Feature Requests

Hi. I would really like to see the SQL Server Module to support Azure SQL. It would be great if we could se performance data (which all can be read from system tables), and create notifications based on thresholds. https://docs.microsoft.com/en-us/sql/relational-databases/system-dynamic-management-views/sys-dm-db-resource-stats-azure-sql-database

Hi. It would be nice with a searchable Remote Desktop history. It could include fields like... Date/Time Device Session User Confirmed Durration For audit it would be great if it was possible to document what when users has had a remote desktop session, and if it has been approved by the session user.

I am finding the interface to be aggravating. In some places when i click on a ticket I get a pop out window that holds my ticket and time entries. I love it working this way. But then I go to the timesheets look at the list of the tickets there and click one and it opens in a new or the current tab. I dislike tickets opening in the current or new tab, but even more... I dislike the inconsistency where in one place it opens differently than another. Let's get the interface to be consistent. AND while your at it, maybe the new/same tab vs new window can be a configurable choice so that users won't complain that their favorite way of tickets opening isn't stuck doing the op…

Pulseway WebApp in 6.x has implemented the centralized management of Group Policy via the Configuration section of Server Admin. This is a Great Start! Now it would be great if we could configure policy at the Site and Organization Level as well. With application rules similar to Active Directory where the Organization policy would be overwritten by the Site Policy which would be overwritten by the Group Policy. This would allow for easy policy changes across all systems at the Organization Level and more granular policy changes at Site and Group Level. Right Now I have 100 policies I have to manage and any change requires editing each policy because of the …

Hello, I would like to ask if you are planning to add maintenance mode timer. This function has been on every monitoring system I've worked with so far and Pulseway not having is causing a lot of issues with engineers forgetting to turn off maintenance mode. At the moment I was forced to check all servers through powershell and report on the maintenance mode twice a day. I think I don't have to say this is highly inconvenient, when simple timer would solve this issue.

It would be nice to have the ability to reorganize scripts. We have Categories available for organization, but no way to move a script from one category to another. As our script library grows, we'd like to add some more granular categorization, but this would require us to recreate scripts in the new categories and delete them from the old. Drag and drop reorganization would be great here.

Instead of performing necromancy on this older thread, I will raise this question again. Why can we not see asset info for offline systems? I know this is available through reports, but that's a ton of steps to go through when it's already readily available offline (since the Reports can search it) and it should just be visible. This has been a big gotcha (along with not seeing internal IPs without running a report or being able to copy/paste in remote sessions) as we moved from another tool to Pulseway. I've seen more than one thread about this, and each time the response is 'run a report'. Please stop brushing it off as 'RTFM' and provide the functionality we're a…

It would be nice if there was a view similar to the Time Sheet, Time Entries list but that showed the start and end time of each entry and only showed the time entries for the tickets that had entries for the week. Autotask had this and it was a great way to help remind me of what I did in the "gaps" between ticket time entries. Having all open tickets in my queue just clutters the current view. Maybe have a button on that view that toggles between all the open tickets and no time entries showing and having only time entries showing with start and end times. It looks like this:

Sometimes i am creating a ticket after i have already started work on the problem. Not ideal I know, but it happens. It happens enough that i would really like to be able to put in the time i started working on the problem and then hit the now choice and then hit a "Add time" or start tracking time button that continues to update the "now" or "end" field. that way i dont have to remember to hit that now button when i am done and hit the save button.

I would really like to change things like notification settings via the entire group instead of the individual systems.

As the title says, any plans to integrate the Dashboard product into the WebApp? Makes sense, one less install and a central point for reporting and config.

So, here we use another local PSA solution. The idea is to send alert emails from status to open a ticket Ex: if status is high, send a mail to example@example.com o a field that we can select one or more status to send email. This is a very important feature to show for our costumer that we are solving te issues and working a lot in his infrastructure. Some costumers need see our work in a report...

Had an idea for a self help portal for users using Pulseway. I was looking through the API and didn't see any hooks to allow this; but what if admins could define a list of scripts that users could self-run on their systems through Pulseway. A good use case for this would be installing common apps like Google Chrome or doing a series of regular tasks like emptying recycling bins or clearing various caches. Basically giving users access to a set list of scripts that they can run on their own computers through Pulseway. The place I'm currently working at would greatly benefit from this having several hundred users and the number of times we have to install a sin…

It would be nice if we also can monitor/manage the smart devices like Android and IOS.

