site security issues. I will play with this a bit more, and comment …

I am looking for a way to track windows user logins/logouts...but many users only lock/unlock their desktop rather than log out. Any other way to track this and receive notifications? If notifications are not possible, how about a report that would gather this info? Hoping to do this through Pulseway, but open to other options/apps as well. Any help would be greatly appreciated.

I am having trouble connecting to workstations via the dashboard, as well as the remote desktop application. Getting error "The agent failed to start the rd session."

Hi, With the recent recommendation from NCSC not to use Russian AV as this could result in a Data Breach which under GDPR could be expensive for us and or customers! What is Pulseway’s stance on this, will you be removing support for Kaspersky? Maybe replace it with ESET or BitDefender? Paul

hi peeps. im new to this program so i hope you all can forgive me for this question. im using pulseway manager to monitor my pc activity at home when im away. i just cant figure out how to set it up so it will start automatically on windows start. what i tried so far is to put a shortcut of the program on the startup folder. but i found that the pulseway manager menu is showing as launching on the screen. i want it startup discreetly. can anyone show me the way to do it? thanks in advance. btw im using windows 7.

This is a very nice App for my phone. Thank you for creating it. Is there a way to monitor GPUs temperature similar to the CPU?

Hi guys, I just tried to submit a support request on the pulseway.com website but I couldn't get it to send because it didn't like my @***********.support address. Many thanks, Martin

I have created a number of Automation scripts that I would now like to share with other Pulseway users of our Enterprise installation. How is this best done?

I'm just planning to roll out Webroot to my customers and was just curious as to what other MSP's charge for managed AV? I've tried doing some research online but can't find any companies who publish their prices online.

Hi all I'd love to see a way to exclude certain patches from alerts and reports. More specifically Windows Defender and Windows Malicious Software removal. Since we use Webroot, Defender is not needed, yet every single day all my systems are showing at least 1 missing Important update (Defender). It is therefore virtually impossible to create a report with a good overall score. It also creates too many notifications. It would be great to have some sort of override options to be able to exclude certain patches.Or maybe we can separate critical and important alerts in notification, as right now they are treated the same. Another example, we have a production …

Hi, on a couple of systems the Pulseway Agent doesn’t start automatically. If I look into the services.msc I see that the service should start automatically, but it doesn’t. In the moment when I start the Pulseway Manager, I get an information, and I can start the Pulseway Agent. I am also able to start the agent over the services.msc. Any idea? Thanks, Christian.

Each time we add 1 or more devices which take us over the licence limit we have to go through the process of emailing sales to get extra licences added, every other RMM i've used simply invoices for the number of devices you have the agent installed on at the end of each month and this is much simpler and quicker. If I'm on site with a client and they sign up on the spot and want us to do the install there and then we can't as it takes time to get the licences added to our account. Can Pulseway not just allow us to order extra licences online or just bill us for the number we have installed?

Hi, I see we can share computers between logins for Pulseway RMM. Groups and Tags are also shared between users. How can we share scripts and other items? I have been putting in Scripts for everyone to use, but I am the only person who can see them. We have 4 techs at this point, do we need to add the script 4 times in the RMM? The only solution I can thin of is to have everyone login into the RMM as the same user, so we can all share everything. Gary

Hi, We install RMM agents to all systems from one account, and then share the systems to other accounts to manage who manages what. The Patch Management "Agent Status" only works for the user who installs the agent. BUT, creating policies can be done by anyone. And the Policies are shared between all users. Is there a reason only the person who installed the agent can apply Patch Management via the Agent Status link? Also...The "Patch Policy" link on the Android App does not show up unless you are the person who installed the RMM on the client system. But all other features are there. I'm thinking a little more work is needed on this so all tec…

Will activating a device in Patch Management override the default behavior on the target machine? IE, if the client is set to receive all updates automatically and the policy is set to only check once a week will it stop the updates defined in the client without manual intervention? I assume that's the purpose but just want to be clear. What if updates are configured by GPO? Will it still override? Thanks

Hello! It seems that i cannt log in on the my.pulseway.com ? Dont know why but when i press login it just reloads the site and then nothing happens! How can i solve this? Thanks!

Hi Just taken on a client with laptops that have encrypted hard drives. They need a password when starting up so does anyone have experience/ideas with regards to remote support and monitoring. I use Pulseway to apply Updates, for example, in an evening but with many needing restarts I'm then unable to check all is well before the start of the next working day. Cheers, Andy

I am attempting to simply change the name of a client workstation form "Steve Doe" to "Brandon Doe" and it has so far been unsuccessful. I have tried from the client side, and from the dashboard manager. So far all attempts have not worked. When I attempt to do it from the client side, the client goes offline, and comes back up ~ 3 minutes later (it doesn't actually turn off, pulseway just detects it as offline). Doing it locally freezes application and forces it to be stuck at "Loading Scheduled Tasks...". I have ran into this before. I fear uninstalling will prevent a re installation. The only thing that solved it in the past was a reinstall of windows. Any …

Hi warrantymaster.com and pulseway are connected but what do I need to put in here ? Cause I don't have a dedicated server ? Please advice asap I also don't find a Forum of integration to add this.

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Hi New trialist here and was wondering if the community would be able to assist with some of my queries instead of flooding official support with these queries. TYIA. (a) Notifications Understand that there are 2 types of the notifications - PUSH and EMAIL. Have been able to enable them using the PW Manager. If both are enabled, does that mean all devices in my account that are PUSH capable will receive these PUSH notifications while at the same time, EMAIL notifications will also be sent out? ( Notifications - Email I am only trialing the professional version, not enterprise. Understand that one is able to customize the email notifications in the enterpris…