General

The update you've been waiting for has arrived, packed with features to make IT management smoother, faster, and more efficient. Here are some key highlights: 🍏 Apple Business Manager Integration for MDM: Set up devices for automatic enrollment in MDM as soon as they're turned on! With zero-touch deployment and mass deployment across all Apple devices, there’s no manual setup needed! 🖥️ Remote Control On Demand: Technicians can now gain temporary remote desktop access to computers without an installed agent, even if users lack Admin permissions. Enjoy unlimited usage, instant access, and agent-free connections. 💾 Datto Endpoint Backup Integration: Get eas…

Pulseway 9.14 just dropped, bringing you more control, flexibility, and automation to make IT management smoother than ever. Here’s what’s new: 🔒Apple MDM Enhancements Managing App Store apps on macOS just got easier! With the new Apple MDM Applications profile, IT admins can: ✅ Auto-deploy apps across devices for seamless installations ✅ Automate app updates with zero manual effort ✅ Track installation & update statuses for better compliance Now powered by Apple Apps and Books (formerly VPP) for streamlined app management! 🔧Patch Management Upgrades We’re giving you more control over Windows Updates, even outside of Pulseway: ✅ Expand…

Dear users, Pulseway has recently launched a major project to improve the service for customers hosted in our North American data center. This will see all North American, South American and Asia Pacific customers, currently hosted in the US, move to a more robust, performant and secure data center situated in New Jersey. As we are sure you can appreciate, this is a significant project so we will be migrating customers in phases over the coming weeks. Your account manager will be in touch soon to work with you to plan your move at a time that works for you. However, if you wish to be included in one of the early phases, please contact your acc…

Hi All, Following on from the email you were sent on Thursday 30th November, I am writing to confirm the date of your migration to the new European data centre. Your Account Manager will reach out to you with more information regarding your migration date and time and for more information on the move and what it will mean for you check out the following article https://intercom.help/pulseway/en/articles/8656795-migration-of-eu-data-center This migration will deliver improved performance as we continue to grow, as well as giving you access to the Reporting advanced templates that deliver a whole new level of insight into your environment. …

The Pulseway Referral Program is finally here, and we couldn’t be more hyped to share it with you! 🎉 Becoming a Pulseway Ambassador is super easy. Here’s how you can get started: Click the link that fits your region and fill in your details (name and email) Get your exclusive ambassador link Share it with your friends, family, neighbors, acquaintances – basically anyone! 💰 The best part? As soon as someone buys a Pulseway subscription through your link, your reward will be on the way! Check if you’re eligible to join the program here: US Program Europe Program ANZ Program Be among the first to score that gift…

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New to Pulseway and on an trial. I often get error "Group not found" and then an other image. If i click one more time on the group-name I mostly can see the systems in the group. GK

Hi I am currently trying to enable "Remote Desktop"on a client remotely using Pulseway Dashboard. When I click "Enable Remote Desktop" I get an error message "invalid ping server" any ideas ? Regards, D

I have two PCs in the house, both running Windows 7 Pro x64 and both with static IP addresses on the same network. One sends a push notification every time when it wakes up from a suspended state. The other never does but consistantly sends me notifications on everything else. I've noticed that the PC in question takes a second or two before I can access the internet after waking up. I feel this is the issue but can't figure out what setting on there might be out of wack to cause this. I had WOL working prior to installing PC Monitor and I'm thinking I must have monkeyed with one of the settings at that point. Any thoughts on what might be going on here? Thanks

In the Android app, when I go to "Screens" - "View available screens". After it quickly goes through the "loading screens" it pops up with just 1 screen as "Active" even though the computer has dual screens and both are being used. The second screen is set with the extend my display option in Windows 8.1 Pro and on the computer it is working fine as an extended desktop. How do I get it so I can get screen images of the second screen through the app? Do I have to change something in the Pulseway Manager app? Considering it's labled "Screens"-plural and attempts to load more than one screen when used I'm assuming it's intended to allow visibility for more than just the prim…

Not sure how many people use 3CX for their phone systems, but our company utilizes the system and have recently adopted Pulseway as well. As a result, I have developed a plugin for 3CX Windows Client that opens a ticket as you pick up the phone from an incoming call. I have included the source code for reference if anyone else has a need for it. Instructions: Create a new project. Select C# Language and create a new “Windows Class Library” project. Ensure that the project targets .NET Framework 4.5.1 Add a reference to the library “MyPhoneCRMIntegration.dll” installed with 3CXPhone for Windows (usually C:\ProgramData\3CXPhone for Windows\PhoneApp). …

Hi I'm using Pulseway since it was called PC-Monitor. It is always working very well. Last week my daughter got a new Notebook, I installed Pulseway, but it will not be shown at my "Monitored Systems" I use the same settings as on the other 2 Computers! What is wrong? regards R. Mueller

Continuing our commitment to providing a secure environment, accounts with access to critical areas such as editing scripts and distributing custom titles, are now required to enable two factor authentication.

