Bugs Latest Topics

Can't download files from devices

Wed, 08 Apr 2026 17:51:29 +0000

For several days now, I can't download files from any device. See attached error.

Pulseway 9.25 Constant "Up and running" notifications

Thu, 12 Mar 2026 22:46:48 +0000

I recently noticed on several Windows 11 endpoints that have automatically updated to version 9.25, I am getting constant "up and running" notifications through my Android app (which is on 9.24, the latest version). When I log on to the endpoints, I am unable to open Pulseway Manager right away since it seems to crash on its own. Once I go to Task Manager to kill the process tree, I'm able to open the app. I can't say if this happened with Windows 9.24 version of the app.

For now, I have turned off the "Send a notification when the computer is started with priority: ", which seems to have mitigated the problem.

Buggy MFA on mobile app

Tue, 23 Sep 2025 21:06:25 +0000

Hi,

dunno if this is a bug or just me, but recently, probably with MFA implementation, I have constant problems opening the app on mobile (Android 15, Samsung Galaxy S21). It always asks for username, password, which is annyoing anyways, then stupidly wants me to confirm login from trusted mobile app... but THIS is trusted mobile app!!?? Sometimes I get thru by killing the app, restarting, entering credentials (again!), then somehow I can enter MFA from my Authenticator.

This become so annoying, that I am considering abandoning Pulseway, despite I am one of life long customers.

Any ideas? What am I missing?

"Corrupt" Pulseway Agents after agent updates by Pulseway Staff - Aware but no ETA of a fix.

Thu, 29 Jan 2026 14:11:20 +0000

I have already reported this to Pulseway Support and am meeting with them ovcer Zoom today to try and resolve. I am trying to gain more information and see if the community is also having issues. We have been deploying the Pulseway windows_agent_x64.msi over GPO as I image them and move them to an OU "Open and Ready" designated for deployment of the application.

In late October we imaged and deployed many Windows 11 laptops without issues. None of those deployed laptops seem to having this issue... working great. This month I have swapped out some older Windows 11 laptops and reimaged them, and installed the Pulseway agent over GPO as usual... Install goes fine but then the agent wont update and Remote Control is missing... the Update log does not get updated and the machine enver receives updates... it's broken. Very Broken.

I have tried other methods and get an error:
Pulseway: "This advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation interface option of the package to basic."

I have tried:
Recreating the GPO Policy.
Updated Software Restirctions Policy to include the msi path.
Updated the Trusted Root Certificates. (roots.sst)
Manually installed from local drive
Disabled UAC on the Laptop (for testing)
Tried repair installation after install
Removed the latest Windows 11 Updates (The ones I can remove)
NO Antivirus installed / Firewall disabled (for testing)
Verified the .msi cert is valid...

SignerCertificate                         Status                                 Path
-----------------                         ------                                 ----
C32461866177F1AA99D7592E269EBDDC083AA0FD Valid        windows_agent_x64.msi

>>> NONE of this fixes it.

This has been working flawlessly for over a year... Not sure what broke it.
No Major changes here... Network has been flawless... Windows 11 amazing.

This a Pulseway problem?
I don't like the blame games... I am about function and working to fix / progress.
I see another posts with .Net issues and Agent failure and wonder if this is related.

Any help or Suggestions are Appreciated!! Crazy!
> I may install Windows 10 on a system and see if the PW Agent is still broken or if I can getr more infomration. (Windows 10 no longer supported of coarse)

Just plain can't Remote Into Mac Device

Thu, 08 Jan 2026 15:33:50 +0000

Launching Pulseway macOS Remote Control, nothing happens, so I download the macOS Pulseway Remote Control Client on the mac device (the wording in the suggestion is phrased confusingly, but it's a .pkg file so probably not intended for my windows computer). Then I rerun the macOS Remote Control and it still does nothing.

And both PulsewayAgent and Pulseway Remote Control have permission enabled on the mac for Accessibility, Input Monitoring, and Full Disk Access; PulsewayPreLoginHelper has permissions for Accessibility; and PulsewayAgent has permissions for App Background Activity.

Am I missing something? I don't believe so, and I see others have had issues with Pulseway here.

