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PSA: Adding screenshots to ticket note only works sometimes.

John Taylor

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We've noticed that being able to add a screenshot to a ticket note via the "Paste as HTML" option is really hit and miss (more miss!). Their doesn't appear to be any rhyme nor reason to when it will work and when it won't. We're running PSA in Chrome mostly, but have observed the same problem in Mozilla. Is anyone else seeing similar problems?

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Hi Chris,

It is partially working now. You can paste directly into the editor window. "Past as HTML" still does not work, but admittedly, I'm not sure what the difference is. However, the changes broke another part of the editor. It appears I have two tickets open on editor issues. Since this one is specific to the screenshots, I'll post the new information in the other, more general issue.

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On 10/04/2018 at 3:50 PM, Gary Haberl said:

Hi Paul,

Does this mean we should have 4.0.11 of the PSA now? Looks like we are still on 4.0.10.

Yeah, I've still not got the system notification of the update.

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