Bugs

Hey Pulseway, Just a small thing: when "Collect historical data for charts" is enabled and you go to the graph in the web interface, it shows the incorrect unit when hovering over the line. If I go to a ping graph and then to the temperature graph it says "38 ms"; If I go to the network adapter graph and then to the temperature graph it says "38 B"; I even got it to say "38 Connection failures" from a performance counter, but never 38 °C. I think you get the point, it's minor, but it's still a bug. - Jaapyse

Hey forum, It's me again (how could two weeks go by without me asking any questions...). The problem I'm facing is every once in a while I open a remote desktop connection and when ordering the command "Ctrl+alt+del" it doesn't respond. Clicking the accessibility doesn't do anything either. Usually I can Pulseway RDP into another server in the network and from there MS RDP into the server I'm trying to reach but that is obviously not the way. For the moment it's not too much of a problem, but one of these days I'm going to run into a network with only one monitored device and no MS RDP available and by then I'm in trouble... I hope I'll have a response before th…

Hi Guys, I've had a couple of instances where I've replied to a ticket using a template response and the end user has recieved an update to say that a note has been added but the note doesn't show. This appears to only happen when we use any templated responses. Cheers, Martin

Hello community, I’m trying to configure the Pulseway Manager on a Windows Server 2012 R2 Standard Edition. The Problem is that upon configuring the processes, that I’d like to add on the notifications-system, they are not being correctly displayed, meaning I am getting 3 processes displayed and they are not the ones, I want. Any ideas of how this could be fixed? Greetings Agapi Spyridonidou

I have updated my iphone to ios 8.3 and since doing that am unable to wake up devices, I can shut devices down okay, I can wake up the same devices on an Android device fine. I have also uninstalled the iphone client software and reinstalled it and it still does not work. Is this a known issue?

Hi I think there's a bug in PC monitor for Linux which means that it cannot wake other machines up using Wake On Lan. Any requests it processes fail with an error in pcmonitor.log: 03/11/2011 12:56:20.000424 - ERROR - Invalid mac received. Do you know if it's possible to get this working? A bit more info about my setup and testing: I have three computers on my network, two Windows 7 machines and an Ubuntu 11.10 headless server, all running the latest versions of your pc monitor software for their respective platforms. They are directly connected to a modem/router via gigabit Ethernet. The router also has wireless capability. I also have an Android ph…

After updating (I think this is what casues it). I get no screens found message when using the screens function.

I used the pulseway management system to push out Kaspersky to a few desktops for testing, some of the installationsfailed because of 'kaspersky endpoint security is not compatible with the network agent lower than 10.0' on some desktops. Pulseway only gives the option to 'reboot' when this occurs. If you then try installing Bitdefender (which I bought with our desktop licenses), it installs correctly, updates and then magically vanishes like it was never installed after a few minutes of running. An event in the log is then present with the same Kasperky not compatible with the network agent error message as if Pulseway was trying to re-install kaspersky again f…

I am in the process of testing this software on multiple servers. When you try to use the "VIEW DATABASES" functionality, the browser responds "Loading databases" and eventually times out with an error message "Data not available". This usually occurs within 1 minute. The server is marked as "Offline" within the browser/mobile app and cannot be accessed if you navigate away from the module. The "PC Monitor" service has a status of "Started". If you remain within the module for a couple of minutes the client would respond with the database list and two messages: "Data not available" and "79 databases found" The server would also be marked as available again. If stay w…

When selecting which systems as associated account is allowed to access, the Group column displays the OS instead of the Group name. Version: Enterprise Server V3.9.4910

As soon as i put the computer to sleep from the host computer or another device it wakes up. i know it has something to do with the ethernet WOL feature but i have to have it enabled to wake it up remotely. Thanks for the help

I'm having issues retrieving my password from the website. I know that I'm using the correct username and e-mail because I was able to retrieve my username using my e-mail address. However, when I enter my e-mail and username to retrieve my password it gives me the following error: "Please resolve the following errors Invalid account (1013)." Like I said, I know the account is active because I was able to use my e-mail address to retrieve my username. Any thoughts?