Get "the remote control session was closed" errors from Pulseway Remote Control on Mac client -> Windows server

Fri, 14 Nov 2025 16:42:51 +0000

I just started using Pulseway and I am using the Pulseway Remote Control application on my Mac to connect to Windows server. I am seeing a lot of "the remote control session was closed" errors from the client. Oddly this only seems to happen with certain servers. I am running version 9.21 (build 2025093001) on Sonoma 14.6.1. Is this a known issue with the Mac client? My colleagues on Windows clients are not reporting any issues. My network is stable and no other applications are having any issues.

Patch Management - Treesize Free creating log file C:\Program (missing quotes)

Thu, 06 Nov 2025 09:47:46 +0000

Users with "TreeSize Free" app installed or updated via Patch Management received a Filename Warning message this morning when starting Windows 11 Pro workstation (25H2):

"There is a file or folder on your computer called "C:\Program" which could cause certain applications to not function correctly. Renaming it to "C:\Program1" would solve this problem. Would you like to rename it now?"

We found that a file called "Program" located in C:\ had been created during patching yesterday which is actually a logfile from Pulseway patching when it updated TreeSize Free on the workstations. Opening the logfile shows:

2025-11-05 13:02:53.520 Log opened. (Time zone: UTC+00:00)

2025-11-05 13:02:53.520 Setup version: Inno Setup version 6.4.3

2025-11-05 13:02:53.520 Original Setup EXE: C:\WINDOWS\SystemTemp\smclient_workDir_20251105125748944\TreeSize.exe

2025-11-05 13:02:53.520 Setup command line: /SL5="$11000CE,15088302,893440,C:\WINDOWS\SystemTemp\smclient_workDir_20251105125748944\TreeSize.exe" /verysilent /norestart /lang=en /log=C:\Program Files\Pulseway\Patch\logs\4W2V7E_20251105125748932\treesizefree_install.log /allusers

Note that the log file is not contained within quotes so instead of creating the logfile at C:\Program Files\Pulseway\Patch\logs\4W2V7E_20251105125748932\treesizefree_install.log it instead created the file C:\Program

Please check all patching logfiles are contained in quotes otherwise users will get this Windows message. Thank you.

Program.txt Program

Microsoft Defender reporting pulsewayhardware.sys as malware

Sat, 14 Jun 2025 22:49:53 +0000

Several times now, Microsoft Defender for Endpoint has identified the following file as malware and has quaratined it:
Filename:
pulsewayhardware.sys

Hashes:
Hash SHA1
d25340ae8e92a6d29f599fef426a2bc1b5217299

Hash SHA256
11bd2c9f9e2397c9a16e0990e4ed2cf0679498fe0fd418a3dfdac60b5c160ee5

Threat:
Winring0

Defender engine version
1.1.25050.6

Defender Mocamp version
4.18.25040.2

VirusTotal link:
https://www.virustotal.com/gui/file/11bd2c9f9e2397c9a16e0990e4ed2cf0679498fe0fd418a3dfdac60b5c160ee5

Detection

VirusTotal detection ratio

2/72

Malware detected

VulnerableDriver:WinNT/Winring0

Object details

File size

14.54 KB

Is PE

true

Issuer

GlobalSign ObjectSign CA

Signer

Noriyuki MIYAZAKI

PE metadata

Original name

WinRing0.sys

Company

OpenLibSys.org

Product

WinRing0

Description

WinRing0

File prevalence

Organization devices5

Organization cloud apps0

Worldwide devices10k+

Worldwide observed devices

Time

First seen

Mar 3, 2013 6:00:43 AM

Last seen

Jun 13, 2025 5:47:56 AM

Is this an actual Pulseway file and has anyone else experienced this on any of their agents? What other info can I provide?

And before anyone asks, I only deploy agents from the SaaS Pulseway server instance.

Thanks,

Bart B.