I have 3 computers listed on my account; but get the message 'your account is over quota'.  If I delete the message; it comes back shortly.  One of the three computers didn't seem to be reporting properly (it shows down); but the computer is in fact up and the PC Monitor service is running.  I revalidated my account successfully on the computer as well as on my iPad2 (ios5) and my iPhone4s (ios5).  I finally uninstalled and reinstalled the client on that computer; but still there is no change.  I continue to have and see 3 computers on my account; but one doesn't report right and I continue to get the over-quota message.

I started 3pp on a server, I get an error message "Error during patching process 3PP patching failed: Log file 'C:\Program Files\Pulseway\Patch\scan_results\scan_YJ4VO4.json' not found." I don't have this folder on the server what could be the problem

When will 3PP incorporate support to patch and maintain newer versions Python?

Regarding Patching 3rd Party Application: 1st, can a rule be applied a single server in a group of other servers? Example, I have 20 servers in a group and only 1 has a specific application installed, I'd like to choose "Install and keep up to date", but that option will Install and keep up to date the application on all 20, so can a rule be applied to only one of many? 2nd, when rules for 3rd Party Applications are applied, how is the patching schedule determined, I start my patching manually, so my question is, if I have an election for "VMware Tools" to install and keep up to date, does that happen automatically or only when I start the update? Th…

Hi I see 3rd party patching is now active but is an additional cost. This has been on the roadmap as an upcoming feature but additional costs were not made clear. Pulseway is now beginning to lose value? Regards, Andy

Hi Everyone, As a result of migration to a new data structure, the software catalog service used in Pulseway’s Third Party Patching (3PP) product will be unavailable between 2:00am and 4:00am EST on Wednesday Aug 30th. Access to all other features will be unaffected. We apologize for any inconvenience caused.

Thank you, thank you; Nice to see 4.0.11.1 now. There were a few fixes we were waiting for that the release notes say are fixed. Good work. Also, I noticed the new feature in Workflows. Fantastic that we can now change tickets with tokens in emails. We used this feature all the time in another ticket system we had. Thank you again,

IOS app updated to 4.9 today. The server apps did so a few days ago. I noticed the extra features described on the server apps first, but couldn't see any trace of settings or config for them in the application. In IOS we now have a "Tasks" icon on the main toolbar. And in it some sample automation tasks, and some sample reports. But I can't see any way of adding or changing either. And I don't even mean radical changes, even what surely are intended ones .... reports->templates->sample: Update for All systems. Although there's a "Parameters" item listed of 4 weeks data, you can't change it. Its the same for all the reports and automation tasks. Re…

Server is showing version 8.4.0, but we don't have a change log. What has changed in the newest version?

Hey there! Love this software! Very useful! I'm using this to monitor my CPU temperatures because I am Folding @ Home. If the temps get to high, I turn my PC off. But I was wondering how can stop the software? What I mean is PC Monitor shows "The service is running" all the time. How can I turn it off? I don't need it when I am at home. The only way I found to stop it is to select "I don't have an account" and then "Apply" and then when I restart the program, it needs a login to start PC monitor up. Also, how often is my PC's information sent to the internet? Is it uploaded only when my mobile device wants the information, or is it uploaded each, I don't know, 10 …

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Hi all I'd love to see a way to exclude certain patches from alerts and reports. More specifically Windows Defender and Windows Malicious Software removal. Since we use Webroot, Defender is not needed, yet every single day all my systems are showing at least 1 missing Important update (Defender). It is therefore virtually impossible to create a report with a good overall score. It also creates too many notifications. It would be great to have some sort of override options to be able to exclude certain patches.Or maybe we can separate critical and important alerts in notification, as right now they are treated the same. Another example, we have a production …