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Everything posted by Paul

  1. Paul


    Hi Jason, Your PSA company name is METCloud, the API URL you want to call is https://psa.pulseway.com/api/servicedesk/tickets (docs). Here's (link) the documentation for the Authentication flow. -Paul
  2. Paul


    Hi Jason, That's probably the root Company Name. You use it when you login to psa.pulseway.com. -Paul
  3. Hi Rasmus, I can definitely see the use case for that. Can you drop it as a feature request here? We use that portal to identify which are the most pressing things we need to look at in the near future. -Paul
  4. Hi there, Thanks for the report. Can you please drop an email at support@pulseway.com? We'll investigate this issue. Looks like a bug. -Paul
  5. My apologies for the confusion. I wanted to say we only support non-removable hard drives (with the exception of hot swappable drives). -Paul
  6. Hi @BenjaSat, We've sunsetted the free offering. Existing free accounts will continue to work indefinitely however the system no longer accepts new registrations. -Paul
  7. Hi Todd, We only display directly attached storage devices for free disk space monitoring at this moment. Please add a feature request for this here. -Paul
  8. Hi Jayden, Refer to this forum post: -Paul
  9. Hi Janet, Please send an email to support@pulseway.com, our team will assist you on capturing trace logs from the antivirus and we'll reach out to Kaspersky Labs to troubleshoot the problem. -Paul
  10. No way right now to increase it. Can you describe the use case of the value you're trying to set? -Paul
  11. @jono1234 you're all set. Do let me know what you think of it! -Paul
  12. Hi @colsen, We've released today an update to the Windows Agent (v8.6.6) which detects the optional update released by Microsoft. It should reach your systems within 36 hours. -Paul
  13. Hi there, Apologies for that, Widgets are only available for the Team plan at this moment. We will improve on the error message in the next release. -Paul
  14. Hi Rick, Pulseway will prioritize policies ahead of the local configuration. Please note that a filled checkbox (not empty or ticked) means that the local setting will be respected. -Paul
  15. You can change the threshold from the Server Admin -> Settings page (first tab, first setting if I am not mistaken). Let me know how it goes. -Paul
  16. You can use public cloud providers like Dropbox or Google Drive and then change their URLs to provide direct download links rather than holding pages. Here's a KB article (link) on this. -Paul
  17. The threshold is only configurable for the Team plan. You could have it notify you only after an hour too. -Paul
  18. Correct, that is not accessible by admins at this moment. -Paul
  19. It's not the Pulseway agent that sends the notification but just informs the server that if it no longer hears from the agent after a period of time to send the offline notification. -Paul
  20. @Velkei this feature is available for users on the Team plan. -Paul
  21. Hi there, We will add support for the arm64 CPU architecture in the next Linux agent release. -Paul
  22. Hi there, You can make use of the "Send a notification when the computer is offline" notification (first one on the Pulseway Manager -> Notifications -> Status tab). -Paul
  23. Hi Aaron, We've discontinued the Pro plan in favor for the more feature complete Team plan however the Team plan starts from 10 systems. I apologize for the inconvenience this may cause. -Paul
  24. You can enable the offline notification just for one individual system if that's what you're looking for. Right now workflows are tied to the endpoint notifications. -Paul
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