test email works,but files never arrive

[axis]

I am trying to email a file, but it doesn't arrive at the email address i type in. The test emails work fine. I get no error messages. Or do they just take a while?

[Paul]

Normally it can take a while to upload a file, usually you receive it after 30 seconds if it's a document. If you don't receive the file you can try enabling Diagnostic Logging to see what really happens.

Try turning the Diagnostic loggin on in the Manager -> Settings -> Diagnostics and then issue the Email command to that computer from your mobile. If the email doesn't arrive please send reply here anything you see suspicious in the trace.log file you can find in the PC Monitor installation folder.