General

Our Pulseway instance has been incredibly slow to load, through Remote Control client and the Web UI. Actions take several seconds, sometimes up to a minute to perform. It has been happening intermittently over the past couple of weeks, but today is especially noticeable. Is anybody else experiencing this? I've tried two different ISPs and experiencing the same issue on both.

Hi all, Have to say, Pulseway is a fantastic product and it exactly the type of tool we need to monitor the health of PCs based nationally. I do have one small issue though. If a PC is on and a user logged in, I'm able to connect remotely. If a login is required, the remote session stalls then fails. Is this fixable in the client configuration?

I am new to SNMP and I'm having a little trouble getting set up. I understand that SNMP works by trapping signals sent from the Agent and they are sent to the Master. I don't see any 'trapping" in the Pulseway set up. I have successfully discovered a test device and have been able to pull up the MIB/OID list. This list however makes very little sense to me as it doesn't explain what I am trying to monitor. Could somebody give me some depth in this subject. What is Pulseway monitoring exactly? How do i determine what the OID is? Is there any trapping actually going on? Any info would be greatly appreciated!!! Thanks, Aaron

Hello! I'm trying to monitor and display printer supply levels using SNMP. I have a Lexmark printer configured, but I can't see the supply levels as I can in another web tool I was using. I'd also like to know how to generate alerts for all my printer types for out-of-paper, paper jam, toner out, imaging unit out, etc.

Seriously. This is getting old. You guys are constantly rolling out new features, but the basic stuff doesn't work. I think its time to start looking for a new RMM.

Thank you very much for producing a great product. As a home linux (Centos & FC15) user and I am using a free subscription and I have a couple of questions. During account creation using the pcmonitor-manager (and also with the text only version) I was having some problems setting up an email address. I have 2 domains that I use for email, and neither seem to be recognised as a valid email address, I ended up making up a gmail.com address to get round the problem. I can PM you with the email addresses I have tried. Is it possible to change the email address associated with my account, since I don't seem to be able to do this either in the iPad app or on…

I installed Pc Monitor (v2.7.1) on Win Server 2008 R2 with the hopes of being notified when a user logs in or out of our domain. What steps must i take to be notified of said condition ? Much Thanks btw Very Nice Product

I encourage all to advertise a little bit for PC monitor on e.g Facebook or linkedIn. The more users, the bigger community we can build, and great ideas are shared.

Hi, I've setup the SQL Server server module, using a specific user login (who I know has permissions, as tested and used when checking the query later). I've then setup a notification using it, based on a query. However when that runs I get told that "NT AUTHORITY\SYSTEM" can't access the database. This doesn't surprise me, but I don't understand why it's trying to connect as that, and not the user I set up. Any ideas? Thanks

From the March 10th update: PC Monitor Windows Agent and Android app updated to version 3.7 - XenServer module - SSL Certificates - Web Sites monitoring What does "SSL Certificates" refer to? My dream would be a warning say 30 days before an SSL is due to expire. Now that would be nice. I suspect it's not that, but if it was.... how do I set it?

Dear All, I am here to buy a new router. Do you have SSTP protocol support router because I need SSTP vpn to connect to my office network. Please reply me soon. Thank and Best Regards Williamson

Is this possible? I tried start chrome.exe but nothing happens. I know the task schedule works but i wouldn't be able to start something if i hadnt created a task. What is terminal normally used for? Thanks

does anyone know whether the status notifications can be changed to send as elevated rather than just normal? say if the public ip of a site changes (not ideal for a server, but what can you do while in contract and BT charge you to change to static) pc monitor does send a notification, but its not elevated so i dont see it unless i go into the server on the dashboard, could do with it grabbing my attention as things need to be changed asap. thanks gary

Hi I have updated my computer and are having problem that is strange to me. I can shut down my computer, i can send message. But i can't start it. Why is that? I've noticed that my computer has gotten a new internal address, the last number was 2 before and now it's 3. Can that couse any problems? I've gone through the BIOS to wake on lan and every settings that can be important here but still no go. PLEASE help me.

