Marlon Seecharan

The service has been down so many times in the past year it's unbelievable It's an expensive service so I don't think my expectations of having a functional service are unreasonable I have been trying to get in for the past 90 minutes and It took support an hour to respond to my ticket. My brand is built on fast response times and the service, being so problematic, is not working

I can't get in on the web app. Machines that are online in the mobile app are reporting as offline and nothing is connectable I have had this service for a year now and the service has been down about 6-8 times in the last year. I have to pay for a backup service that, in the same period, has been down 1 time for 1 hour I opened the ticket and all I have gotten is the automated response and that was 40 minutes ago. Chances of renewal dwindling fast!