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Everything posted by Paul

  1. Paul

    Poor technical support from Pulseway?

    Hi Ian, I'm sorry to hear that your ticket is not yet resolved. I've familiarized myself with your case and it appears that it is currently with the development team. Unfortunately the issue is more complex and there's no immediate solution on it. My colleagues from the support team can only provide status updates if they get any from the development team and in this case there hasn't been any progress made. Rest assured that we are looking into the issue. -Paul
  2. Did you put anything in the CustomServerAddress tag? It's possible that the DNS queries are failing. Send me the output of dig ws0.pulseway.com -Paul
  3. You only need to change this line: <Account Username="root" Password="rootroot" UseCustomServer="false" CustomServerAddress="" /> Replace root with your Pulseway username and replace rootroot with your Pulseway password and then restart the Pulseway daemon using this command: sudo service pulseway restart -Paul
  4. Paul

    "Group not found" error

    Hi geikjo, Thank you for reporting this. Can you please send me a PM with the group name you are clicking? We'll investigate this right away. -Paul
  5. Paul

    Installed pulseway, uninstalled, now my system is borked

    Hi there, Pulseway will only install Microsoft Visual C++ 2008 Redistributable and Microsoft Visual C++ 2015 Redistributable (both x86) if you install the Kaspersky Endpoint Security product via Pulseway. I strongly believe that Pulseway was not the cause of your issues with starting games on your system. I have setup a Windows 10 Pro (x64) VM with all 4 (I couldn't find the 2015 4.0 refresh but I've installed Microsoft Visual C++ 2015 Redistributable Update 3), then I've installed Pulseway and then I've tried running an application that was compiled with the toolset of c++ 2005, then another one with 2010 and then 2013 and finally 2015 and all worked perfectly fine. In order to fully reproduce your case I've also uninstalled Pulseway from that VM and tested the 4 c++ applications and they continued to work. I would have liked to take a look at your system to see what happened but since you've reinstalled the applications and the problem is no longer present there isn't much to be done. I do appreciate that you've responded to this forum thread with the solution that worked for you. -Paul
  6. Paul

    config.xml Debian 9

    Yes, glad to hear everything is working well now . -Paul
  7. Paul

    config.xml Debian 9

    That would be https://instanceName.pulseway.com/app/main/setup/guide but it looks like you've deleted the XML end comment marker. This section is an XML comment and it's ignored by the Pulseway agent: <!--Account Information - Username: administrator - Password: *** - UseCustomServer: enable this option only if you have a dedicated Enterprise Server assigned to your account - CustomServerAddress: ***.pulseway.com However it's missing the end multi-line comment marker. It should look like this: <!--Account Information - Username: administrator - Password: *** - UseCustomServer: enable this option only if you have a dedicated Enterprise Server assigned to your account - CustomServerAddress: ***.pulseway.com--> -Paul
  8. Paul

    config.xml Debian 9

    The correct configuration file name is /etc/pulseway/config.xml and it appears that you've removed the double quotes after each XML attribute. Refer to the Setup -> Guide section of the WebApp for a sample configuration for the Linux agent. -Paul
  9. Pulseway Remote Desktop is not available on the Pro plan at this time nor it's available for purchase as an addon. If you go for the Team plan you get 3 RD concurrent sessions for free. -Paul
  10. Paul

    App version 5.4, Pixel XL, stock ROM

    Hi there, We've sent an email to the android developers support but we didn't get any response yet. Due to the nature of this issue, there is nothing we can do about it as it's an OS bug. -Paul
  11. Paul

    Windows login with a password

    Hi there, Do you require a boot password during POST? Do you use Bitlocker or a similar encryption software? If so, Pulseway cannot enter the password at that time as the network stack and Windows services are not running at that time however if you are stuck at the Windows logon prompt then you can enable the Login feature and you will be able to remotely login into your computer from your phone. -Paul
  12. Paul

    Installed pulseway, uninstalled, now my system is borked

    Hi there, Thank you for trying Pulseway and taking the time to write your experience with it. Pulseway is not a virus and once it's uninstalled from your systems it will not leave anything behind. I can try to diagnose your system errors if you would post some screenshots or more information of what's happening. PS: Pulseway will never interfere with 3rd party products so if your antivirus product has stopped it can be related to the fact that system errors are showing up after a boot. -Paul
  13. Paul

    Very disappointed in this upgrade.

