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Matt Wilson

Office 356/Azure SSO

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I swore I already created this feature req, but I can't find it anywhere here, so forgive me if this is duplicating. 

I see OKTA was added as a SSO option with latest PSA release. Is there anything on roadmap for O365/Azure SSO? I want to drive clients' users to the customer portal, but they are just not going to remember another password. It needs to have O365 authentication.  

This is having a major productivity impact on opened service tickets, because otherwise users just email help ticket requests and often do not provide all needed information. Another option to to create some sort of client specific Submit help ticket webpage that has all required fields.  

For other PSA users out there, how to you handle user submitted help tickets and proper data collection for the help ticket?

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