Installation & Configuration

This post will guide you through the steps required to move a production Pulseway Enterprise Server from one machine to another while maintaining the same DNS record (server name) of the old installation. If you would like to change your server name please contact support. Step 1: Preparing the new server Make sure that you meet the minimum requirements of the Pulseway Enterprise Server by consulting the Pulseway Enterprise Server download page (if you lost track of the url please contact support). Once the machine is ready and meets the minimum hardware requirements go ahead and install the latest Microsoft SQL Server (Express or higher). Download the Pulseway En…

Server Requirements Windows Server 2008 R2, 2012 or 2012 R2 2+ GB RAM .NET Framework 4.0 (or higher) SQL Server 2008/R2, 2012 or 2014 (Express Edition or higher) 1 static IP address 1 SSL Certificate or a Wildcard Certificate or SAN Certificate (self-signed certificates are not recommended) Required steps before installing the Pulseway Enterprise Server Obtain the SSL certificate for pulseway.<yourdomainname> Add a DNS entry for pulseway.<yourdomainname> -> Public IP address Install the SSL certificate in IIS Install SQL Server 2008/R2, 2012 or 2014 (Express Edition or higher) on your server Note: Pulseway Enterprise Server will also work on an Amazon EC…

If you have recently updated your Pulseway iOS app to the 4.8 and get the "Unknown connection error" message when opening the app you will need to update your server SSL certificate to SHA-2. Please refer to this post for instructions:

If you believe that your Pulseway Enterprise server is not updating and you have an old installation follow these instructions to install the latest version of the server updater service: Uninstall the PC Monitor Enterprise Server Updater software Download and install the Pulseway Enterprise Server Updater software using this link. Start the Pulseway Enterprise Server Updater service Watch the C:\Logs for a server update log file which tells you the progress of the update procedure Contact support [at] pulseway [dot] com if you require further assistance.

First, configure a windows agent with an account on the Team plan and validate the account to make sure the credentials are correct. Apply the configuration and write down the values of the following registry entries: AuthenticationToken AuthenticationTokenCtrl Now go to the WebApp on the professional server (link), login and go to the Automation -> Scripts view. Select (or create) a category and click on the Create Script button. Enter a script name and under Windows tab, enable the script and select PowerShell as the script type then paste the following script: Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name Authenticati…

If you are using an SHA-1 certificate for your Enterprise server, you will need to update it to SHA-2. You can use https://shaaaaaaaaaaaaa.com to check if your server is still using SHA-1 and for instructions on how to update to SHA-2. If you have any questions please email support at pulseway.com and we'll be glad to help.

Hi all, I'm looking for more information on how to setup this feature. "1-Click" button in the Remote Control client. I assume this pulls embedded passwords from itglue, however this isnt working for me. "Pulseway Remote Control, No credentials found."

Please share office 365 mail configuration

Hello, I have reinstalled my server. If I want to change something in the Pulseway Server Administrator, I get the following error: „The request failed with http status 404: Not Found.“ Can someone help me? Best regards Nikolaj Kinas

Hello. We are using Pulseway Enterprise Server as SaaS. One of our servers is restricted both inbound and outbound for the traffic it can handle by our firewall, but we want to be able to communicate with Pulseway for monitoring. Do you have a list of host names or IP addresses that we can allow in our firewall so it can communicate? I can see from previous posts if we allow HTTPS it should communicate but we would like to lock down the source and destination ports for security purposes. We've done some packet monitoring but we are getting various server responses back (for example load balancing servers) so I want to make sure we accept all Pulseway connections. …

vmware module cannot connect to vSphere 6.7.0a

Hi Getting used to, and liking, version 6. It's good to be able to apply policys to systems within Groups. However, as a lot of my clients are small, I have lots of small Groups. Is there a way to apply a policy, or individual setting to machines in more than one group e.g. applying to a scope for instance. At the moment it's time consuming to make a change in each group. Sorry - think this may have gone to wrong section...I'm not using Enterprise Server.

