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MichaelS

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About MichaelS

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  1. MichaelS

    Group Policy Mgmt in 6.0?

    Hello Darien, In Pulseway 6.0 the group policy management has been moved to WebApp -> Server Admin -> Configuration -> organization / site / agent group -> Policy tab
  2. MichaelS

    Webcam View: Front vs. Rear Camera

    Hello to my best knowledge, there were no changes introduced to the video modules however, I believe you may work around this shortcoming by playing with the cameras from the device manager (as long as you keep just one camera switch on Pulseway agent should automatically redirect to the active one)
  3. MichaelS

    The agent failed to start rd session

    Hello Adam, Can you please contact our Support Team at support@pulseway.com regarding your query
  4. MichaelS

    Network Discovery across VLANs

    Hello Haddi, Noted, I'm going to forward your request to for further evaluation.
  5. MichaelS

    Deploy Baseline Monitoring

    Hello, Yes, the export/import would definitely do the trick, however, I would like to encourage you to use our automated deployment feature when possible as it comes with an option to select and import agent settings from already a preconfigured agent. the other solution would be to use a more centralized approach and to configure your agent using the Group Policies (click here for more info)
  6. MichaelS

    Local Keyboard Input Suppressed with Remote Session active.

    Hello Kasey, Thank you for reporting it, I will forward your concerns to my colleagues in the Development Dpt for further investigation.
  7. MichaelS

    Change Group Name Via Automated Script?

    Hi JDAIII, System names can be easily edited from PowerShell with help of the below script. Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name ComputerName -Value "your_system_name" Would you like to set your Pulseway computer name to the actual hostname simply leave the 'value' blank Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name ComputerName -Value "" Unfortunately the same is not supported for MacOS, and any changes will need to be done manually. Really sorry about that...
  8. MichaelS

    Remote Desktop On Mac

    Hi Levi, The work is still in progress, will let you know as soon as I have the details.
  9. MichaelS

    Email routing to custom queue

    Hello Mario, To see my reply to your previous post please click here. Would you need anything else, just drop us a line on the forum or at support@pulseway.com Always happy to help!
  10. MichaelS

    Delete Desktop Short Cut

    Hello Dennis, You can remove the link from numerous machines at the same time by creating a script containing the below line and executing it on the desired scope of machines using task. Remove-Item 'C:\Users\Public\Desktop\Nortrux IT Help Desk.lnk' -force For more information on the subject of creating and running scripts through Pulseway, please click here
  11. MichaelS

    How to route tickets to particular queues?

    Hello Mario, You were right to look for those settings in Workflows. Create a new workflow, navigate to the Conditions tab and look for title filter under the Tickets section. once done go to Updates tab and select the queue of your choice Hope it helps, problems please let us know!
  12. MichaelS

    More AV choices

    Hi, Thank you for your suggestion. We will take it into consideration.
  13. MichaelS

    RMM assets not appearing in PSA

    Hello, You may try to cross-reference any asset overview reports based on the system name from RMM and PSA to highlight the differences. Regarding the forced registration of assets in PSA - I've raised the issue with my colleagues from the Development Department and we would consider it for the further release.
  14. Hello everyone, Pulseway collects asset information data once every 24 hours and it should not contribute much to the network traffic. all of the above data and many others can be accessed directly from the Reporting section (please look for any Asset or Audit related reports)
  15. MichaelS

    Reports Not Working! - Reboot Service Please.

    Hello, Apologies for the small delay in getting back to you. I was assured that the reporting issue was sorted overnight. Would you still be experiencing any problems please contact us directly at support@pulseway.com
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