
Everything posted by Jamie Taylor
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Notification management
Hey @Lamberts Techs this option should be under server admin > notifications as Mark suggested.
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When Webroot Deployment fails and You download the installer manually but Pulseway still thinks the install failed.
Understood @timbuck2, its good to understand the case which is why I rasied a ticket, so we can address similar issues with a better response.
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When Webroot Deployment fails and You download the installer manually but Pulseway still thinks the install failed.
Hey @timbuck2, I have raised a support ticket for your issue, our team will contact you shortly regarding this query.
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Agent Security Shows Webroot Secure AnyWhere Disabled Out Of Date and Also Enabled and Up to date
Hey @timbuck2, I have raised a support ticket for this query, our team will contact you shortly regarding this.
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log4j Scanner
Hey @spinto, I have raised a support ticket for you query. Our team will get in touch with shortly regarding this.
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Personal Pulseway
Hey @Jonah, Pulseway is no longer supporting a version for personal use, we can set up a trial for you with your existing email if you would like to try Pulseway RMM. Please DM or email me at jamie.taylor@pulseway.com with your personal details and I can set this up for you asap.
- See existing client tickets when opening a new ticket.
- Search service ticket via time entries.
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Clients receiving Update notification when starting Firefox, Can I turn off notifications in 3PP?
Hey @BurseyC, I have discussed this with our support team and raised a ticket for you. They will reach out to you shortly regarding this query. Thank you!
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Unable to register & view the main site
Hey @BytePhil, can you please DM me your IP address. We will resolve this for you.
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What do the numbers under the System Name represent?
Hey @BurseyC, I have raised a ticket for your query. Our team will contact you and clarify this for you. Thank you!
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Additional 3rd Party Patching Options: Microsoft Power BI
Hey @Kierston Grantham, thanks for your valuable suggestion. Please add your suggestion to our roadmap so our dev team will pick it up as per priority. Thank you.
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Veeam backup monitoring through WIndows Event logs
Thanks for sharing this query @Randula, I have rasied a support ticket for this request and our team will reach out to you shortly regaridng the same.
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Remove stale computers
Thanks for your thoughts, please feel free to include your suggestions in our product roadmap so our dev team can prioritize accordingly: https://pulseway.featureupvote.com/
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Network Monitoring Improvements
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- windows
- webapp
- configuration
- enterprise
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+2 more
Tagged with:
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Network monitoring devices are shown as offline
Hi @harleykjjn, I have raised a support ticket for this query, our team will contact you shortly regarding the same. Thank you!
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Mac OS remote control - am I missing something? Nearly always times out. Connects maybe 10% of the time
Hey Daniel, Sorry to hear that you are facing this issue. I have raised a support ticket for you, and our team will get in touch with you shortly regarding this. Hopefully, we will do our best to resolve this for you. Thank you!
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IMAP settings not working - email parser
@SImpleMan hope the support team did contact you. Please let me know if this is still a concern?
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Installation on Raspberry Pi 4 running Ubuntu 20.04.2 LTS?
Thank you Paul, linking the announcement thread:
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Pulseway 8.8.9 Update: ARM64 Linux Agent
With the 8.8.9 Linux Agent, you can now install Pulseway on ARM64-based devices (Raspberry Pi 3 and 4).
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IMAP settings not working - email parser
Hey @SImpleMan, I have raised a support ticket for your query. Our team will contact you shortly regarding the same.
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Package for Synology
Please manually enter Synology's OIDs for this purpose, in future we will be looking to provide pre-packed OIDs. You can get the OIDs for Synology: https://global.download.synology.com/download/Document/MIBGuide/Synology_DiskStation_MIB_Guide.pdf
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Ticket Templates for common ticket types
You might join our Discord Community and see if someone could share some light on this. Please join here: https://discord.com/invite/z5MHQV5YFT
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Remote Control Issue
Hey Michael, I have raised a ticket for your issue. Our support team will contact you shortly.
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Prompt technician for input upon running script
Hi @TeeJay, this will be a feature request, so kindly raise a feature request in our roadmap page: https://pulseway.featureupvote.com/