Everything posted by Paul
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Full feature support and faster product updates for your antivirus addon.
Hi Christian, The missing modules are planned to be introduced at a later time and they will become supported and managed by Pulseway. At this time the only workaround would be to manually activate them and configure them. We distribute and resell the latest version of the Kaspersky Endpoint Security software. The OEM products that Kaspersky Labs sells has different version numbers and a different user interface as it's designed for home or small businesses. KES 10 is fully supported by Kaspersky Labs and it's actively maintained. We'll see what we can do about the localization bits. -Paul
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More informations in the roadmap and a beta program.
Hi Christian, We usually provide ETAs for the features that we have in our Immediate Roadmap (as in the features we're currently working on right now) but for the ones in the long-term Roadmap that you've linked I'm afraid that we don't commit to any ETA. As for the beta program, we have a closed beta program running already, I'll raise a discussion internally to see how we can create an open beta program and maintain it. -Paul
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More details for the Computer Information
Thanks Christian, I've filed a bug report about this. We'll let you know when this gets fixed. -Paul
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Not only Chat for Request Support
Hi Christian, Since we're triggering a Pulseway notification with the contents of the message you could possibly hook this into the Zendesk, Pulseway PSA or Autotask integrations to create tickets. You also have the option to receive emails for all notifications and then you can setup filters in your inbox to specify which will remain in the Inbox and get parsed by your ticketing system. Having the ability to attach a screenshot would be awesome though. -Paul
- Unable to monitor azure
- Add certificate in new Azure portal
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Restart Script
What command are you running to restart the operating system? Is it a simple: shutdown -r -f -t 00 If so, try to restart the OS via WMI: Get-WmiObject win32_operatingsystem -ComputerName Quark | Invoke-WMIMethod -name Win32Shutdown -ArgumentList @(6) -Paul
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Having Trouble setting up Email Parser
Glad to hear it works now. -Paul
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Having Trouble setting up Email Parser
I've just configured my PSA instance with my gmail account and it worked for me. Does your password contain the dollar sign by any chance ($)? There is a known bug where the email parser will not be able to connect if your password contains the dollar sign. -Paul
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Having Trouble setting up Email Parser
Do you use 2FA on your google account. If so, you need to use an app password instead of your account's password. Additionally, make sure that you have IMAP enabled on your account (guide - see Step 1). -Paul
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Upgrading PRO to Team install issue
Hi Paul, You don't need to uninstall the agent to have it connect to the new server URL. Go to c:\program files\pcmonitor (or pulseway) and open up the PCMonitorManager.exe file. From there you can set the server name and hit apply. Within a minute your agent will show up on the new server. -Paul
- Change associated account access for multiple users simultaneously
- Snmp mikrotik devices error
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Wrong CPU Usage
Hi Matt, Have you ran 'lodctr /R' as an administrator on that machine? (Note the capital R in the command line). -Paul
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VM HDD copy
Hi Aaron, Please delete the HKLM\SOFTWARE\MMSOFT Design\PC Monitor\ComputerIdentifier registry value and restart the service. It's recommended to delete that registry value along with the ComputerName value before you run sysprep so you'll have an image ready to deploy new systems and you'll just see new systems pop into your list of monitored systems. -Paul
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Non standard HTTPS port
This sounds like the XenServer is running with a self signed SSL certificate. You will need to install that certificate in the trusted root CA store on the local machine account and restart the Pulseway service for this to work. -Paul
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Maintenance mode
Hi Martin, We don't assign ETAs on todos that are not part of our immediate Roadmap. We do however have this as a confirmed feature so I can tell you for sure that this is coming in a future release. -Paul
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Ignore memory spikes
Glad to hear you like it . Sorry it took us forever to add it, more goodies queued up for the 5.1.3 release. -Paul
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Tickets from RMM
Hi Martin, At this moment the priority is the same for all RMM notifications and is configurable from the PSA under the Admin -> Service Desk -> RMM Integration Settings -> Pulseway Integration -> Priority. As for the extra long notification name, yes we should definitely trim the excess there. Thanks for reporting it . -Paul
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Monitor mapped network drive
Hi Axel, Unfortunately this is not available right now. We will consider this for a future release. -Paul
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Error with Powershell Script
Hi, I just copied the '-eq' into the notepad and then wrote that the exact same thing into a new line and realized that the dash character wasn't the same as the one I just typed. -Paul
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Intel ME/AMT Exploit Scan
Hi there, You could modify one of the scripts from here: https://forum.pulseway.com/forum/80-powershell to download the zip from a dropbox share link or something similar that's under your control, run it with the following arguments: Intel-SA-00075-console.exe -n -c -f And then simply read the output of the xml into the stdout: Get-Content *.xml You could then check using a regular expression if the content matches a particular string which denotes that a system is affected by the vulnerability and run this command to fail the script so you will know which systems are affected: exit 1 -Paul
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Veeam
Anything that is not in the immediate Roadmap (next two releases) is subject to be pushed up or down the queue. The current plan is looking at the following features: P2P / File Transfer for RD. Agent Configuration + Group Policy editing from the WebApp. 2FA with the Google Authenticator protocol. Improvements to the Autotask, PagerDuty, Zendesk integrations. Integration with a cloud backup provider + Veeam. SSO with SAML 2.0. -Paul
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Monitoring queues
Hi @Qazi, I've sent you an email, I'd like to connect to your server and further investigate the problem. -Paul
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Windows Optional Updates?
Hi @Matt Cutting, This isn't implemented yet however you can clone the Check and Install Updates script and remove the following bit from the update filter: AND AutoSelectOnWebSites = 1 And this will install all available updates and not only recommended ones. -Paul