Paul

Hi Jim, Thanks for stopping by, I'm looking forward to hearing what you think of Pulseway. I've checked our records and it looks like you're on the Free plan which doesn't support the remote desktop feature. I've activated a 2 week subscription on your account so you can give our Remote Desktop a go. -Paul

Hi Jessica, Do read this article to learn more about the VPN protocols available: https://protonvpn.com/blog/whats-the-best-vpn-protocol/. Both L2TP/IPSec and IKEv2/IPSec are still used in VPN implementations, it's just different implementations and both come with pros and cons. -Paul

Hi Jason, Unfortunately there are no immediate plans to add an integration for SPX. However you can monitor your backup jobs with event log monitoring https://support.storagecraft.com/s/article/Windows-Event-Log-IDs-created-by-StorageCraft-products?language=en_US -Paul

Hey everyone, Due to the high risk of breaking the login components of the operating system we're not going to be reintroducing the login feature any time soon. I do apologise for the inconvenience this may cause. -Paul

Hi @dtoxic, Thank you for your report. Can you please send me the resulting "Application Error" from the Applications windows event log? It's message should contain "PCMonitorManager.exe". This will help us identify the bug and resolve it. Also send in the name/model of your motherboard, CPU, HDD/SSDs and GPUs. -Paul

Hi James, The pricing structure is different between the two plans. The Starter plan has a unified endpoint license cost (same cost for Windows servers and workstations) where the Team plan is priced differently and gives access to more monitoring and management features. You will not be able to exceed 19 licenses on the Starter plan however if you want to upgrade further our team will assist you with the migration process to the Team plan. Certain things will need to be migrated manually however online systems can be easily be migrated through an automation script. -Paul

Hi @MichaelL, The Pulseway PSA product is only available on SaaS (cannot be installed on your own servers). -Paul

Hi @Sysnordic, We don't support Linux Remote Control at this time. We're in the works of adding support for macOS. -Paul

Hi Nuno, Thank you for reporting this. We've got plans to improve that system so it would let you know that you've overprovisioned right away and to show how many more licenses you require. We apologise for the inconvenience caused. -Paul

Hey @Daryn, You may run this script to remove all monitored services from your systems: Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\Services" -Name "Count" -Value '0' -Paul

Thanks for announcing the plugin! Can you also post how should people reach out to you to buy/get the plugin? -Paul

Hi Nuno, We've started working on automation triggers, it's planned for Q1/Q2 2020. I'll look into why the ticket doesn't create. -Paul

Pulseway uses a proprietary protocol so there will be no problems porting it for Linux or macOS. -Paul

Try force-closing the app and starting it again or restarting the phone. It should re-register and show up in the webapp. -Paul

Most likely it's a line ending problem. Try adding this line before new-item: $functiontext = $functiontext -replace "`r", "" #avoid duplicating the carriage return $functiontext = $functiontext -replace "`n", "`r`n" -Paul

Hey @amirreza99, You only need to login to the WebApp and approve the device registration. Let me know how that goes. -Paul

Uhm, we don't sell routers, our software only monitors them if SNMP is supported. -Paul

Hi Williamson, While Pulseway doesn't connect to VPN servers directly you can definitely monitor such routers if they support SNMP. -Paul

At this moment this is not possible however for your example you can simply hook into the PluginLoaded method that gets called as soon as the service starts. This would be an equivalent of receiving the notification. -Paul

I understand it now, thanks for the clarification @Martin Stevnhoved. We'll consider it for sure when we'll be adding more granular access controls. -Paul

Hi @Mariano Silva, Can you please leave the notification for a day so we can see what's causing the problem rendering it? Also the reason why you can only see the systems in the Manage Systems page is because your license is limiting the amount of systems you can monitor to 2. -Paul

Hi @onlyarbind, Please follow the instructions in this KB article, this should unlock your installation. -Paul

Hi @Martin Stevnhoved, This is already supported in our Remote Control feature. If your Pulseway user has read only access for a machine, remote control sessions will be in a view-only mode where they will not be able to send inputs, just view the screen in read-time. -Paul

This plugin shows active share sessions not user sessions. Try opening a shared drive and see if that shows anything. -Paul

That's weird. Can you tell me what's the file version of the PaulCsiki.SessionControl.dll? I've just tested the plugin on a 2016 datacenter edition and it seems to be working. This was a problem fixed in the plugin version 1.3. -Paul