I can't get in on the web app. Machines that are online in the mobile app are reporting as offline and nothing is connectable I have had this service for a year now and the service has been down about 6-8 times in the last year. I have to pay for a backup service that, in the same period, has been down 1 time for 1 hour I opened the ticket and all I have gotten is the automated response and that was 40 minutes ago. Chances of renewal dwindling fast!

Hi all, we do apologise for the inconvenience and service disruption, our storage provider had to reschedule the data maintenance works last minute and some instances might get affected. Most of the functionality should be working as normal, while the online billing portal is expected to be down till the maintenance works are over. We do apologise for this inconvenience and service disruption. Moreover, we have officially taken a decision to switch the data providers and we are in the process of migrating to a new datacenter provider. We will be prioritising the customers who are expressing their concerns and would like to be moved first. Please mention this to your …

Hi There, I have been testing your software and it works very well, so thanks for such a great product. we are a small charity and we want to use your software on our servers, we may even roll it out to all clients,but we were wondering do you offer and concessions for charities? cheers

So i saw pulseway on linus tech tips and thought due to the number of machines i run headless good idea, only i am confused on the pricing. If i am reading it right its just 2 devices for free then you pay for each additional is this right, are there any low cost options for non-commercial use? And if i pay for anything will that mean i have to pay for the 2 original as well?

Hi, First off, great product! If you purchase a ten node subscription, does that mean you get 13 total? (with the first 3 free.) Thanks,

Hi First of all, great job!! These are the kind of apps that keep me going on in my work I was wondering, If I buy a 25 PC subscription and after a month I need to manage other 20 PCs (45 PCs in total) what can I do? do I have to buy another 25 PC subscription or a 50 PC subscription? Also, do the two subscriptions make a sum of PCs? ex. 25 + 50, 75 PC?. Sorry for my english (I'm writing from Italy, Rome) Hope it is not too confusing Thank you for your time. Daniele. Keep up the good work!

Hello all, I am new here and I do not know is this the right place to ask this query here or not but I hope I will get a positive response, I have a WordPress blog that is hosted on the well know hosting service provider. For the last few month i am facing a slow page and 500 internal server errors, this will affect the traffic and ranking of my blog, and now i am thinking to change the hosting provider, can anyone suggest me any other best-hosting provider? Thank you

Hi, on the website it lists support@pulseway.com as an email address. It's quite handy as can forward an alert (so adding context and info to the question). However on doing so today, I got a bounceback: Hello ...., We're writing to let you know that the group you tried to contact (support) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post: * You might have spelled or formatted the group name incorrectly. * The owner of the group may have removed this group. * You may need to join the group before receiving permission to post. * This group may not be open…

Can someone please explain what the "System Description Contains" filtering option does when creating new Scopes? Does this allow you to filter by Computer Descripton? or something else entirely? Thanks.

Hi, We are facing the following issue. Our systems in Devices -> Device Management are showing the uptime e.g. "Online for 13 days, 17 hours, 23 minutes" while this is not true (device recently powered off/powered on). This causes quite a bit of frustration for the end users, as we have enabled a policy that indicates that a laptop should be restarted if it has not been restarted for more than 10 days (one of your standard workflows). Now our end users are falsely receiving the message that their laptop has not been restarted in the past 10 days while this is the case. Is this a known problem and what can be done about it? T…

Hi, I've tried to install the PC Monitor service on a Windows 2003 Server machine. The service starts and stops again. In the trace.log the information below is produced. Regards Paul Sinnema 19-9-2012, 09:01:28.926: [Service] PC Monitor Service ver. 3.1.2 build 4613 is starting... 19-9-2012, 09:01:28.926: [Service] Increasing process priority to AboveNormal... 19-9-2012, 09:01:28.973: [Service] Setting service failure actions... 19-9-2012, 09:01:28.973: [Service] Service failure actions set. 19-9-2012, 09:01:28.973: [Service] Setting operation task to '"C:\Program Files\PC Monitor\pcmontask.exe"'... 19-9-2012, 09:01:28.973: [Service] Adding the app to sta…