Feature Requests

I just signed up for Pulseway to monitor a small client of my side business. I am in the process of setting up patch management for workstations. I would like the systems to prompt the end users to reboot upon installing updates but Pulseway seems to be very restrictive in how it lets you set that up. It looks like all I can do is have it reboot immediately or give the users a 5 minute warning with a generic message. I work with a competitor product at my day job and it allows us to specify whatever message we want, set whatever timer amount we want and allow the users to defer the updates as many times as we want or force a reboot after a certain number of deferment…

Currently when clicking on the Pulseway system tray icon, only two things appear - 1) Request Support and 2) About Pulseway. With most icons, when clicking on them their application opens up. Please could this be added for Pulseway on the desktop.

I'm evaluating Pulseway. It could potentially replace multiple tools for us. The price is right and the functionality seems competitive. However, the dashboards are... abysmal. I was just reading a thread from 2 years ago requesting a dashboard widget that shows systems that need updates. It's still not there. I honestly expected to find that Pulseway was a new product, or at least that dashboards were a new feature, but after 2 years I would expect them to be much more mature. Things I'd like to see: Update Health widget (X number of computers need critical updates) Storage widget (for instance an individual file server) Service health (port xxxx…

With more and more remote users, it would be nice to deploy Windows 10/11 to any remote pc. New desktops & laptops have pre-loaded bloatware. They are usually shipped directly to the end-user then an admin would get access to deploy the organization shares, emails, etc. With this solution, we can remote deploy a fresh golden image via a simple executable the end-user can perform after opening their brand new computer and passing the first-time setup. Would like to see this in Pulseway someday. We are currently using SmartDeploy.

Hi, Sometimes we see that our clients have issues with their onedrive status that files are not synced etc. Users are not checking that often so their files may be at risk. It would be nice if we could monitor this with pulseway in a native way. See: https://call4cloud.nl/2020/09/lost-in-monitoring-onedrive/ For more info.

Would be great to have an option when you select multiple systems, to run a script. Now that's only possible with a Task... But if you just want to run a script on let's say 10 Systems and not 100 in a Group for example. This would be much faster. Also you don't need to create a Task for it, so everything stay's cleaner in that way.

Client Portal is a good idea for very small sites, but if you have hundred of users it is not usable at all. Ideally, everyone should have access to the Portal via the icon without having to be setup at the back-end and required to log in. A default menu (populated with scripts, etc) should be available to all users. If it is not possible, an accessible workaround would be to integrate AzureAD with SSO and SCIM, so users are created/removed automatically and can login with no effort As it is currently, the client portal is not useful to us at all...

We are using several powershell scripts to set things locally for pulseway as we cannot do this (on a large scale) through the web interface or dashboard - ie set the group name for a whole scope of machines Our automation task works great for this, but only when computers are online. If a machine is offline when the automation task is set to run it does not get the settings. Some computers can go days/weeks without the setting changes. This could be rectified with a checkbox on the automation task, similar to the one on patching policies - see the screenshot below

Hi Team, Can we have an event log for when Maint mode is triggered or removed? Not a bad thing to have when tracking a problem but also we can then use things like automations based on events. It would be good if it said which user triggered it but even just a simple maint mode on / off with a standard event ID would be amazing. Use Case: Medium to large organisations have lots of people managing servers even third parties. By seeing who / when a device was put into maint mode it would help track changes. Another key use is that if i can trigger an automation based on Pulseway maint mode i can have it do various things such as se…

Hi, I recently switched to using a Chromebook as my main device and was hoping to ditch TeamViewer as my main remote support app, but I have just realised that Pulseway does not have a remote support function for me to remote from my Chomebook onto any other devices, like TV does. Would be great if you could add this ability please.

Many times I've made quotes that I forgot an Item. I want my quotes to be organized with like parts together. If I want to add another item I have to delete everything below and then reenter the rest. I wish I could reorganize the items more easily.

I know that Webroot integration is a recent addition, but we have been using Malwarebytes and love the most recent version. A way to integrate this into Pulseway would be incredible.