Hi guys, having issues with a few Windows 7/10 clients using the Pulseway Remote Desktop feature. Basically, the user allows the connection but I get a message at my end saying that the agent has denied the connection request... So, I then have to revert back to using TeamViewer. Is this something I have not configured properly in Pulseway Manager? Thanks,

Hi there, This is usability issue that leaves Pulseway's surveillance under high suspicion. We work exclusively in Windows servers. My colleague has installed last week a new Pulseway Agent over a server of a new client and he forgot to report this so that I could increase the number of licences resulting that since last week a Pulseway agent from another client's backup server stopped communicating and so we where not aware that backup needed troubleshooting. In fact the server disappeared from our servers As I understood the new Pulseway agent kicked out a random Agent already under surveillance and that means that a server that we had total confiden…

I Noticed when using the Dashboard with an 25% (or larger) increased fontsize that every watched computer info gets cutoff, see the attached info. The reason for the choice of larger fontsize is that i hus a FullHD screen and to be able to read the info from a distance i need the larger size .....not an age thing ;-)

Hi Pulseway. testing the Remote desktop Beta on our dedicated server setup, not once i have suceeded in creating the connection, i can see the logged in user, but when i try to start the remote desktop, i always get an error 1568. My server is running on alternate port 8080 instead of 443. Thanks, Have a nice day.

hi there when we try and create a notification for low disk space on a specific server, no disk appear in the drop down box to choose the level of notification attached image of the drop down box and disks that should show thanks in advance Gary

Hi, In the "Service Desk" if you do a search, and then a "Batch" command, the batch includes only the items from your search. Perfect. If you are in "Finance, Invoices" and do a search, and then do a "Batch", the batch includes "ALL Invoices". Can someone else confirm if they are also seeing this. I know you have other options when you get to the Invoice Batch screen, but that batch screen does not include all the search features. It would be nice for the search then batch feature to work the same as it does for Service Desk, --- OR --- it would be nice to have the other search features in the Invoice Batch screen. Gary

Had 3 Win servers crash last night and on reboot they came up Windows Repair! Yikes. Server 2012 R2 Server 2008 R2 Noting that a 2008 R2 standard server is incorrectly identified as Windows 7 In the Pulseway monitor. as a matter of fact I have at least 3 servers that say window7 when they are 2008 R2 Standard!! these servers were setup in veeam as APPLICATION AWARE backups. We reboot few times and no luck with veeam backup. After disabling PULSEWAY client veeam worked fine and no crashes since then. Can you advise. Thanks Clark

Hi, The output for command prompt seems to be missing some newlines characters... Regards,

It seems as though the option of reboot if required under patch policies is not working correctly. There are instances where the service installs a patch or a 3rd party update to a product that I know for sure does not require a reboot but the machine will still reboot. Also, is there a way to split out the 3rd party patching from the windows updates? We have users that miss patching windows and it forces their machine to reboot multiple times. One for windows updates and another for 3rd party even though it is not required. Why would the system not install both windows updates and 3rd party patching if both are needed and then do 1 reboot IF REQUIRED?

Hi, A couple of minor, but annoying bugs within the ticket editor that we'd like to bring to your attention: When you hit Enter for a new line, it seems to insert two lines. Hitting backspace to correct this removes a line, but also indents the cursor one character to the right. Also, hitting Enter for a newline seems to occasionally change the formatting so that the text gets a light gray background.

Hi, On the Windows Dashboard 6.1 (build 1113) the up-time display is quite strange - I love precision but

I just ran an Assets Overview report using a defined scope. The scope is showing all pcs and macs but the report is only showing pcs. Is this a bug?

Some of the Mac computers in my Pulseway WebApp are showing older version then they currently have. For example a computer with the latest version 11.3.1 is showing as 10.16.0 Agent Vers ion is 8.4.1