Feature Requests

I can see Multi Factor Authentication is listed on the roadmap for this year, I was just wondering if you are able to shed some light as to what Multi Factor Authentication options will be available. Ideally, we would love to see integration with Duo Security.

Would be nice have a way to customize the on-screen autoresponder when end-users send a support request.

Especially on our own server instances. It's not like the namespace is shared. What do you do with names like Tim Wah or John So ? Me: Hi there Mr Lu, welcome to our MSP. Your username for our RMM tool is wanluxxx. Have a nice day. Mr Lu: ... Where do I submit my resignation?

This may be asking for much, however, it would be nice to have a documentation tab to store info for each client as an MSP this is gold.

Being able to browse all folders is great! Would be a nice addition if there were some capabilities to transfer files in both ways. Like an FTP solution on all endpoints.

I am waiting for the Mac version. Currently running a VM. It would be nice to have a Remote Desktop Access using the browser.

Hi Guys, Just a quick suggestion. It might be nice to get the email parser to ignore bounce messages or Automatic Replies or Out of Office Replies. I've had several occasions whereby I've had to remove the contact just so I can close the ticket, lest I want to play tennis with their mailserver :) Cheers, Martin

Would like to see an option to create a desktop icon during the installation of the Pulseway manager software... linked perhaps to open the taskbar icon with our support information. In most cases the icon is hidden and clients forget that the option is there.

Please add a way to quickly find a ticket by number in the service desk, without regard to other filtering criteria already present. A typical use case scenario is that I'm sitting in service desk with a custom view showing only tickets due today, and a request comes in to check something on a specific ticket. Right now I have change the view to one that does no filtering, then filter on the ticket. It's cumbersome and disruptive to my workflow. I'd like to just click a "Find Ticket' button, put the ticket # in, and have the ticket opened in a new browser tab.

Hello, I have two requests. I will try to be as detailed as possible. 1. The help desk is not very intuitive to me. One thing that would help is to change the button where the help desk tickets come in to (Respond) instead of (Add Note). (Add Note) should be a sub menu or tab in the (Respond) menu or separate all together. 2. Most important request for me is to assign a unique number and password to each request that comes in so that the customer does not need to have an account or be set up in the service desk to view the tickets via a link sent in the original email to the client. EXAMPLE: Customer emails support@domain.com Customer receives …

It would be helpful to be able to view asset info of offline computers. I'm currently having to maintain a separate inventory for things like service tag/serial numbers - it would be great if I could view it right in Pulseway even when a computer is offline (we have a lot of mobile users).

It would be extremely useful if you had an option to run a script/task the next time a computer connects if it is currently offline. I'm at 25 mobile users right now and it is difficult to make sure a script is fully deployed. I'm considering rolling out to 100+ users and cant imagine how I would ensure that they all get a script.

We need to be able to automatically associate user accounts with agents based on group, or some other mechanism. We have all agents logged in using the admin account. Whenever we add new agents, we have to login in to the web console and manually associate the new agents with the user account(s) that need to manage/support them. It looks like this is already on the roadmap, do you have any update as to when this will be available? Thanks

We have our agents logged in using the Administrator account. We've created user accounts that are associated to all the systems/agents logged in using the admin account. When logged in as administrator in the Dashboard, i can delete inactive agents. When logged on as a user that is associated with the admin account, I cannot delete inactive systems. Can you make it so that associated accounts that have full access rights can remove agents/systems from the dashboard? Thanks

It would be beneficial to add either the percentage of uptime or downtime to the Executive Report.

As an MSP, i have a small office where i have a huge TV Screen, where i can display important information. I am an Apple minded MSP, which means for Pulseway: running a VM with Windows to display the Windows Store app Dashboard. Having a mac mini running fullscreen RDP session to said VM, and transmit its display using Airplay to an Apple TV hooked up to the tv to display the dashboard. Not an ideal setup but alas! It works. At the moment, the Dashboard is static. There’s really no costumizing what so ever. I would very much like to have the ability to costumize the dashboard, preferably using CSS. That way, your userbase can setup Dashboards the way that benef…

In the roadmap i see something called Pulseway Backup. Does this mean you can export/import your Pulseway configuration for usage in another instance? Or does this mean you implement a service where i can backup my server to “a Pulseway cloud” Because the later would be a HUGE benefit to me, as a “Pulseway minded company”. I have tested Atera in the past (amongst loooooots of other RMM’s) and they offer a feature where you can use the agent to backup the selected system to your portion of the Atera cloud, i would think this is not hard to implement, since you obviously allready have the infrastructure and security in place, and it would allow us costumers to mo…

One thing that I would really like to see is the ability to bulk edit Hardware Assets, it might be okay to edit a couple dozen manually but when you have hundreds, or thousands of them sat in your system, I doubt very much that anyone will have the patience to edit each of them individually. Cheers, Martin

Could we have some remote security features? Remote lock and wipe ideally. Maybe a find my device feature too? I know this has been requested for mobile devices ios and android, but it could be handy for laptops too

As a MSP, we often have to track down a device based on the user's name. It would be great if there was an option to always show the currently logged in user in the dashboard or at least add it into the search.

Issue using the 'Send Event Details by Email' option. When using this option to send the log info by Email, the following info is stripped from the email text and you have to type it yourself. Eventid: Systemname: Which event log: It is a nice feature to send info to one of our techs so they can review the issue or automate a notification, but why is some important info stripped from the email. Gary

It would be nice to be able to assign endpoints to multiple groups. This would be especially useful for Group Policy. - Default Group (rules for all managed endpoints) - - WorkStation Group (endpoint is assigned to default group and then this group to add workstation rules but not server rules) - - Server Group (endpoint is assigned to default group and then this group to add server rules but not workstation rules) - - - SQL Server Group (endpoint is assigned to default and Server group and then this group to add SQL Server only rules) - - - Domain Controller Group (endpoint is assigned to default and Server group and then this group to add DC onl…

I'd love to see remote desktop for Mac OS added. Thanks, SCIT

Hi guys, One thing which I think would be super useful is the automatic selection of hard drives within the machine so rather than having to select a drive then set thresholds, we can skip the additional step of having to select the drives. Don't want to monitor a drive? Don't select a threshold. Cheers,

Could we add an alias to be displayed along side the device name in the systems view? Or maybe display the last logged in user. Just so it's easier to find a user machine without having to remember/find the device name.