MaxITGarrett Posted June 9, 2018 Share Posted June 9, 2018 I notice that there are tickets coming from RMM events, such as offline statuses for servers where it takes up far more room than it should. Both the title and the description contain the same information: Quote The computer 'MYSERVER' in the group 'My Servers' is offline. NOTE: The computer could still be up and running but it has stopped communicating with the server (usually due to the loss of network connectivity). Only the first line is necessary in the title, or something like, "'MYSERVER' in group 'My Servers' is offline" with the full description within the ticket. Link to comment Share on other sites More sharing options...
Gary Haberl Posted June 12, 2018 Share Posted June 12, 2018 I couldn't agree more Max. It feels like the RMM is putting all the info for a ticket in the title and description of the ticket. The title of the ticket needs to be short. Our Techs have complained about this many times, and again in our meeting today. Gary MaxITGarrett 1 Link to comment Share on other sites More sharing options...
Staff Chris Posted June 22, 2018 Staff Share Posted June 22, 2018 Hi All, Thank you for your suggestion. I have added this to the list of the suggested enhancements. Gary Haberl 1 Link to comment Share on other sites More sharing options...
Gary Haberl Posted June 23, 2018 Share Posted June 23, 2018 Fantastic news Chris. Thank you. Link to comment Share on other sites More sharing options...
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