Installation & Configuration

If you have recently updated your Pulseway iOS app to the 4.8 and get the "Unknown connection error" message when opening the app you will need to update your server SSL certificate to SHA-2. Please refer to this post for instructions:

First, configure a windows agent with an account on the Team plan and validate the account to make sure the credentials are correct. Apply the configuration and write down the values of the following registry entries: AuthenticationToken AuthenticationTokenCtrl Now go to the WebApp on the professional server (link), login and go to the Automation -> Scripts view. Select (or create) a category and click on the Create Script button. Enter a script name and under Windows tab, enable the script and select PowerShell as the script type then paste the following script: Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name Authenticati…

Server Requirements Windows Server 2008 R2, 2012 or 2012 R2 2+ GB RAM .NET Framework 4.0 (or higher) SQL Server 2008/R2, 2012 or 2014 (Express Edition or higher) 1 static IP address 1 SSL Certificate or a Wildcard Certificate or SAN Certificate (self-signed certificates are not recommended) Required steps before installing the Pulseway Enterprise Server Obtain the SSL certificate for pulseway.<yourdomainname> Add a DNS entry for pulseway.<yourdomainname> -> Public IP address Install the SSL certificate in IIS Install SQL Server 2008/R2, 2012 or 2014 (Express Edition or higher) on your server Note: Pulseway Enterprise Server will also work on an Amazon EC…

This post will guide you through the steps required to move a production Pulseway Enterprise Server from one machine to another while maintaining the same DNS record (server name) of the old installation. If you would like to change your server name please contact support. Step 1: Preparing the new server Make sure that you meet the minimum requirements of the Pulseway Enterprise Server by consulting the Pulseway Enterprise Server download page (if you lost track of the url please contact support). Once the machine is ready and meets the minimum hardware requirements go ahead and install the latest Microsoft SQL Server (Express or higher). Download the Pulseway En…

If you believe that your Pulseway Enterprise server is not updating and you have an old installation follow these instructions to install the latest version of the server updater service: Uninstall the PC Monitor Enterprise Server Updater software Download and install the Pulseway Enterprise Server Updater software using this link. Start the Pulseway Enterprise Server Updater service Watch the C:\Logs for a server update log file which tells you the progress of the update procedure Contact support [at] pulseway [dot] com if you require further assistance.

If you are using an SHA-1 certificate for your Enterprise server, you will need to update it to SHA-2. You can use https://shaaaaaaaaaaaaa.com to check if your server is still using SHA-1 and for instructions on how to update to SHA-2. If you have any questions please email support at pulseway.com and we'll be glad to help.

Hi All, Is there anyone succeeded on making On Premise Pulseway to run using Proxy server.

Dear all, I've been trying to connect to my costumer but I had to resort to teamviewer (Ugh) because everytime I try to take over a computer I'm greeted with this error: The eventlog's are clean, the agent has been configured to allow remote desktop (downloaded additional components), the computer shows as online in my Pulseway Remote desktop manager. I tried this from both my laptop and my desktop, both are running Pulseway Remote desktop Version 5.0.0 build 124 Server is running 5.0.1 build 203 release 221 with a nice SHA2 certificate. Clients are also running 5.0.0 build 124 The error occurs when trying to connect to whichever computer. …

What are the ports required to be opened up for the enterprise server to be accessible via clients and dashboard. Thanks Andrej

Hi There, I've just installed the enterprise server. I have installed the certificate for pulseway.mydomain.co.uk I've also added the CA to trusted roots. however in the server admin config - I'm getting this error when attempting to set the web server: I'm not too sure which FQDN I am supposed to enter here - I've tried pulseway.mydomain.co.uk and also the full PC Hostname FQDN? The certificate works from outside the network, and I can land on the web app sign in page without any cert error - however, the same error shows when trying to login: any help would be very much appreciated as I'm lost as what else to try! …

Hi Getting used to, and liking, version 6. It's good to be able to apply policys to systems within Groups. However, as a lot of my clients are small, I have lots of small Groups. Is there a way to apply a policy, or individual setting to machines in more than one group e.g. applying to a scope for instance. At the moment it's time consuming to make a change in each group. Sorry - think this may have gone to wrong section...I'm not using Enterprise Server.

