Windows

"The paid Team plan is designed for MSPs and IT departments and offers a collaborative environment with multi-account management, Remote Control and additional features such as Audit Log, White Labelling and much more. The Team plan starts from 20 endpoints. The Starter plan allows 2 free endpoints and maximum up to 19 endpoints." How does this work please - is there a pricing difference ? What happens when you buy your 20th licence - do you automatically move to a Team licence ? Many Thanks

We have a Heuristic warning be shown up in various places - always for the same file. Its been tested against a large number of AV engines and come up clean so pretty sure its a false positive. HEUR:Trojan.MSIL.Crypt.gen How do we report this to Kaspersky to get them to fix it? It seems that as it is bought through you we have no direct way of contacting them - is that correct? Thanks

Can I install Pulseway on a Golden Image for Citrix XenDesktop for pool desktops? When I provision the image will I get new Pulseway agent for each machine I create? greg

Hi! I have the following situation: Windows Server 2016 Standard, Windows Defender Features uninstalled, AV Product = Panda Adaptive Defense 360. The Pulseway RMM shows no AV Status. Only he said that the firewall and status from windows side is ok. Next to the server I have a Windows Client with the same situation but where the Panda is detected. It is clear that I can see only the status, but this is important. Perhaps someone has an idea in this case. BR Jens

I have one customer workstation (actually a laptop) that I cannot assign a patch policy. All of the other systems in this customer group are fine. When I try to assign it via my mobile, I get "change OS patch policy command failed". Nor can I assign it via the Pulseway Web app - it shows "no actions available" for that one system. I tried remotely restarting the laptop, and I tried repairing the local agent installation, but no joy. Any suggestions? Thanks! Bob

We've used one single installation package which we've distributed via our old RMM. After the systems have been installed we've manually moved them to correct Org/Site/Agent Group. However, pretty much in the midst of this installation, I renamed the Org/Site/Agent group which we used for installation which resulted in that we can see a number of systems (100+) have the Pulseway software installed, but they are not visible in Pulseway. So somehow they are connected to a specific name of Org/Site/Agent Group. How can we get those systems visible? Do we need to recreate the old names of the Org/Site Agent Group? If so, the problem is that I don't have…

Hi, The remote desktop tab in the Pulseway manager displays greyed out options. I'm not able to tick or untick the "Enable remote desktop" despite being an admin. I managed to enable it using Powershell. However, I now have the problem where the "Ask for user confirmation before allowing any remote desktop session" is also greyed out and "deny the connection" is ticked. Is there a powershell command to change it to "allow the connection" please? Thanks in advance.

Something has changed in Kaspersky client version - 10.3.3.275 It is blocking the edit of a config file in the Users Apddata local folder - causing the app to crash This works with earlier versions of Kaspersky (10.2.5.3201) Excluding folders and applications etc makes no difference. The only thing that works is to reboot the server - having told Kasperksy not to run at all - then all is fine. Help please ! Thanks

I changed phones recently and the new app says: 'This device is pending approval. Login to the WebApp and approve it from the account devices page.' If I got to https://my.pulseway.com/main/account/devices there is no device to approve. Am I doing something wrong?

After being unable to open the Management Agent looked like the installation was corrupt, I uninstalled the agent and then tried to re-install it. It fails with error 1001: the specified service already exists. Installation Incomplete. Is there a way round this issue? Regards Paul.

I added two switches to one of my Pulseway clients to monitor over SNMP. I added the agents in server modules > SNMP and then added the triggers in Notifications. I pulled a power cord on one of the switches and the alert tripped right away sending notifications to my phone and dashboard. I pulled a PSU cord on the other switch and no alerts. Looking at the values (3 is working correctly) I see the PSU value has changed to 5. Obviously out of tolerance but no alerts. I then recreated the variables for the agents seeing if something went wrong. Now the switch that didn't alert the first time alerts but the one that was working doesn't alert. Can someone…

Hi all, i just updated 2 systems to the latest Windows 10 1903 update. Now KAV will not install anymore. We needed to delete the installation of KAV because of the new update (Some conflict at the update on both computers) After installing the new windows 1903 release the Pulseway Webapp is telling at the KAV section "Missing Agent" Does anyone noticed this also and has an solution?