PulseWay Deploy detected an blocked by Microsoft Defender as 'Vigorf'

Tue, 28 Oct 2025 11:32:46 +0000

This is the report from Microsoft defender:



An active 'Vigorf' malware was blocked

New

Detected

Low

10/27/2025

3:33:33 PM



[17044] PCMonitorSrv.exe created file

PCMonitorSrv.sys

Malware

3:33:33 PM



[4] ntoskrnl.exe loaded image

PCMonitorSrv.sys

Malware

SHA1

d25340ae8e92a6d29f599fef426a2bc1b5217299

Path

C:\Program Files\Pulseway\PCMonitorSrv.sys

Size

14 KB

Is PE

True

Last modified time

Oct 27, 2025 3:33:33 PM

Initiating process



[4]

ntoskrnl.exe

Process id

Execution details

Token elevation: Default, Integrity level: System

Image file path

C:\Windows\System32\ntoskrnl.exe

Image file SHA1

d50cebb81fe449e0d62a4ae92b185b917e898eef

Image file creation time

May 12, 2025 7:48:05 AM

Image file last modification time

May 12, 2025 7:48:06 AM

PE metadata



ntoskrnl.exe

User



NT AUTHORITY\SYSTEM

PE metadata



PCMonitorSrv.sys

Original name

WinRing0.sys

Compilation timestamp

Jul 26, 2008 4:29:37 PM

Company

OpenLibSys.org

Product

WinRing0

Version

1.2.0.5

Description

WinRing0

Remediation details



Defender detected 'Trojan:Win32/Vigorf.A' in file 'PCMonitorSrv.sys', during attempted open by 'ntoskrnl.exe'

Malware

Is runtime packed

False

Threat name

Trojan:Win32/Vigorf.A

Remediation action

quarantine

Remediation action result

Fail

Detection time

Oct 27, 2025 3:34:05 PM

3:34:05 PM



ntoskrnl.exe interacted with file

PCMonitorSrv.sys

Malware

SHA1

d25340ae8e92a6d29f599fef426a2bc1b5217299

Path

C:\Program Files\Pulseway\PCMonitorSrv.sys

Size

14 KB

Is PE

True

Creation time

Oct 27, 2025 3:33:33 PM

Last modified time

Oct 27, 2025 3:33:33 PM

Initiating process



[4]

ntoskrnl.exe

Process id

Execution details

Token elevation: Default, Integrity level: System

Image file path

C:\Windows\System32\ntoskrnl.exe

Image file SHA1

d50cebb81fe449e0d62a4ae92b185b917e898eef

Image file creation time

May 12, 2025 7:48:05 AM

Image file last modification time

May 12, 2025 7:48:06 AM

PE metadata



ntoskrnl.exe

User



NT AUTHORITY\SYSTEM

PE metadata



PCMonitorSrv.sys

Original name

WinRing0.sys

Compilation timestamp

Jul 26, 2008 4:29:37 PM

Company

OpenLibSys.org

Product

WinRing0

Version

1.2.0.5

Description

WinRing0

Remediation details



Defender detected 'Trojan:Win32/Vigorf.A' in file 'PCMonitorSrv.sys', during attempted open by 'ntoskrnl.exe'

Malware

3:34:05 PM



PCMonitorSrv.sys

Malware

SHA1

d25340ae8e92a6d29f599fef426a2bc1b5217299

Path

C:\Program Files\Pulseway\PCMonitorSrv.sys

Size

14 KB

Is PE

True

Creation time

Oct 27, 2025 3:33:33 PM

Last modified time

Oct 27, 2025 3:33:33 PM

Signer

Noriyuki MIYAZAKI

Issuer

GlobalSign ObjectSign CA

VirusTotal detection ratio

4/72

Initiating process



Additional related files

PE metadata



PCMonitorSrv.sys

Original name

WinRing0.sys

Compilation timestamp

Jul 26, 2008 4:29:37 PM

Company

OpenLibSys.org

Product

WinRing0

Version

1.2.0.5

Description

WinRing0

Remediation details



Defender detected 'Trojan:Win32/Vigorf.A' in file 'PCMonitorSrv.sys', during attempted open by 'ntoskrnl.exe'

Malware

Is runtime packed

False

Threat name

Trojan:Win32/Vigorf.A

Remediation action

quarantine

Remediation action result

Fail

Detection time

Oct 27, 2025 3:34:05 PM

We are having this issue on multiple workstations where the deployment was done.

