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can't monitor 2nd server


peyman
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Hi all

 

I've installed PC Monitor enterprise with trial license and installed the windows agent on 2 systems. I can monitor 1st system without any problem but 2nd system has not been added to the system list on the enterprise server. I can validate the account on the 2nd system I also can see service details or Account details on that system but it has not been added to my system list so it is not being monitored. Any idea whats going wrong?

 

Thanks 

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Hi,

 

Could you please enable the diagnostic logging on that server from PC Monitor Manager - Settings?

Then, make sure the service is started, wait 1 minute and send the trace.log file that can be found in the PC Monitor installation folder to our support email address.

 

 

Thanks.

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