    Hi Darien, Thank you for your feedback. We're definitely going to consider introducing another level of access control for teams so you can specify which accesses on systems too. As for notification rights, as long as you have access to a system you will receive notifications. We're going to be adding a way of unsubscribing from notifications (based on an org/site/agent group/system?) at an account level in a future release. -Paul
  14. Paul

    App version 5.4, Pixel XL, stock ROM

    We have a Pixel 2 XL ourselves and we've reproduced the issue too. -Paul
  15. Paul

    App version 5.4, Pixel XL, stock ROM

    Hey everyone, I've just found out that this is a more wide spread issue as it's affecting other apps as well. It appears to be due to an update: https://productforums.google.com/forum/#!topic/phone-by-google/Nfqx7JT0J9g. Go to Battery – Settings (three vertical dots) – Battery Optimization, open the All apps section from the drop down menu, go to Pulseway, and tap on “Don’t optimize.”. Let me know if this resolves the issue. -Paul
  16. Paul

    App version 5.4, Pixel XL, stock ROM

    Thanks, we'll investigate and get back at you. -Paul
  17. Paul

    App version 5.4, Pixel XL, stock ROM

    Hi there, I've checked your account and I can see that everything is setup properly (I see that it was registered 27 minutes ago). Can you try again to see if PUSH notifications are sent to your Pixel 2 XL or they only reach out your iPhone and iPad? -Paul
  18. Paul

    After update all my agents lost connection

    Sorry for late update. Please use the following KB article to batch reconfigure your Windows systems: https://intercom.help/pulseway/agents/migrate-agents-to-use-an-authentication-token-via-psexec. For macOS and Linux we do not remove the registration info, a simple restart of the systems (or restart of the Pulseway service) will do. Due to the nature of the problem, it's not the 6.0 software that caused this but an error with a migration script on our database which was corrected a minute later but it was a minute too late. This caused the agents to stop and deconfigure so a software rollback will not restore the agents. We apologize for the inconvenience this causes. -Paul
  19. Paul

    After update all my agents lost connection

    Hi there, It appears that there was an error while migrating your instance to the Pulseway 6.0. While we've taken steps to prevent this from happening some instances caused the agents to deconfigure. We apologize for the inconvenience this causes and we're working on setting up a KB article to automate the reconfiguration of your systems in one go. Our main focus is to get you back online ASAP. -Paul
  20. Paul

    PSA not Syncing with Pulseway

    Hi Matt, The PSA development team is investigating the issue with top priority. Thank you for your report. -Paul
  21. Hi Martin, I like the idea! We'll definitely be considering this . -Paul
  22. Paul

    Remote Desktop On Mac

    Hi Levi, Unfortunately we had to drop the integration we were building with a 3rd party software due to last minute disagreements so we are going to be improving our own RD in the following months. -Paul
  23. Paul

    Multi Factor Authentication

    Hey Nathan, We do support 2FA by email, why do you consider that not to be compliant? Also I'm excited to let you know that we have plans to support OTP (One Time Passcodes) and PUSH-based authorization in the future. -Paul
  24. Paul

    Roadmap update

    Hi Jonathan, Most of our development team is focused on getting the "Central Management" feature out and the rest is working on the Remote Desktop functionality. You can expect to see the central management release in about 2 weeks, it's going to be awesome ! -Paul
  25. We will run maintenance tasks and apply updates to the Pulseway PSA servers on each Friday from 8AM until 9AM Irish Standard Time. -Paul