General

Hi, I see we can share computers between logins for Pulseway RMM. Groups and Tags are also shared between users. How can we share scripts and other items? I have been putting in Scripts for everyone to use, but I am the only person who can see them. We have 4 techs at this point, do we need to add the script 4 times in the RMM? The only solution I can thin of is to have everyone login into the RMM as the same user, so we can all share everything. Gary

Hi, I've been using Pulseway for a few years. Never noticed any real issues. For some reason my monitored processes are not generating notifications when they close. Just for the sake of this post I've chosen the calc.exe process in windows server 2012 r2 and have pulseway 5.3 installed: If I start of by deleting any existing monitored processes then select "calc.exe" from TM..... Then restart calc.exe...it will generate an alert for the first start of calculator. But it won't do anything when I close calc.exe again. Then it won't work at all until I delete and re add the monitored process. Can someone please help me out and list reasons why th…

Hey and well ive read about quite alot and I am still clueless on how to set all this up The plan was to monitor my debian server from my main pc and in time my phone (but main pc to start) How do I even start all this? Ive installed it on my server (I think) But now. I can find no readme's or tuts anywhere. is there a read me for a noob like meanywhere to understand this abit better? Cheers Mike

Hello, I've reinstalled the software on a rebuilt PC and its been a while since I last used it. My account was recognized and validated but to make changes I need to log in. However, the password is not what I thought and I tried a reset but no emails have come through to my Gmail. Its not trapped in spam either. Should I just start a new account or is there something I am missing?

I am monitoring several computers and I was editing some notifications and also changed the group name and now when I try to access the computers from the dash board to edit computer settings it rejects my password. Even on local computer, after clicking on "click here to allow changes" it rejects my password. I am pretty sure I did not change it. What am I doing wrong? Thank you.

I have to say I'm very disappointed in this upgrade. Functionality actually missing that was in the previous version? (System level user rights, separate notifications rights) No ETA for the return of those features? Disappointing.

Hi there, I'm desperately searching for a way to request a password reset for the application because a changed all my pw's last week, but something went wrong on this one. Is there a way to get a new one? Thanxalot retox By the way: Great utility I'm very happy with it. Thank you for the great service.

Hello All, Is there any feature available in Pulseway to get notified when the UPS is faulty/lost connection. If yes, Could you please provide me the steps to configure on our pulseway system. Many Thanks raagi

Moderator, I want to make use of Pulseway for Home/Personal use without the creation of a work email. Is this possible?

In the Android app, when I go to "Screens" - "View available screens". After it quickly goes through the "loading screens" it pops up with just 1 screen as "Active" even though the computer has dual screens and both are being used. The second screen is set with the extend my display option in Windows 8.1 Pro and on the computer it is working fine as an extended desktop. How do I get it so I can get screen images of the second screen through the app? Do I have to change something in the Pulseway Manager app? Considering it's labled "Screens"-plural and attempts to load more than one screen when used I'm assuming it's intended to allow visibility for more than just the prim…

I was just wondering, is there a way to create Notifications Templates? For example, we intend on using Pulseway to monitor workstations as well as servers. I'm quite happy to configure notifications for each server, but having to configure notifications for each individual workstation for all our clients is going to be a nightmare!

Hello, I love this app and monitoring software. I am just confused about the "reports" section of the app. I would like to utilize this feature or at the very least understand how it works. I have been all over this forum and have not found much if any info on this. Can someone tell what reports are possible and how to set them up?

I see that configuring policies / monitoring is done through the agent. What happens if you want to change the default workstation policy, how do you apply this to everyone? How can you upload files to pulseway? For example if I want to push out an installation currently I would push it up to our current RMM, and then push down to all machines and run script accordingly. Windows updates and third party patching - Kinda confused on how this works Are there any plans to change monitoring policies from the web interface instead of the agent? That's what I have so far. I'll post more as I go along.

Hey all, Is there a way to allow a user to move devices between groups without giving them full administrator? The way we have been moving machines is by going to the server admin tab and moving through there. Im trying to more granularly manage permissions within our org for the helpdesk. Thank you in advance!

Hi Folks, My first post, please be gentle. When I look at the Systems, on my mobile app or via the web interface, you get something like this, if the machine is online: Craig - HP Windows 10 Pro(21H2) 5 days, 0 hours, 44 minutes I am interpreting this to mean the length of the time the system has been turned on. I had users who has 30-60-100 as their days number. I sent an email to all users, please reboot your computer every day or two, this will make sure the software updates are done in a timely manner. Two users responded, they turn their computer off every night, but their "days" numbers are showing 12 and 17. I checke…

Dear Pulseway Support, At one of our customers we accidently clicked on "Disable Pulseway User Agent (pcmontask.exe). From this moment we aren't able anymore to remote access the PC. Now we need to ask the customer to 'Enable' it, but I'm hoping that something else is possible, to enable it somehow from remote (via PowerShell -> Registry)?

Hi. By default, when adding Pulseway agent to a machine, and monitoring services, it monitor all Automatic services. Thats fine. Some services are Automatic, but not started, as they get started as an when needed. Then I have a manual task of unselecting the services that are on Auto, but not started on all machines, so that the Pulseway agent does not trigger an alert, for example, "Software Protection" Then a couple days later, I get an alert stating the service I asked PW kindly to stop monitoring, is now being monitored, and has stopped!! Grrr.

Hi there, I've recently started using pulseway again after mostly phasing it out of my use in my home environment. I'm aware that you've changed policy and now no longer have a free tier, although users who previously signed up still have access. I would like to know about the process of converting my existing free tier account over to a paid account as i've already hit the limit of two endpoints again which stopped me from fully adopting pulseway the first time around. Looking at the pricing it seems you have a flat fee rather than a per-endpoint. What is the total number of endpoints included in that plan? And how would I go about transitioning my account…

Is there a way to block notifications from other monitored devices from being displayed on a specific device that has the PC Agent installed? RIght now a Win 8 system I am monitoring is displaying notification from other monitored systems. I do want to monitor the Win 8 system but I do not want it displaying notifications from other systems.

Hi This morning all of my servers went through patching critical updates - the policy says install critical updates and reboot if necessary. When I checked the policy listed "updates marked important, no updates installed" but the machines all rebooted? - That seems weird to me as I would not expect and also do not want a reboot if no updates are installed. Is that a normal behavior?

I currently have a number of systems on the Pro subscription which is paid annually and I'm considering moving to the Ent MSP system for which I'll pay monthly, does anyone know how to upgrade as I see nothing in my account which allows me to upgrade.

Hello, I have two devices that I need a notification when a ping to them is successful. In normal operation, both IP addresses are off. But if ther eis a problem the IPs may come on, and if they do I need a notification. Any Ideas?

I am trying to install a 3rd Party application, Elpha Secure. I have the .msi file saved to Dropbox and I am trying to install it from there. After doing some research I have gone in and set up a Custom Tile, but it was just spinning at Provisioning then "Failed to read metadata". Is there something else I need to be doing?

Will adding a global rule with the actions - If 'Name' contains 'KB5010793' then 'Approve and Install', work for Out of Band updates? This update fixes the VPN breaking update 'KB5009543'.

Hello, I just installed pulseway. I love everything about it! I was just wondering if there is anyway to keylog with it? And of course view the logged keys via my phone, I haven't been able to find this in the program so I was wondering if its even available? Also , I see it has a webcam snap shot, is there a live webcam option as well? Thanks