Bugs

Hey Pulseway, I don't want to be an ass about small things but I noticed that in the Web App => Server Admin => Overview => Notifications History the "7 days ago" marker is off by a day. It shows it 6 days ago. Same story with the 15 day marker, which is at 14 days ago and so on. I thought I'd just let you know, since it caught my attention. - Jaapyse

Hi, excellent application, must say and we'll purchase it definitelly! One of the bugs I noticed is that PING sensor within application on Ubuntu 10.04 linux is much different from ping, issued via console. For example, PCmonitor reports ping alarm, because it it over 24 ms... ....but at the same time I was pinging the same target via console, getting latency times from 0,8 to 1,2 ms, not more. I assume PCmonitor ping uses some internal mechanism to ping, but it probably does some job at the same time, so it skips some replies. Or not. But the fact is, that (at least on Linux, tested on 2 different linux boxes) reported pings are not real.

I upgraded most of the computers in my office to windows 10 however the service doesn't want to start after a reboot. I can't say that its every pc that was upgraded but its only happened to pc's that were upgraded. Thanks.

In the local version of services i can see automatic etc.. and do a right click to select and monitor running or automatic services. With the manage systems option.. none of them are here.

Today all of my Linux servers were reported offline by Pulseway. I checked and the agents were all crashed. When I tried to restart I get the following from syslog: Dec 23 19:27:24 email pulseway: Configuration read successfully! Dec 23 19:27:26 email pulseway: Cannot open /var/log/wtmp Dec 23 19:27:26 email pulseway: Got exception signal: 11 Dec 23 19:27:26 email kernel: [768393.476883] pulsewayd[2596]: segfault at 0 ip 00007fa06b047374 sp 00007fa068f8d690 error 4 in libc-2.15.so[7fa06afd9000+1b5000] They are all running Ubuntu 12.04.

Hi, I am having issues below after installing Pulseway on my VMs and backing up via Altaro. Checking the forum I found an old post that recommends “Disable hard disk monitoring to prevent VSS locks” is that still the recommended fix for the below error? I was able to disable the Backup (volume checkpoint) in the hyper-v manager to get backups to start/complete but would rather not have to do this each time. Thanks for any help!! Altaro Error Hyper-V reported that there was a problem taking an internal shadow copy on this VM. This may be a temporary problem and the Microsoft recommended way to fix this error is to wait ten minutes and then repeat…

Hi, My motherboard has 6 fan headers, bit only 2 are listed in PC Monitor... Fan 1 and Fan 3 respectively. It also has quite a few Temperature sensors but again only showing a few of them. This used to show pretty much everything on previous versions, so not sure what has changed. I have reinstalled Windows 7 64bit Ent, but is still the same. Is there anything I can do to check the sensors are being picked up correctly, registry entries perhaps? Failing this, is it possible to download earlier versions that seeme to be more compatible with my Motherboard? I love this application, it really does help... So thank you! Just hope I can get it working perfectly again. …

When attempting to use the Remote Desktop Client to connect to a Windows 2003 Server I receive the message: "The screen cannot be captured at the moment. This could be due to fast user switching or a minimized/disconnected remote desktop session". I've seen this error documented on other forums for TeamViewer and the vendor says the latest version resolves it. There is also a workaround documented here: http://ram.kossboss.com/teamviewer-error-screen-captured-moment-due-fast-user-switching/ , but I can't implement it because I can't find the service by the TeamViewer name or access a stand alone installer of the RDC. I'm hoping Pulseway techs monitor this forum since I…

Processes on SBS 2011 reporting wrong memory usage for Microsoft Exchange Store. Actual value in Task Manager - 380,412K, Value in Pulseway Processes - 9770MB. Agent Version 4.8.5

Hi there, I wanted to change the agent on a machine so it did push alerts only and no emails. When I went into "account details" I unchecked the "email" checkbox and tried to hit "save" but it said my email address is invalid....this is because the TLD for my email address is .CONSULTING ....I am assuming that the agent validates the email address based on the TLD, and .CONSULTING isn't on the list. Can someone look at this please? Thanks in advance!

Dear, We get on our server error messages with VSS drivers. We have windows server 2012 running, then turned HyperV VM with Windows 2012 with Exchange 2013 On the Windows Server 2012 (HyperV) reversed backup software 'Altaro Backup. This software gives error making snapshot, the VM (Windows 2012 with Exchange 2013) ---------- Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {74600e39-7dc5-4567-a03b-f091d6c7b092}. Routine details BeginPrepareSnapshot({2754836b-5bd3-4409-a1e8-392cc57c8d8a},{9a9099aa-7715-4525-a3d7-442781ece504},\\?\Volume{4ce56dfa-76a0-11e4-80b3-806e6f6e6963}\) [hr = 0x80070020, The process cannot access the fil…

Hello, I have found that running chocolatey install or uninstall commands via Powershell through the webapp results in the client showing "offline" in Pulseway. I have experienced this with Windows 7 Professional and Windows 10 Enterprise. After checking the system I dont see any errors in the Application or systems logs and the Pulseway service is still running. I used a command like this "choco install skype -y" which should just install the skype package from the chocolatey repository. After restarting the pulseway service on the client it appears online again, but for me this is quite a problem since I update third party packages via remote powershell and chocola…

Since my client agent version update to 4.8.4 I have not been able to view Windows Updates in different apps. I have Android and Windows for the monitoring and I've even tried the web application. I have mixed environments with Windows 7, 8 and 10 and the issue exists for them all. It may not be version 4.8.4 that is the issue. Could be a Windows Update that caused the issue. I keep most of my systems completely up to date including all optional updates. Any help will be appreciated.