I only have Macs in our office and while I find Pulseway invaluable, I am also wishing for more control of my systems. There are many Unix commands that work on the Mac, but I cannot seem to get them to work using the BASH script. I do not need a lot of the very fine features provided to the Windows systems, but simple commands to the Terminal would be great. As I review the forums, I see there are not many Mac only users here, but there must be some significant number of us for you to have a Mac product, so hoping I am not the only one wishing for command line controls in scripting rather than just sending one command at a time in the Terminal window. Thanks for pro…

Hello. I think the Pulseway is really good. There is always some room for improvement... What I did not notice during the test, or was not aware of: The push system is really in need of revision. With the following one would also simplify many processes and solve problems! # Interest What is the interest of the technician and billing? When? Date + time - What? A SHORT text with keywords for copy & paste. Now there is too much text. Status # Push It would make sense to make ONE, BIG window with the messages. Sorted by date/time Critical, Important, Normal, Low --> defined with colors (or as text) Acknowledge …

For the workstations, the ESET and the update status is already displayed (Up to Date... etc.). Unfortunately, this function is missing for the servers. And exactly here it would be extremely important to see. Possibly with a small alert if the update status is older than 10 days. (GER) Bei den Workstations wird das ESET und der Updatestand ja bereits angezeigt (Up to Date... usw.). Leider fehlt diese Funktion bei den Servern. Und genau hier wäre es extrem wichtig zu sehen. Evtl. noch mit einer kleinen Alarmierung wenn der Updatestand älter 10 Tage ist.

Pulseway has had Slack Integration for a long time now but those of us who use Microsoft Teams get no love or have to run Slack just for alerts. Please look at adding Teams Channel Integration also.

Can we get an option to white label Custom SSL Branding & The Client Interface Branding? Fully Qualified Domain Name: rmm.yourwebsite.com psa.yourwebsite.com IT Glue, Unitrends, and many more are doing this. Client Interface Branding: Would like to see an option to change both Pulseway Agent Executable Installation & Pulseway Manager Application to reflect the MSP company name.

We have a large org with lots of users (many who don't want to restart their computer). After seeing a user machine sitting at 212 DAYS AND 15 HOURS we scheduled a reboot through cmd. It would be awesome to have a feature that sorts by time awake.

I'd like to request that when we hover the cursor over the title of a ticket in the queue/view that it enables us to see the latest activity of that ticket, whether is is an internal note from a technician, or a reply from a customer etc

I'd like to request that when in a queue or a view, we are able to change status / assign tickets from the queue / views dashboard by left clicking the relevant section, and being able to change it from here, for instance left clicking the status, and it bring a drop down of all ticket statuses so I can then change it, or left clicking assignee, and being able to add an assignee straight from there. In the morning we typically have a number of tickets in the helpdesk, so being able to quickly view the ticket title normally enables me to then be able to close / assign tickets there and then, without having to go into each individual ticket If you require more in…

I get an alert on my watch, but would like to be able to approve log on with the Watch. I use DUO and Microsoft Authenticator and can approve the login from my Watch. With Pulseway I only get an alert that I have a request to approve. Seems like a simple option to add.

Create Tasks unrelated to a project and allow them to be picked up/assigned direct through tasks in all tasks view.

We have need to be able to create a time entry related to administrative or etc items that do not have an associated task or project and do not wnat to have to create and or leave a task/project open indefinitely for administrative or etc processes, but would like to be able to track that time.

speaking of opportunities, it would be good to be able to change the Account listed on an opportunity. We use QuoteWerks to create our quotes. We have had issues where someone creates a quote and it adds another Account instead of using one that already exists. Being able to change the Account on the opportunity and then delete the duplicate Account would be great.

"I had entered all the Contracts for our clients for Managed and Recurring Charges. However, I’m disappointed that the engineers/help desk have to go to the Finance tab to see it. Why can’t they see the contracts in the CRM Accounts view? Why can’t a list of the contracts for a client show up like the Opportunities do?"