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Matt

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About Matt

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    IT Sidekick

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  1. First of all, thank you for this integration. This should prove to be much easier for techs to view and update their tickets. I do, however, have a suggestion to make it even better. I think it would be useful to be able to filter on ticket status. For example, show all tickets except completed. Thanks again for your hard work! Matt
  2. It appears Pulseway PSA was updated to version 4.0.25, but the problem persists.
  3. Has anyone been able to get this to work?
  4. Thanks for getting right on it. I am looking forward to the release.
  5. This seems to be back again...
  6. Thanks! Everything seems to be working correctly now.
  7. Interestingly, the notifications are still cleared, when I complete a ticket in the PSA system.
  8. For about the past three and a half hours, new alerts from Pulseway have not created tickets in the PSA system.
  9. This has happened to me a number of times as well. It seems to happen if you switch back to your desktop while the remote desktop is opening. To regain use of the keyboard, I just click in the remote desktop session, type something, and then go back to my desktop.
  10. I can't find the option for a custom icon. Could someone point me in the right direction?
  11. I have not noticed this issue anymore since I was vigilant in making sure I clicked the "Acknowledge" button on the final page. If I click this button, everything seems to work. If I don't, the ticket may not be cleared. I think it has more to do with the "Enqueued" process not completing because I leave the page too soon. Patience is a virtue. . .
  12. For the last couple of days, computers have been reporting the definition updates for Windows Defender as important or critical. Previously, they were recommended, which would not trigger an alert. The previous rating worked much better since they come out multiple times a day and are almost always quickly, successfully and automatically installed by Windows. Is there anything that can be done to stop an alert every time Windows Defender has a definition update?
  13. On my account, it will work if I do the tickets individually, but if I attempt to use the batch option, it does not delete the notification from Pulseway. This morning is the first time I had any issue.
  14. Matt

    Outlook Sync Tool

    I just wanted to update that I was able to get this to work, and it is great! I would recommend anyone that uses outlook give it a try. Thanks again for a great product.
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