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NovaComputers

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About NovaComputers

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    IT Apprentice

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  1. When this is going to be fixed. I had to upgrade to SPX because new functionality, HyperV and better backup management and now is no longer a promised feature by Pulseway.
  2. I also agree, the system needs to split the reports by customer and we only have to work with the template report. Managing each report individually per customer is time consuming and is open for mistakes and errors.
  3. PSA is an abandoned child from Pulseway. You don't know how many simple request I had made including this one and it just get into deaf ears, well not really, all I get is the same answer "we will add it into our suggestion list". The only reason I am using PSA is for tickets and because is free but is missing so many simple functionalities that is not even funny how they advertise it on their site and the real functionality.
  4. I like the feature that you can upload attachments to Tickets, but I think a good feature will be to have attachment for contracts and agreements with customers. Other than just view the details of the Contract, it will be nice to have a place where the customer can see what they signed up for as well.
  5. Mine is not working, it would have been great to know what you did to fix it.
  6. I am trying to figure it out how the contract will work for my business. My Block of Hours Contracts are opened, meaning that a customer pay me for 10 hours and they will get billed as soon as the hours are used up, meaning it can be in a weekend, in one week, one month or 6 months, depending how often call for services. PSA bills on a recurring basis, so if the customer haven't use the hours in a month the system will create another set of 10 hours the next month for example. I setup the cycle to be Contract Length and use a 1 year date, but then my question is, how do I generate another contract for 10 more hours? Do I have to Manually Create another contract? What happen with the first one I created Contract Length, do I have to deactivate it or it will automatically create an invoice at the end of the Contract. I want to also make a comment, while this product is super deep in functionality the Guides and Manuals are useless really. I think if you guys create better videos or guides, questions of usability will be minimized.
  7. I am new at Pulseway and while I love the functionality that I have on my mobile phone the remote and webapp is limited of what I considered basics. So I will talk about what I miss from a Remote Desktop just coming from Solarwinds and Atera 1. File Transfer - sometimes we need to transfer files from our computers to the client computers, this has to be a plus feature. Specially that I am installing your product on my customers is more than annoying having to login to my OneDrive to download the files I need when I can just transfer them from my computer directly to the customer station. 2. Chatting - Customers are used to chat with me over the remote session and while I know Pulseway have the Chat icon, this icon is hidden plus this chat opens a ticket which I don't need, sometimes all I need is to let them know that I am connected and I am working on their system. Chat is a tool that the basic free remote support program have, I don't understand why this is not implemented yet. 3. Copy and Paste - I just found this tiday and prompted me to open this topic, I cannot copy and paste from the remote workstation to mine or viseversa. This is very useful on copying configurations or settings. 3. Correction, it seems I can Copy and Paste from my computer to the remote but not from the remote to my computer.
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