Marlon Seecharan Posted May 26, 2023 Share Posted May 26, 2023 I can't get in on the web app. Machines that are online in the mobile app are reporting as offline and nothing is connectable I have had this service for a year now and the service has been down about 6-8 times in the last year. I have to pay for a backup service that, in the same period, has been down 1 time for 1 hour I opened the ticket and all I have gotten is the automated response and that was 40 minutes ago. Chances of renewal dwindling fast! Link to comment Share on other sites More sharing options...
John D Posted May 26, 2023 Share Posted May 26, 2023 (edited) Hi, I'm unable to login today😕 and I needed to urgent start on some work today, I'm getting these error messages: The HTTP service located at pulseway.com/WebApp.svc is unavailable. This c... Database Query Exception Edited May 26, 2023 by JD94 Link to comment Share on other sites More sharing options...
Administrators Paul Posted May 26, 2023 Administrators Share Posted May 26, 2023 Hi there, Apologies for this. Our hosting provider is running overtime on their scheduled maintenance. I'll post another update when the service is back up. -Paul John D 1 Link to comment Share on other sites More sharing options...
TMTech Posted May 26, 2023 Share Posted May 26, 2023 (edited) I'm running into the same issue. Do we have an estimated time of maintenance completion? Edited May 26, 2023 by TMTech Link to comment Share on other sites More sharing options...
ahilliker@ie-corp.com Posted May 26, 2023 Share Posted May 26, 2023 So who do I speak to about getting a credit on my account for waking all my Techs and throwing us all into a panic, having us drive to sites? Martin U. 1 Link to comment Share on other sites More sharing options...
Administrators Paul Posted May 26, 2023 Administrators Share Posted May 26, 2023 We're in contact with the hosting provider, the initial estimate is that it should be less than half an hour left. Sorry for the inconvenience caused, it seems that something didn't go as planned with their maintenance. -Paul Just now, ahilliker@ie-corp.com said: So who do I speak to about getting a credit on my account for waking all my Techs and throwing us all into a panic, having us drive to sites? Please reach out to your account manager for all billing questions. -Paul Link to comment Share on other sites More sharing options...
Administrators Anne Posted May 26, 2023 Administrators Share Posted May 26, 2023 Hi all, we do apologise for the inconvenience and service disruption, our storage provider had to reschedule the data maintenance works last minute and some instances might get affected. Most of the functionality should be working as normal, while the online billing portal is expected to be down till the maintenance works are over. We do apologies for this inconvenience and service disruption. Moreover, we have officially taken a decision to switch the data providers and we are in the process of migrating to a new datacenter provider. We will be prioritizing the customers who are expressing their concerns and would like to be moved first. Please mention this to your account manager and will prioritize you once the move begins in the upcoming weeks. if you would like to be among the customers who wishes to be moved to the new data storage please reach out to me at stefan.mclaughlin@pulseway.com or to your account manager Link to comment Share on other sites More sharing options...
Breen81 Posted May 26, 2023 Share Posted May 26, 2023 Still not working. No Remote control, nor is app working. Link to comment Share on other sites More sharing options...
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