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Set maintenance mode from PSA


David
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I'd like to temporarily disable notifications for any account that is 30 days overdue.

By switching on Maintenance Mode, does this stop support requests via the taskbar icon?

Does the PSA have the ability to automatically trigger Maintenance Mode?

Thanks,

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  • 2 weeks later...
  • Staff

Hi David,

I'd like to temporarily disable notifications for any account that is 30 days overdue.

By switching on Maintenance Mode, does this stop support requests via the taskbar icon?

No, this will not stop the support requests from the monitored system. This is by the design.

Does the PSA have the ability to automatically trigger Maintenance Mode?

Unfortunately, this functionality is not supported at this time, however, we will consider the possibility to introduce this functionality into the future release.

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