Paul

Hi Martin, Yes, it's definitely possible to be done via an API request to the PSA. We expose a SOAP API and you can download it's description file from this link. I'd start by looking at the Authenticate method and then at the CreateTicket and CreateTicketMinimal methods. You can find a list of all methods and samples requests / responses over here. Let me know if I can help you with the implementation. -Paul

Hi Nikolaj, I've replied to your email sent to support@pulseway.com. I'd like to connect to your server via TeamViewer to help you diagnose the problem. Let's continue the conversation via email. -Paul

Hi Nikolaj, What is the "Web Server" setting set to in the Pulseway Admin -> License & Administration -> Server Administrator? Does it match the FQDN of your server? -Paul

Hi, This is an indicator that your server doesn't support NAT loopback. Try adding the server hostname to the C:\Windows\System32\drivers\etc\hosts file to resolve it to the loopback interface: 127.0.0.1 fqdn Then try again to connect using the WebApp. -Paul

Hi, Pulseway will always deliver email notifications from the same email address, namely support@pulseway.com. Can you post the headers of an email that is getting filtered and possibly a log extract that shows the reason why our emails are getting blocked? -Paul

Hi Cor, I'd start by reading this KB: https://support.microsoft.com/en-us/help/947226/description-of-security-events-in-windows-vista-and-in-windows-server-2008 -Paul

Hi Cor, You should be able to monitor the Samsung SSDs through the health checks, if you want to check the RAID status please tell me what type of RAID adapter do you have? @cjs1976, try the OIDs from this page for the DELL server. -Paul

Hi Cor, Have you tried these OIDs: http://www.oidview.com/mibs/24681/NAS-MIB.html? -Paul

Hi Cor, If it writes in the Event Log whenever backups fails or finish successfully then you should be able to monitor it with using Pulseway. No, not at this time. You could write a script that runs a speedtest every day. Script link: https://www.powershellgallery.com/packages/Speedtest/2.0/Content/Speedtest.ps1. You can get a lot of the event ID's by going to Tools -> Alert Categories. Look by the box 'record in the Windows Event Log' as you scroll through the alert catagories and you can see the Event ID for most of the events logged in the application log. Finally configure these IDs in the Pulseway Manager. -Paul

Hi Cor, Support for ESET ERA 6.x was cancelled, see the following post: I apologize for the inconvenience this causes. -Paul

Hi Andy, Try this PowerShell script that @Chris wrote a while ago: try { $app = Get-WmiObject -Class Win32_Product | Where-Object { $_.Name -match "Pulseway" } $app.Uninstall() Write-Host "Uninstallation completed successfully" } Catch { $ErrorMessage = $_.Exception.Message $FailedItem = $_.Exception.ItemName Write-Host "There was an error on $computername.`r`n$FailedItem`r`nMessage: $ErrorMessage" Break } -Paul

Hi Andy, I'll ask around and let you know what I find. -Paul

Thanks for sharing this, this would be even more awesome when we will support script variables to be entered at runtime. -Paul

Right now we use a wildcard certificate that covers all pulseway.com subdomains. Let's Encrypt would be an option to be considered in the future.

There is now: https://forum.pulseway.com/forum/83-general . -Paul

The only way to make this work is to have a SAN/UCC SSL certificate that covers your ictwebsolution.pulseway.com domain name and the monitoring.companynameX.com. With HTTPS there is really no other way. -Paul

Hi there, Sorry for the late reply. Unfortunately we have no plans on adding support for the full rebranding on the Pro plan but a simple logo import from a file on the Dashboard is not a bad idea. I'll add it on our todo list. We switch pages automatically in the Dashboard, is it a big problem when you change the DPI? Just so you know that when you increase the DPI we only increase the font size and nothing else so it's the exact same thing. Offering you a way to pick the font size would be a better solution since you'll have more "steps" rather than the 125% 150% 175% and 200% Windows offers. So you'd like to see the systems in each group ordered by severity and order the groups based severities for each system contained? Here you would like that each group to have dedicated pages (one or more) and never to have two groups shown on the same page? I'm absolutely thrilled about this feature request. I totally agree with having something to catch your eye for critical notifications. The offline notification is already of critical priority. You only receive it after 10-15 minutes after the machine is offline (configurable on the Team / MSP plans) but once you get it the system will show up as red. We do this on the WebApp, the "News" button has blue text whenever there is something you didn't read. -Paul

Hi Ryan, You can't blacklist files that don't represent any threats but you can download an antivirus test file by Eicar which is used to find out how the antivirus will react when detecting a virus. -Paul

Hi Michael, Unfortunately no, this is not possible at the moment. We're considering on adding a setting on an account association to allow you to specify the access level and notifications access by default for newly added systems. -Paul

Sorry about that. Yes, this will be available for all Pulseway plans, free of charge. -Paul

Because she could. -Paul

All Pulseway settings will be exposed on the webapp (including the configuration for the Linux and macOS agent). -Paul

Hi Sam, You could create a new Pulseway account and then follow this guide to setup an automation task that will update the credentials on your monitored systems: You need to skip the part that activates the "Use Enterprise Server" / "Enterprise Server Name" settings. -Paul

Hi Steve, You can monitor the Windows Message Queue using performance counters: https://thwack.solarwinds.com/docs/DOC-164359 -Paul

Thanks for letting us know. We'll investigate right away. -Paul