MAC Administrators be aware of Pulseway ! Their remote in app does not work on Macs !

Thu, 24 Oct 2024 19:00:29 +0000

Hello guys.

I am a Mac user administrator and have been trying to use Pulseway platform and for the most of time web interface works ok.

I have Mac computers (Desktop and laptops ) deployed in my company and Support and Development team is a joke at Pulseway.

I had a really bed experience since we started using the platform since February. I Opened 3 Tickets regarding this issue and since February was not fixed and resolved.

Pulseway simpluy ignores and does not take you seriously 9 months passed and i can not use Remote Control or remote host from any of my Mac Computers !.

So if you have a mac as administrator forget about "Pulseway Remote Control" app on mac !.

You will have to use third part apps and pay extra like me. Teamviewer, Anydesk or another RMM provider which i tested before Pulseway and worked on mac just fine to remote in to monitored machines. But Unfortunately not on mac.

It fails to work on Intel based Mac , Apple Sillicon M3, theonly one other machine i could get it to work is M1 Only !! but with the recent update it started crashing a lot.

I m very disapointed that Mac Development team does not do any serious work on getting "Pulseway Remote Control" work on all Apple computers.

Others can.

So if you need a remote control an Macs think twice and test it using their Trial signup before committing to Lockable Contracts !.

I hope that someone will take that issue seriously and fix that ASAP.

Frustrating

Pulsway not closing remote sessions correctly

Thu, 28 Aug 2025 08:33:07 +0000

I have noticed recently that after I have remoted in to a client (seemingly all my clients, different versions of windows), and then disconnect from the client, I cannot log in again.

When I try to log in again, I get stuck on the view "Connected. Waiting for screen update".

I have noticed that if I kill the process "Pulsway User Agent" on the client machine, I can again log in to the computer.

On the client, the window in the lower right corner that says that some one is logged in does not disappear when I close my connection.

We have over 140 clients on our account, so far this issue has been on all of the ones I have tested it on.

Unreliable offline time

Wed, 23 Jul 2025 06:18:22 +0000

Pulseway is showing random offline time for devices. I have several devices being shown days offline when they have been online just hours ago. One of them is showing offline since 224 days ago but patch management history shows that it has been updated 12 days ago. Another shows 64 days offline and patched successfully 6 days ago.

Pulseway agents not working anymore after Windows NET.Framework Patch

Thu, 14 Nov 2024 15:07:53 +0000

Hello all,

We have agents running over multiple rds environments.

Pulseway has patched Net.Framework

After this patch Pulseway dashboard is showing those systems as offline but they are up.

What ive tried:

Executing the PCMonitor.exe is not showing or doing anything
Reboot rds servers
Restarting service PCMonitorsrv.exe in services, is giving me this error: 'Windows could not start the Pulseway service on Local Computer / Error 1053: The service did not respond to the start or control request in a timely fashion.

Weird thing is, Pulseway dashboard is working on those systems, but the agent is not working.

Please help me out!

Regards,

Leroy

Vulnerability in On-Prem WebApp

Fri, 01 Aug 2025 14:33:22 +0000

How do I reach support to address an issue I've been trying to get resolved for a few years now [Vulnerable JS Library]?

Price amount generate back to 0.00 on Billing link after posting on Billing Review

Mon, 21 Jul 2025 13:35:07 +0000

Good day, I was testing the billing for different contracts.
I was testing the billing for retainer hours services. I added time on a sample ticket I created, and ready to post the hours on the billing review. Instead of posting the retainer hours on the retainer link on the billing review, I was using the labor hours link in the billing review. This is to monitor the actual hours used in a month, so I choose to use the retainer hours contract for that. Now here's the problem I encountered.

After I post the Labor hours on the billing review page with 5$ price per hour, when viewing the details on the billing link, the price amount generated was 0.00.
It should show the 5$ amount that I posted from the billing review right?

Can someone help me with this?

S.M.A.R.T. disk error notification not working

Thu, 22 May 2025 19:45:39 +0000

I have S.M.A.R.T. disk error notification enabled as critical for all our Windows machines but I have one machine that has a failing SSD according to CrystalDiskinfo but no notification was sent/reported with Pulseway. Is there a known issue with S.M.A.R.T. disk error notifications? Or is there a configuration error I made?