Dear Professional: Pulseway Version 4.75 (build 5) On one machine, Pulseway PCMonitorSrv.exe runs 40 to 50% CPU usage for maybe 80% of the time in a kind of cyclic fashion ... not always at 50%, sometimes at 5%. One single machine exhibits this behavior for about 5 or 6 months now. The machine (and others) have been running PCMonitor/Pulseway successfully since the beginning. Several machines (clients & servers) have run fine for years. Ordinarily, I would kill process tree and move on in the hope that the bug or issue would be corrected in a release wave. So, by now I come to the conclusion that I have a mis-configuration or some other issue I need to fix on my…

Remote Desktop Client does not allow me to connect. States "Please update your agent". How do I update the agents remotely? Attached is a picture of the error.

I keep getting this in my system log on ubuntu 14 pulseway: Error while registering online:SOAP 1.1 fault: SOAP-ENV:Client[no subcode]#012"Timeout"#012Detail: connect failed in tcp_connect() Anyone seeing this?

I'm trialling the software on a couple of servers and workstations but we've run into an issue during install on a Windows 2012 Essentials server. During install we get an error relating to a corrupt cabinet file, anyone else had this issue?

I am running PulseWay on my Mac laptop, running 10.10. Agent version 4.7.6. This doesn't happen all the time, but when it does it won't stop until I reboot the machine. About once a week, and I haven't figured out why yet, PulseWay's Helper crashes. When it does, launchd attempts to restart it. I then crashes less than a second later, and this goes on forever until I reboot. I've tried using launchctl to unload then reload the Daemon, but that is ineffective. The only thing that returns the system to normal is a full reboot. There is also a heavy load on system resources when this happens, as the crash reporter loads for every crash and slogs down the system. I'd re…

Hello, When trying to install the Pulseway manager 4.8.2 today on a number of PC's and received the following error: The formatter threw an exception while trying to deserialize the message. .... (see attached screen shot for reset of the message). I'm new to Pulseway, having just installed an Enterprise Server instance (version 4.8) so am unsure whether this is a bug, or a deployment or newbie issue. I only just noticed that the agent version on your website is 4.8.2 and I'm assuming that our server is 4.8, given that I can still install the 4.8 agent without error. So with this error occurring using 4.8.2, do I need to upgrade the server, or is this minor version incom…

I sometimes work behind an auth proxy. Sometimes I forget to select the proxy option in Remote Desktop before I attempt to log in. Next time I try and log in, after setting the proxy settings, it never logs in. I start task manager and kill the pulseway processes, but it makes no difference. The error is the 407 proxy requires authentication error. Curiously, if I start the Dashboard, it works fine.

I just started installing Pulseway on a handful of servers on Friday and when my backup solution (Altaro HyperV) ran I received an identical error from all the servers that had Pulseway installed. All other servers backed up normally. A second attempt at a backup on one of these servers resulted in the same error. Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {74600e39-7dc5-4567-a03b-f091d6c7b092}. Routine details BeginPrepareSnapshot({3a3f5c6c-b8ea-41e6-9c7c-4395e32eed8e},{6d6dfab3-cbbd-453f-9574-1c9028bc5084},\\?\Volume{72837287-f3cb-11e2-be5a-806e6f6e6963}\) [hr = 0x80070020, The process cannot access the file because it is being u…

We are trying to set up SSL certificate monitoring, and it's working fine for our standard certificates, e.g. test.company.com and prod.company.com. When viewing the certificates in the app we get the number of days left before expiration. So far so good. However, as soon as we add our wildcard certificate, *.company.com, to the configuration, the "Certificates" page for the server in the app just shows "Loading monitored certificates...", eventually yielding "Data not available." As soon as the wildcard certificate is removed from the config, we can view the others just fine.

Not sure if this is already a known issue??? Windows Updates Report doesn't work (IOS, HTML5, Andriod etc.). All agents come back with "Status Unknown". Darryl

Hi guys, I've configured the Monitor and Manage Windows Azure, and successfully added my subscription. However I don't see any additional options in either the mobile app or web portal - am I missing something? Thanks

Hi, with Remote Desktop version 4.7.6 I noticed some bugs: When Remote Desktop is opened for some time, the Num Lock on my local keyboard gets set to whatever is set on remote machine and cannot be changed as long as Remote window is opened.Also typing into local programs is not possible if remote window is frozen (which seem to happen after leaving remote window active for few hours). Closing Remote window helps.ALT+TAB does not work in remote window, neither inside it, nor out of it (I expect it would switch windows either inside remote session, or to switch off of remote window, but nothing happens)And to wishlist: Copy-Paste file transfer to/from remote computerand ma…