Jump to content
BobC

Can't assign a patch policy to one particular workstation

Recommended Posts

I have one customer workstation (actually a laptop) that I cannot assign a patch policy.  All of the other systems in this customer group are fine.  When I try to assign it via my mobile, I get "change OS patch policy command failed".  Nor can I assign it via the Pulseway Web app - it shows "no actions available" for that one system.

I tried remotely restarting the laptop, and I tried repairing the local agent installation, but no joy.

Any suggestions?

Thanks!

Bob

Share this post


Link to post
Share on other sites

Hi @BobC

If the action to change the OS patch policy is not available, then it is possible that your account has read only access to OS Patching. For more details about this please check out this article.

Regarding the issue that this functionality was available on your mobile device. If the change was made recently, then it might take 15 to 30 seconds to propagate these changes.

Can you still reproduce this?

Share this post


Link to post
Share on other sites

Hi Chris,

Yes, the issue still exists for this one laptop.  Regarding the account OS patching access: there is only one user, the administrator, which is me. So, I'm not using Teams/Users.    Incidentally, I did check under the Account/Devices menu; that laptop does show that full access is enabled. For what that's worth.

Bob

 

Share this post


Link to post
Share on other sites

Hi @BobC,

 

Please send an email to support@pulseway.com regarding this issue and add the trace.log from that system which shows the events while are you trying to change the OS patch policy.

In order to generate logs, please open the Pulseway Manager on the remote system and enable the Diagnostic Logging under the Settings -> Diagnostics. After you've enabled the diagnostic logging, stop the Pulseway service, wait for 15 seconds and then start it. Wait for 3 minutes, reproduce the issue and then send us the trace.log file from the Pulseway's installation folder so we can investigate the issue.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Similar Content

    • By Bob | PTI B.V.
      Hi all,
      Do anyone of you have a script to remove Solarwinds products? In our case, that should be the N-able Windows agent and Solarwinds MSP (SolarWinds MSP Cache Service, SolarWinds MSP Patch Management Engine, SolarWinds MSP RPC Server). Or have any experience removing it using automation?
      Thanks in advance!
       
    • By SpartanGolf6
      I use Pulseway to monitor my finicky Dell Inspiron 15 7000 Gaming Laptop and I noticed my laptop has thousands upon thousands of logs in Event Logs. I specifically need the 'Application Event Logs', 'Security' and 'System' event logs saved, ideally as a .CSV file. I don't know much PowerShell/Bash/VBScript, so I was hoping someone knows how to do this.
    • By Joe Savage
      Hi there,
      Just wondering if this is an option. I attempted to do the following with batch, but didn't work due to the %appdata% value resolving to somewhere in C:\Windows.
      mkdir %appdata%\Microsoft\Teams\Backgrounds\Uploads copy "\\SERVER\SHARE\Teams Backup Images\*.jpg" %appdata%\Microsoft\Teams\Backgrounds\Uploads /y  
      Any ideas?
      Cheers,
      Joe
    • By Joe Savage
      Hi there,
      This might be a bit of a long shot - but I have an end client who's interested in deploying custom Teams issues with Pulseway (as there aren't many users in-office for obvious reasons).
      I've attempted to deploy this by pushing a batch script, to copy the backgrounds from a shared location. The backgrounds folder in question is located in the user's roaming appdata (%appdata%\Microsoft\Teams\Backgrounds\Uploads). For this reason I wasn't able to use %username% correctly in my batch script, as the script is being run by some Pulseway service, rather than as the local user account.
       
      Please let me know if you've any ideas and have a great day.
       
      Cheers,
      Joe
    • By Sean Faria
      Hi,
      I am trying to install GCPW (Google Credential Provider for Windows).
      I am running into issue where with it:
      <# This script downloads Google Credential Provider for Windows from https://tools.google.com/dlpage/gcpw/, then installs and configures it. Windows administrator access is required to use the script. #> <# Set the following key to the domains you want to allow users to sign in from. For example: $domainsAllowedToLogin = "acme1.com,acme2.com" #> $domainsAllowedToLogin = "" Add-Type -AssemblyName System.Drawing Add-Type -AssemblyName PresentationFramework <# Check if one or more domains are set #> if ($domainsAllowedToLogin.Equals('')) { $msgResult = [System.Windows.MessageBox]::Show('The list of domains cannot be empty! Please edit this script.', 'GCPW', 'OK', 'Error') exit 5 } function Is-Admin() { $admin = [bool](([System.Security.Principal.WindowsIdentity]::GetCurrent()).groups -match 'S-1-5-32-544') return $admin } <# Check if the current user is an admin and exit if they aren't. #> if (-not (Is-Admin)) { $result = [System.Windows.MessageBox]::Show('Please run as administrator!', 'GCPW', 'OK', 'Error') exit 5 } <# Choose the GCPW file to download. 32-bit and 64-bit versions have different names #> $gcpwFileName = 'gcpwstandaloneenterprise.msi' if ([Environment]::Is64BitOperatingSystem) { $gcpwFileName = 'gcpwstandaloneenterprise64.msi' } <# Download the GCPW installer. #> $gcpwUrlPrefix = 'https://dl.google.com/credentialprovider/' $gcpwUri = $gcpwUrlPrefix + $gcpwFileName Write-Host 'Downloading GCPW from' $gcpwUri Invoke-WebRequest -Uri $gcpwUri -OutFile $gcpwFileName <# Run the GCPW installer and wait for the installation to finish #> $arguments = "/i "$gcpwFileName"" $installProcess = (Start-Process msiexec.exe -ArgumentList $arguments -PassThru -Wait) <# Check if installation was successful #> if ($installProcess.ExitCode -ne 0) { $result = [System.Windows.MessageBox]::Show('Installation failed!', 'GCPW', 'OK', 'Error') exit $installProcess.ExitCode } else { $result = [System.Windows.MessageBox]::Show('Installation completed successfully!', 'GCPW', 'OK', 'Info') } <# Set the required registry key with the allowed domains #> $registryPath = 'HKEY_LOCAL_MACHINE\Software\Google\GCPW' $name = 'domains_allowed_to_login' [microsoft.win32.registry]::SetValue($registryPath, $name, $domainsAllowedToLogin) $domains = Get-ItemPropertyValue HKLM:\Software\Google\GCPW -Name $name if ($domains -eq $domainsAllowedToLogin) { $msgResult = [System.Windows.MessageBox]::Show('Configuration completed successfully!', 'GCPW', 'OK', 'Info') } else { $msgResult = [System.Windows.MessageBox]::Show('Could not write to registry. Configuration was not completed.', 'GCPW', 'OK', 'Error') }
       
      I have tried the following:
      1. Run from batch file -- error "run as admin" but admin parameter was added
      2. Run from PowerShell --  error "leaves the script running forever"
      3. Pushed file to user and ran it (1) PowerShell -- error "needs run as admin" but admin parameter was added (2) batch -- error "script non-responsive"
×
×
  • Create New...