I've read this blog here about 'setting up multiple user accounts'. I've not tested this out as yet - but what happens to the installed monitored agent if you delete a the user from the being a user of pulseway (i.e. the employee / contractor is terminated)... Does the agent still remain actively monitored? - or does it get lost? - or does the system not allow the deletion of the user until all agents responsible are moved to a new user? - Is there a clean handover? - or do we have to login to each monitored agent device and change credentials before the deletion of the user? Also - when you adopt a to allow multiple users across multiple agents... when it com…

I'm trying to set up the Enterprise Server, but I cannot install it because it will not accept my SSL certificate: --------------------------- PC Monitor Enterprise Server Installer --------------------------- An error occurred while importing the certificate. Make sure the password is correct. --------------------------- OK --------------------------- I've exported the private key multiple times, making sure I don't mistype the password, but PC Monitor will always give me that error.

Hi all I've installed PC Monitor enterprise with trial license and installed the windows agent on 2 systems. I can monitor 1st system without any problem but 2nd system has not been added to the system list on the enterprise server. I can validate the account on the 2nd system I also can see service details or Account details on that system but it has not been added to my system list so it is not being monitored. Any idea whats going wrong? Thanks

I'm unable uninstall pulseway, repair it or update it to the latest version. When attempting to repair it, get the message "This action is only valid for products that are currently installed." Unable to stop services as they're not present in Services, as per the article https://intercom.help/pulseway/en/articles/964192-error-1001-the-specified-service-already-exists. Deleting the folder "C:\Program Files\Pulseway" doesn't fix the issue either. Tried running "Get-ItemProperty "HKLM:\Software\Microsoft\Windows\CurrentVersion\Uninstall\*" | Where-Object {$_.DisplayName -eq "Pulseway"}" and then the uninstall string as per this article, didnt work. …

New Self Hosted Pulseway server.. Finally got up and running.. Now when adding agents, I'm unable to install extra modules, like Remote Desktop etc. See attached

Hi guys, Lately I've noticed that the notifications are not in sync, with the associated accounts. If i delete a notification (as an associated account) it most of the time it will not be delete from all the other associated accounts. Then i'm forced to delete the not. per account.. Do i have to change some settings in the enterprise server or is it because of the amount of associated accounts?

Hello, I have a SNMP-xml configuration file, and I just want to edit the IP-address in the config, but I can’t import the file after editing it. Or is there another way to reuse the config file?

Hello. We have the on premises dedicated server up and running and the agent installed on a number of servers. Everything works great on the internal network. We can use the dashboard, web interface, etc. , everything no problem. However, when we try to connect to the web interface from the internet, we get to the login screen but nothing happens after you enter your login credentials. There is no error message, or anything, it just sits there. The insde server is named like this example: server1.ourdomain.com and the agents on the servers point to this. Outside, we have a subdomain set up with our domain hositng service for pcmonitor.ourdomain.com and we have this in …

Hi There, I've just installed the enterprise server. I have installed the certificate for pulseway.mydomain.co.uk I've also added the CA to trusted roots. however in the server admin config - I'm getting this error when attempting to set the web server: I'm not too sure which FQDN I am supposed to enter here - I've tried pulseway.mydomain.co.uk and also the full PC Hostname FQDN? The certificate works from outside the network, and I can land on the web app sign in page without any cert error - however, the same error shows when trying to login: any help would be very much appreciated as I'm lost as what else to try! …

Hi Folks I am going to demo RD to a customer. What settings do I use so that I (Admin) can access the customers W7 Pro PC but the customer can not access my Admin PC? Regards, D.

Hello, I want to disable all Remote Control functions for all users (except for some Administrators) on some systems. What is the best way to accomplish that?

Does Pulseway also handle Solaris? Specifically the older Solaris 10?

I have a Linux server with two attached USB drives. In the monitor it has the correct paths for each respective drive. However they are both reporting the same total drive space and free drive space for just one of the drives. The other drive which is a different sized drive is not being reported correctly. This happened about the time that the one drive that is not being reported correctly had a disconnect from the Linux server. Do not know what happened but I rebooted the server and it found the drive no problem. No issues with paths changing or anything. But now the monitor has the wrong drive vitals. Update: I have disconnected the drive physically,…