It was would be awesome if you could in the pulseway rules, create a rule that if it see's an alert/notification/event log error X numbers of times within so many hours or minutes then run the rule specified. What this would do is allow me to automate a fix to a problem without having a false positive and running a rule that really was only effecting 1 person versus 10 people for example.

Hi, In the PSA Dashboards, you can select different items by set date ranges (Service desk "Tickets by Status", Finance "Revenue By Client", and others). You normally only have Month, Quarter, and Year as your selections. Is it possible to give us a date range we can select by? -OR- at Minimum, can you give us "Last" month, "Last" Quarter and "Last" year as choices also. I do use the Dashboards, but at the end of a month, the numbers change. I would like to: On a new month, look at what the numbers were for last month Compare last month to how we are doing this month Maybe (new feature again) set a goal and see where we are at this p…

I swore I already created this feature req, but I can't find it anywhere here, so forgive me if this is duplicating. I see OKTA was added as a SSO option with latest PSA release. Is there anything on roadmap for O365/Azure SSO? I want to drive clients' users to the customer portal, but they are just not going to remember another password. It needs to have O365 authentication. This is having a major productivity impact on opened service tickets, because otherwise users just email help ticket requests and often do not provide all needed information. Another option to to create some sort of client specific Submit help ticket webpage that has all required fields. …

I have a support ticket where I asked this question and got a reply that it could be looked at in the future. Just placing it here to ensure it gets put on Feature request list and so others can comment. When sales tax is added to invoice in PSA then synced to Quickbooks via PSA QB SYNC, it defaults to sales tax code G. In Canada, G is GST @ 5% by default (and correctly so) out of the box. H is for HST is dependent on province. In my case, HST at 13% is setup in PSA, but when the invoice syncs over to Quickbooks, it imports/syncs as tax code G (at 5%). I have to edit EVERY SINGLE INVOICE.I just need to tell PSA to use a defined sales tax code when syncing to QB. …

I have some questions about functionality on Linux. If these things can be done, and I missed something, please share. If these things aren't possible, then they should be considered as feature requests. Scheduled Maintenance: Linux servers have scheduled maintenance as well. We need a way set a maintenance window on Linux servers. I considered writing a script to modify the maintenance settings in config.xml, and schedule it in crontab for the beginning and end of maintenance window. However, if the server were to not come back during the maintenance window, then a notification will not be sent, so this is a flaw. Rules: It would be helpful to be able to …

I like how granular the associated account access can be as it is sometimes beneficial, however, this is process of associating accounts to several technicians is cumbersome to manage. Please add a checkbox to user account details that would allow associated accounts access to all systems. Example in attached photo. It would be even more beneficial if this checkbox could optionally be tied to a Scope. Thanks!

Hi, please add site code drop down to the Antivirus agent install on the web portal. Preferably this drop down selection would just list the Site Names from the Webroot portal and that would essentially makes managing these site codes a moot point. If this integration can't exist between Webroot it would be a compromise to at least let us manually load a drop down list for convenience. Example in the attached photo. Thanks!

The following Features would be great to see added Select which items can generate notifications and certain hours, for example, i don't care if something failed to ping at 3am but i might want to know if a server goes offline at 3am. So i want to be able to pick and choose certain items and which hours those notifications are active. ping but do not notify (just to view when needed for troubleshooting)

Hey Guys, Not sure if this is going to be in the next update already however, it'd be great if we could create Categories under tasks just like under scripts to help organize them better. Cheers, Quenten

Hey Guys, It would be great if we had some integration with https://chocolatey.org for windows package management, its basically like apt-get or yum for windows which seems a lot better IMHO then ninite type solutions. Having its own tab under group policy for example to install selected apps across multiple machines and keep them updated within patch windows for example. This would be a huge benefit for Pulseway if done well. https://chocolatey.org/about https://chocolatey.org/pricing at only $3/year per machine its pretty competitive pricing. Cheers, Quenten

Another great feature to have would be the possibility to view a Network Topology Map. This would be a great addition to Pulseway. It can be located in a tab under the client's group and part the reporting features. Something similar to vCenter Server Map.