Hello, after installing Pulseway Agent on a Server I got following message when registering the machine: There was no endpoint listening at https://ourcompany.pulseway.com/Server.svc ...... There are other servers in the network where the installation did work without any problem. I have set proxy settings, without any success. I already uninstalled, rebooted and checked if a firewall blocks the traffic. no changes... Any hints on that? Thanks and regards Roland

I've installed the connector but when I check my add-ins, the Pulseway PSA Outlook Extension is inactive with the load behavior of: Not Loaded. A runtime error occurred during the loading of the COM Add-in. I've tried checking the box to enable it. I've tried restarting Outlook. I've tried restarting the PC. I've tried uninstalling and re-installing the plugin. Where should I go from here?

Hi, I use Pulseway only for parental monitoring, so my kid won't play online games instead of studying when I am not home -I get notified when he launches the game program and then I can kill the game from my mobile phone-, but the little bastard learnt to kill all processes in task manager before playing. I know Pulseway creates an entry in the task scheduler to launch "watchdog.bat" if it goes down, but, I don't know why, but watchdog.bat no longer exists in my pulsway folder (I reinstalled it just in case, but no, no watchdog.bat). If I create a task to launch PCMonitorSrv.exe and pcmontask.exe every minute they would not start, so I assume they must be launched …

When I set up my machines to be monitored I used remote scripts to do the following: wget https://xyz.com/files/windows_agent_x64.msi -Outfile c:\ff\windows_agent_x64.msi msiexec /i windows_agent_x64.msi /quiet Now, the problem is that these machines are NOT picking up the info required from the Pulseway policy so not all of the desired information is showing in the webapp for each machine. I then tried using: wget https://xyz.com/files/Pulseway_x64.msi -Outfile c:\ff\Pulseway_x64.msi .\Pulseway_x64.msi /qn username=xyz password=xyz group=Internal server=xyz.pulseway.com Running this on a local machine does pick up the policies and work …

Good day, Firstly I want to state that I am not familiar with this application and that this is the first time that I've worked with it so please go easy on me. So I need to setup Remote Access for one of our vendors. I created the account for him but when he tries to log in remotely it gives him an "unable to access remote server" error. Could someone point me in the right direction? With thanks

Hello, I downloaded an agent to a Windows Server VMware guest hoping to be able to monitor the CPU temp. When I go to the Pulseway manager on the guest and go to Notifications > Hardware and to setup a new notification, the dropdown for "device" is empty. Will this work on VMware guests or is there another approach?

I retired a computer running Pulseway Manager and replaced it with a new one. MMSoft website FAQ describes the procedure to delete a monitored computer. Step one is to uninstall the Pulseway Manager on the computer to be deleted. I did not do that. I just archived the computer and reformatted the system drive. The next step is to bring up Pulseway Manager on another computer and use the Account tab to show a list of computers in the group, and delete it from there. I do not have an Account tab in any of my Pulseway Managers (v6.2.1). I signed on to my MMSoft website account thinking that I should be able to delete the computer from there. The archived computer shows up as…

Setting up a test environment for Pulseway, brand new server 2019 install, have loaded everything up as per normal, hoever when trying to validate another win2019 server for monitoring, i get the cold not establish trust relationship for the SSL/TLS secure channel with authorit '******.*****.***.**' any ideas?

Hi there, I'm wondering if someone here could help me out. I was just installing Pulseway on a server and the installer crashed part way through. So now the service is on the server (but not running) but the rest of the application is not. So if I re-run the installer it detects the presence of the service and stops, saying that Pulseway is already installed. But I can't start the service because it detects that the program files are not there. Likewise, because the program files are not there Windows doesn't show Pulseway as a program I can uninstall if I wanted to clear everything out to get a clean start. Can anyone suggest a way forward for me here?

Is there any way to give an endpoint a custom name inside of Pulseway without having to remote into the endpoint and change it in the agent?

We have a lot of groups and love that the system creates a custom install for each group. Is there a way to NOT have the desktop icon installed without having to hand edit the MSI file?

Dear Pulseway Team, I am just try to use pulseway to control all computer assets my new startup business, I already create the account and install the Agent on my PC as administrator. What should I do to start monitor the other computer ? Thank you.

Hello, I've been trying to uninstall pulseway from Windows Server 2008 (not R2) from our fileserver since it is having issues with pulseway. I want to uninstall the agent and reinstall it but I cannot remove it. What are the steps to removing it? I cannot find it in program and features and I have tried by deleting the service and the folder but no luck.