Feature Requests

Dear Pulseway, Currently when a customer wants to send in their support request, they can only send a message but no attachments or such. Is this possible or is this feature in the making? Also if an employee of a customer does not have an email registered in the PSA system, does the ticket system still reply to this person if we reply on that ticket?

Could we have some remote security features? Remote lock and wipe ideally. Maybe a find my device feature too? I know this has been requested for mobile devices ios and android, but it could be handy for laptops too

Why is the "computer is started" notification not available as workflow trigger? I understand the "System offline" + "System back online" triggers in cases where you monitor servers with Pulseway (which are supposed to be online all the time). In our case we monitor remote workstations that get booted up and shut down daily. If we could use "computer is started" as trigger it would be ideal to run eg. an automation script once a system is booted up.

so if a user sends me an email and i send it on to the helpdesk the ticket should be in the name of the original user and not me only need this for emails sent in by agents we have this on our old ticket system and works well as we don't have to change the ticket contact

One thing that I would really like to see is the ability to bulk edit Hardware Assets, it might be okay to edit a couple dozen manually but when you have hundreds, or thousands of them sat in your system, I doubt very much that anyone will have the patience to edit each of them individually. Cheers, Martin

We need to add the feature to Disable or can be Disable for some people or for all or so, Accounts and Contacts as no one wants to export everything by some other salespeople or so.

Hi, please add the ability to scan on different IP ranges/subnets with the probe deployment feature.

I would be really good if we can see the internet speed without having to log onto the computer and run speedtest.net

Some of the above do have "clone" available. But not everything. I am new to PW and looking in to monitoring I found it is not possible (have not found it) to clone a Configuration\Profile\Folder that holds a lot of needed profiles. That could save some time, time is money 😉 So, I'd like to ask for development to always have the "clone" option in the back of their mind with everything they develop.

Please add a way to manually run a speedtest on a remote computer. I see requests all over the place but nothing added.. been over 5 years guys. Not a regualr interval, but maybe just as script to check that DSL connection to see if it is having an issue.... MTR would be a nice add as well. I have tried: $a=Get-Date; $web = New-Object Net.WebClient; $web.DownloadString("http://client.akamai.com/install/test-objects/10MB.bin") | out-null; $t = "$((10/((Get-Date)-$a).TotalSeconds)*8) Mbps"; $t and $a=Get-Date; Invoke-WebRequest http://client.akamai.com/install/test-objects/10MB.bin|Out-Null; "$((10/((Get-Date)-$a).TotalSeconds)*8) Mbps" >>…

We would like to store some url's in a custom field and make these actionable from there so one does not have to copy/past the url into a new browser-tab. Therefore a <url> type is needed that makes the inside text actionable and will "goto" that url in a new browser-tab

New to PW and I would like to add the following as an example: One can whitelist IP addresses/ranges. When there is a list of 10-15 items, do you know by head which is what? So asking development to always have in mind if it is handy (or even needed) to add description fields to something. Going back to the IP-whitelisting: aaa.bbb.ccc.ddd Description: HQ bbb.ccc.ddd.eee Description: cbd kkk.lll.mmm.nnn Description: Owners Home fff.ggg.hhh.iii Description: etc I gues you experienced guys can think of other locations where this could give you more/instant overview

I'm wondering if it would be possible to add multiple tabs for each separate category of machine information (for example, Overview, Details, Manage etc.) that could stay visible at the top and be switched between easily, rather than having to scroll back and forth constantly. I have attached an example image to demonstrate what I mean.

Is it possible to add WireGuard VPN into the third-party patch management?

Often times when client calls in they don't know their computer name. We would like to see the currently logged in user right in the dashboard to identify the correct computer.

Please support webhooks as destinations for notifications. This opens up integrations with many other services without the need for Pulseway to configure specific integrations for each one. The feature should be able to send a post to a URL when the specified event type is triggered. If possible, the ability to add headers to the webhook would make the feature even more usable (imagine cases where you want to send a message to teams, hangouts, etc...). Thanks!

Hey there. I think it would be useful for the "Screen" subscriber feature to display all monitors, and not just the Primary Display. As it stands right now, it feels half baked. In fact, the best would be to simply have the whole virtual desktop (all monitors) be displayed in the 1 screenshot. Code (C#) to do such is located here - http://www.codeproject.com/Articles/546006/Screen-Capture-on-Multiple-Monitors See his function: "CaptureScreentoClipboard" It creates a Device Context (DC) for the entire virtual screen, converts it to a bitmap, and then simply BitBlts it. Shouldn't be complicated I hope. I would also be interested in an option (maybe ev…

It would be nice to have an fully integrated back-up solution. This for the following 1. Microsoft 365 (and other look a likes) 2. Local back-up to the cloud. If we can push an back-up agent through our pulseway management for the local back-up of server and workstations to our devices it would be nice. Also if we can setup the Microsoft365 back-up via Pulseway would be great. We are seaching for one platform where we have full control. What are the options at this moment?

Currently we can only place a device into 'Maintenance mode' if it is online. Devices which are offline do not have the command option to do so. Every other RMM I've used has this capability. A workaround would be to create a separate group with its own policies and then move the offline device into there, but that is convoluted and not ideal.

Currently it appears only Webroot is supported under AV policies. We signed up for Bitdefender and there are no policies there.

When cross referencing our asset lists, having the ability to quickly search our systems by Serial Number would be a major quality of life upgrade. As it stands, there is nothing in the search feature which allows us to look for a value that does not change as the device moves around from user to user. If someone obtains a device from an old user and the name is not updated or maybe we have an older field device with an obscure name schema from an ex-admin. If I don't know to search for that or the search feature doesn't think what I'm searching is close enough to the name, then I have to pull up the group that it *may* be in and search down each Asset Info tab trying to …

Adding the ability to make an API call\web post as a remediation step in workflows would allow for more 3rd party applications to be tied in with the solution.

We really think you need to include SMART reporting. Especially when working with servers with multiple HDD's and raid.Short of using things like HDD Health, it would be great for us to be able to pull up a report &/or a visual on the WebApp.

Hi, I'm currently running through a lot of notification. Running through 30 different notification, I notice that I should focus on probably 6 of those and delete the others. Currently I can only delete 1 notification at a time. Do you think it will be awesome for us to have the ability to sort, multiple select and delete *some* notifications?

Hi, I'd like to submit a feature request to be able to disable items which are not being used such as NOC, Setup, Slack Integrations, Backup Plugin for example. maybe under server admin -> settings -> option under here for example? Cheers, Quenten