Hello. We are using Pulseway Enterprise Server as SaaS. One of our servers is restricted both inbound and outbound for the traffic it can handle by our firewall, but we want to be able to communicate with Pulseway for monitoring. Do you have a list of host names or IP addresses that we can allow in our firewall so it can communicate? I can see from previous posts if we allow HTTPS it should communicate but we would like to lock down the source and destination ports for security purposes. We've done some packet monitoring but we are getting various server responses back (for example load balancing servers) so I want to make sure we accept all Pulseway connections. …

after following this setup guild i am getting "-bash: /etc/init.d/pulseway: No such file or directory" looked inside that folder and did not see any pulseway scrips. is there another guild that i can follow that will be more helpful

I installed Pulseway on Ubuntu 16.10 64 bit. It was success. I want only monitor HDD and CPU usage and Power off computer. I want disable other features in config.xml. How can I disable (I see mobile app) Users, Terminal, Scripts, Enter Maintenance Mode? Thanks!

I'm trying to set up the Enterprise Server, but I cannot install it because it will not accept my SSL certificate: --------------------------- PC Monitor Enterprise Server Installer --------------------------- An error occurred while importing the certificate. Make sure the password is correct. --------------------------- OK --------------------------- I've exported the private key multiple times, making sure I don't mistype the password, but PC Monitor will always give me that error.

Any one want to share info on the hosting setups they are using? I was hosting internally and moved my server to Amazon ec2 with VPC. I monitor approximately 30 machines. My cost is going to be around $50 - $60 a month. Would like to hear feedback from other Enterprise Users....

PC Monitor Enterprise Server supports unlimited accounts allowing you to split the areas of responsibility within your team by allowing multiple monitoring accounts and the ability to "share" the monitored computers and notifications between the team members. To enable this feature start PC Monitor app on the monitored computer and press the "Change Account Details" from the Accounts tab. From the "Associated Accounts" tab you can share any computers with other accounts as read only or full access with or without notifications. You can add multiple entries for the same account sharing a subset of computers as read only and another subset with full access.

Hi All, So im testing this out at home to see if this is something I would like to introduce to my work network. Where do I create an account, didnt ask me upon install. This was installed on 2008 r2. Thank you,

How can I remove registered systems from my account since I can’t access to those systems?

Hello Pulseway forum. I have made an dedicated server installation, an it is up and running. Ive installed on port 8080, i know that is not standard, but 443 was in use. i have altered the settings in IIS to port 8080, and my phone clients is connecting fine to this port. Trying to get my browser to login on this port, i get an error (HTTP Request Error Status Code: 0) when i have to enter user and pass, it is working locally, but not externally. (if i enter wrongg user or pass, it says it is wrong) have i missed any settings? thanks //Rasmus

I am trying to install Enterprise server. I am on the Windows Server 2008 where I installed the Enterprise, (PC Monitor Enterprise Server Administrator" and whenever I try to "Save All Settings" I'm getting a web server error "Unable to connect to the remote server" Then I get "Operation Complete" Also if I try to connect to the web interface from my desktop ( http://pcmonitor.<hidden> the FQDN) I get "403 Foridden:Access is denied" I have these ports opened on my firewall, 80, 443, 25, ssh I have a public IP with a NAT to the internal IP Registered the FQDN I believe SSL was acepted when I installed the Enterprise software. I also tried to install the …

I would like to find out what the easiest way would be to migrate an Enterprise Server with users, settings and all logs from 1 server to a new instance of MS Windows.

We have in our own business office 10 servers. In total with our customers we have about 50 servers. We would like to install the Enterprise server in our own business office. But what if the Enterprise server is offline? (server down or line down). We can host the server in another datacentre but it could always go offline for what reason it is.

Hi. We are having a hosted Enterprise server. Then a device stops responding, we first get a notification after 20 minutes. Is it possible lover that time to - what about 5 minutes? Br, Martin.

i extend my enterprise servers capabilities by own applications and i use the pc monitor logon (username/passwort) to authenticate. i had to notice that my notification router (the app) cannot be used anymore since the passwords are salted before stored into the database. has the salting started with an update of the enterprise server? i didn't install/change something. i need to know the salting algorithm to make that working again, i have to be able to calculate the salted-hash outside the enterprise server in my own application.