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About Matt

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    IT Sidekick

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  1. Has anyone been able to get this to work?
  2. Thanks for getting right on it. I am looking forward to the release.
  3. This seems to be back again...
  4. Thanks! Everything seems to be working correctly now.
  5. Interestingly, the notifications are still cleared, when I complete a ticket in the PSA system.
  6. For about the past three and a half hours, new alerts from Pulseway have not created tickets in the PSA system.
  7. This has happened to me a number of times as well. It seems to happen if you switch back to your desktop while the remote desktop is opening. To regain use of the keyboard, I just click in the remote desktop session, type something, and then go back to my desktop.
  8. I can't find the option for a custom icon. Could someone point me in the right direction?
  9. I have not noticed this issue anymore since I was vigilant in making sure I clicked the "Acknowledge" button on the final page. If I click this button, everything seems to work. If I don't, the ticket may not be cleared. I think it has more to do with the "Enqueued" process not completing because I leave the page too soon. Patience is a virtue. . .
  10. For the last couple of days, computers have been reporting the definition updates for Windows Defender as important or critical. Previously, they were recommended, which would not trigger an alert. The previous rating worked much better since they come out multiple times a day and are almost always quickly, successfully and automatically installed by Windows. Is there anything that can be done to stop an alert every time Windows Defender has a definition update?
  11. On my account, it will work if I do the tickets individually, but if I attempt to use the batch option, it does not delete the notification from Pulseway. This morning is the first time I had any issue.
  12. Matt

    Outlook Sync Tool

    I just wanted to update that I was able to get this to work, and it is great! I would recommend anyone that uses outlook give it a try. Thanks again for a great product.
  13. Matt

    Outlook Sync Tool

    The other day, I noticed the Outlook Sync tool under the Downloads menu and thought it would be great to be able to sync the calendar with Outlook. However, when I tried to install it, I received an error that it "cannot be installed due to a general Installer error 0x8007007E". I am running Outlook 2016 on a Windows 10 Pro system. I was basically wondering if anyone else has been able to use this tool successfully? Thanks for your assistance!
  14. Matt

    Wrong CPU Usage

    Yes with the result "Info: Successfully rebuilt performance counter setting from system backup store." Unfortunately, there is no change in the CPU usage reported.
  15. Matt

    Wrong CPU Usage

    I am experiencing the same issue. Were you able to resolve it? The CPU usage on computer 'X' in group X' is above 90% for the last 15 minutes. Top Processes: - WMI Provider Host (wmiprvse.exe): 0.42% - Pulseway Service (PCMonitorSrv.exe): 0.29% - Host Process for Windows Services (svchost.exe): 0.03% - Desktop Window Manager (dwm.exe): 0.02% - Host Process for Windows Services (svchost.exe): 0.01% - Host Process for Windows Services (svchost.exe): 0.01% - Host Process for Windows Services (svchost.exe): 0.01% - Local Security Authority Process (lsass.exe): 0.01% - 64-bit Synaptics Pointing Enhance Service (SynTPEnhService.exe): 0% - Adobe Acrobat Reader DC (AcroRd32.exe): 0%
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