Chris

Yes, the terminal commands are available only if the system is online. If the system is offline, then you can not connect to its terminal. And yes, we can introduce the option to press the button to remove a lock, but we do not want to make it so simple.We will consider the possibility to introduce this option.

Hi All, Thank you for contacting us. At first please have a look into the Windows event log, to find out why the Pulseway service fails to start (look for the entry from Service ControlManager), if the error is that service did not respond to start or control request in a timely manner, then the first thing that you can try is to configure the Pulseway service start as Automatic(Delayed Start) and/or recovery options. But If that doesn't help, then you can try to increase the startup timeout by running built-in script 'Increase Windows Service Timeout at Startup' (You can adjust the timeout interval. In this script it is set to 60000ms [60 seconds]). Our customers get the best results if the timeout interval is set to 90000 (90 seconds) [at first you will need to clone the script and then edit it]. You can run this script on multiple machines at once via the Pulseway Automation. Please read more about this from here. But if the Pulseway service starts and then stops, then please open the Pulseway Manager on the remote system and enable the Diagnostic Logging under the Settings -> Diagnostics. After you've enabled the diagnostic logging, stop the Pulseway service, wait for 15 seconds and then start it. Leave it running until the machine is shown as offline (until the Pulseway service stops) and then send to support@pulseway.com the trace.log file from the Pulseway's installation folder so we can investigate the issue.

Please send us the screenshots showing this.

Hi, Is it possible that you have enabled the HDD monitoring using the Pulseway Group policy? Please check the following link. Also please try to do the following: 1. create the backup for this registry key -- HKEY_LOCAL_MACHINE\SOFTWARE\MMSOFT Design 2. then delete it. 3. Start the Pulseway agent and register it with your account. 4. And then check whether the same issue persists. Please let me know about your findings.

Hi Gary, Currently, this is one Way Sync. The Two Way Sync is coming in PSA version 4.0.11. Also, we are planning to add support for Gmail, Office365, iCloud Calendars in Two Way Sync.

Hi Gary, Items are made for Free Data Entry and they are not structured and they can not have Expense Account. You will need to create them first in QB before you do the Sync or uses the Product Items as a more structured way of doing this.

Hi All, Unfortunately, you can not edit invoice/quote/order templates, but if you will send us the suggested templates, then we will recreate them and upload on your PSA instance.

Hi Gary, Thank you for reporting this. This issue will be fixed in PSA version 4.0.11.

Hi, In order to set the lock on machines you need to do the following: You need to configure the lock on one of the machines and then copy the values for these registry keys: HKEY_LOCAL_MACHINE\SOFTWARE\MMSOFT Design\PC Monitor\PreventChanges HKEY_LOCAL_MACHINE\SOFTWARE\MMSOFT Design\PC Monitor\PreventChangesPassword HKEY_LOCAL_MACHINE\SOFTWARE\MMSOFT Design\PC Monitor\PreventChangesPasswordCtrl The PowerShell commands to set the lock will look like this: Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name PreventChanges -Value "Enter the saved PreventChanges from the machine you've just configured" Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name PreventChangesPassword -Value "Enter the saved PreventChangesPassword from the machine you've just configured" Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name PreventChangesPasswordCtrl -Value "Enter the saved PreventChangesPasswordCtrl from the machine you've just configured" Run these commands as an automated task from the Pulseway WebApp.

Hi Gary, Please send us the suggested template and then we will try to recreate it and upload it to your PSA instance.

Hi, Unfortunately this functionality is not available at this time, however, we are planning to introduce it into the future release. At first, we are planning to move all the configuration from the Pulseway agent to the Pulseway WebApp, therefore you will be able to configure the Pulseway agent from the Pulseway WebApp and then the next step will be the P2P connections for the Pulseway RD connection. All this functionality will become available once we will implement these changes.

Hi, Currently this functionality is not supported, however, we will consider the possibility to introduce this option into the future release.

Hi Ross, I believe that this is already possible. Could we have some remote security features? What would you consider as a remote security feature? Remote lock and wipe ideally. You can execute the terminal commands on the remote system from the Pulseway WebApp or from your mobile device, therefore this is already possible. Maybe a find my device feature too? If you will click on the 'External IP Address' from your mobile device or from the Pulseway WebApp, then you will see the location for your device on the map.

Hi Jeremy, Unfortunately, this is not on our immediate roadmap, therefore I don't have any ETA for this. I'm sorry for the inconvenience.

Hi, Unfortunately, it is still not implemented.

Hi @Kuya42na, The Pulseway service is started automatically once you boot your PC and the Pulseway Manager is used to configure the Pulseway service to monitor certain things on your machine.

Hi JDE, Thank you for your suggestion, we will consider the possibility to introduce this option into the future release.

Please run the following command (dpkg -l | grep libssl) on your system and then send us the output. Also, you can try to reinstall the Pulseway agent (it is possible that packages are linked incorrectly): Remove Pulseway: apt-get -purge remove pulseway or dpkg -P pulseway And then reinstall it.

Thank you for your suggestion, we will consider the possibility to move this tab to the top navigation bar.

Hi Simon, Unfortunately you can not delete or edit built-in scripts at this time, however, we will consider the possibility to introduce this option into the future release.

Hi John, We are planning to update the text editor for the Pulseway PSA in version 4.0.11.

Hi Michael, If you will send an email to support@pulseway.com requesting this, then we will reset your Pulseway PSA instance.

Hi John, We are planning to update the text editor for the Pulseway PSA in version 4.0.11.

Hi, This error means, that the Pulseway agent is still trying to use the libssl1.1 version. Have you tried to reboot your system?

Hi, Unfortunately, this option is not available at this time, however, we have this option as a confirmed feature, therefore this option will be available in the future release. We are planning to introduce the report in which we will show the output from the script from all systems on which script was executed.