Your request Status is: Enqueued - How to fix this

Mon, 07 Jul 2025 06:22:12 +0000

I'm trying to post a bill and it keeps sending me this system message, "Your request Status is: Enqueued." It's been 3 hours already.
tried other billing review services, same system message shows, it won't proceed to posting services to billing.

Low free memory notification not sending

Thu, 15 May 2025 07:25:21 +0000

I have no issue setting up and receiving notifications from pulseway on windows server 2019... apart from:

>Low free memory

Tested on two machines and it's totally ignored on both. I've tested changing %, high and low and I delete all notifications first, before testing.

It is the only one I'm having issues with. CPU is fine. Uptime is fine. Processes and event logs.... fine.

Anyone else experiencing this?

Pulseway Dashboard - Deleting a notification brings it back within few seconds

Tue, 28 Jan 2025 21:26:11 +0000

Since 24th Jan, when I delete a notification via Pulseway dashboard it come back with same timestamp within in few seconds. However, I am able to delete notifications permanently via the mobile app. Anyone else having the same issue ?

Also, for past 2 weeks pulseway ticketing is very slow, when you try to create a new ticket or add notes etc.. the load time is very high.

Devices... Roles... Cannot Remove/Edit a role nor delete a listed server

Tue, 04 Feb 2025 08:38:24 +0000

After our new account set up/successful agent installation, I found a Hyper-V (1 system) role created.
I cannot delete it or edit it. When I drill down to the actual server involved (which by the way does not play any Hyper-V role in any sense), I get a spinning icon and then a red error message "Data not available".

How can I remove or edit the role? Or remove that machine from that particular role?
Also is there somewhere in the documentation that outlines the purpose of "Roles" and what I can do with this particular feature?

The agent failed to start the rd session (proxy)

Wed, 18 Sep 2024 09:57:16 +0000

Hi Pulseway Support,

Since weeks I'm unable to use Remote Desktop for a specific customer through proxy.
(Although, I can see that the systems are online etc.)

In the settings of Pulseway Manager, I have set the correct proxy. Also, in the debugging logs on the client side the rd request appears to be received, but it still gives me the error (see attachment).

According to the company that there's in between did double check the IP addresses and aligned what's on your page:
https://intercom.help/pulseway/en/articles/3436466-pulseway-ip-addresses-used-by-the-pulseway-agent
(The instance IP address that's linked to my url is also whitelisted).

Sadly, still the same error.

I hope you can help me with this.

pulsewayd 9.9 hogging CPU on Raspberry Pi B+ (Raspbian Buster)

Fri, 10 Jan 2025 15:15:45 +0000

I have pulseway 9.9 running on 100+ solar-powered Raspberry Pi B+ (Raspbian Buster). They have been running smoothly for over a year, however within the last month on approx. 30 of them, CPU utilisation has increased from 5%-10% to 95%-100%. Stopping pulseway stops the issue and starting again resumes it.

How to go about diagnosing problem?

Custom Tile - Stopped working.

Sun, 15 Dec 2024 19:14:00 +0000

Is there a way to set up an alert when the custom title stops working or starts to error?

We use a tile that connects to an external web host to install our AV/EDR, but it has started saying "Failed to Download" and didn't give an error other than in Title list Ux.

Regards

Unable to create a new scope

Sat, 03 Aug 2024 01:37:59 +0000

I am unable to create a new scope.

Error: Scope not found.Scope not found.

Fix for "This application version is no longer supported, please update it"

Mon, 09 Sep 2024 15:19:10 +0000

We've discovered that some old installations of the Pulseway app are incorrectly displaying the "This application version is no longer supported, please update it" message. To resolve the issue, you just have to sign in again. Our development team is working on releasing an update that detects this situation and prompts you to re-authenticate automatically.

On the Android app, if you don't can't use the "Log out" function, just long press on the app from the home screen and select "Clear storage" and you should be prompted to authenticate when you open the app.

We apologize for the inconvenience caused.

-Paul